What do you like best?
I love how easy 5pm is to use. Everything is pretty intuitive, so the learning curve is short.The way it's set up also makes it easy to adapt to the particular needs of the business. And they have AWESOME customer service: prompt, responsive, and courteous.
What do you dislike?
The way the time-tracking widget always disappears from my icon tray. I'd think it was a problem with my computer, but others I know who use 5pm have reported the same issue.
Recommendations to others considering the product
One of the things I love about 5pm is that it's not overwhelming. Some other programs are so complicated and fancy it takes more time to set them up and use them than it does to do the work you're trying to track. 5pm is easy to get the hang of, so you can focus on what needs to be done.
What business problems are you solving with the product? What benefits have you realized?
Tracking multiple projects, clients, jobs, and contractors, and managing deadlines. Having one place to keep all the information everyone needs to get jobs done, in a place that can be accessed from any computer, means stuff doesn't get overlooked or forgotten.