What do you like best?
That’s it’s VOIP integrated. Convenient. Cons- you took away my ability to fax documents via cell phone on the 8X8 app. This was the biggest most valuable feature we had and is vital in our company management and daily operations from remote locations. I’d like it back or find someone who can provide that service.
What do you dislike?
Took away fax capability. My #1 reason for becoming a customer in the first place. My employees can no longer send faxes remotely from their phone. This was especially helpful since 95% of all our jobs are located in extremely remote areas
Recommendations to others considering the product
All calls, e-mails, and faxes are received at the same location despite where you may be.
You NO LONGER have the ability to upload attachments/documents and fax them from your 8X8 app or Remote Desktop on your computer. Almost a deal breaker considering we had the ability to do so for years and they took it away and increased monthly pricing. LESS VALUE, INCREASED COSTS
What business problems are you solving with the product? What benefits have you realized?
Convenience of answering the phone no matter the location. received Email/fax all go to the same place. I’ve been a customer since 2012. When I first came on board, we could send faxes remotely. This was a huge advantage and was 90% the reason why I joined 8X8. Our technicians could take care of business and fax paperwork anywhere at anytime. We never had a single issue with sending fax. Shortly after, you took that feature away. I have expressed my discontent and have been told repeatedly fax capability will return with your next update. Well, that been over a year. It still makes me sick to know the #1 capability was taken away and you increase monthly prices since then.