AbacusLaw

(13)
3.4 out of 5 stars

AbacusLaw is a turn-key, fully integrated Case Management, Time, Billing and Accounting Solution for small, medium and large sized firms in all practice areas and jurisdictions.

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AbacusLaw review by User in Law Practice
User in Law Practice
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The Awesomeness of Abacus

What do you like best?

My favorite features are the mail merge features plus calendaring/conflict checks. Another great feature is having all of our emails and notes linked to the client file. This eliminates a lot of time searching outlook as we can just go to the client and look in the emails. I also like the message slips feature - we use this in office and this too provides more efficiency and productivity.

What do you dislike?

The name search function goes wacky if you type the full name; such as not finding the client. I type really fast and often have to backtrack a letter. This totally doesn't make sense. Otherwise, in the past 18-months of using Abacus, I have not come across anything that makes me angry :)

Recommendations to others considering the product

It's an amazing piece of software - try it!

What business problems are you solving with the product? What benefits have you realized?

It's nice to have everything four our clients/cases organized in one place, excluding billing as we use other software. I love being able to select a client and a few clicks later I have the letter I need to write, all done. It's very efficient and saves a lot of time thereby allowing me to be more productive in the same amount of time. Also - by having the same calendar for the office, we avoid conflicts and calendaring snafu's. The contact information is extra handy as well because we don't have to look in multiple cases. As long as everything is inputted correctly - the program is a breeze and makes day to day operations easy.

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AbacusLaw review by <span>Rachel C.</span>
Rachel C.
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Abacus Law is good for law offices, but wish it had better integration

What do you like best?

Great ability to track time and to keep the data together. The stop watch function works well for billing.

What do you dislike?

It doesn't have any marketing capability. Really wish we could integrate with Infusion Soft so that it would work better with the overall flow of business. Also wish that the dashboard was easier to add customization.

Recommendations to others considering the product

Really look at what you want to use this for, if it is just for case management and case billing than it is great! If you want to also market, it is not what is needed. It does not function as a CRM.

What business problems are you solving with the product? What benefits have you realized?

We use this for case management and it allows us to track data, court dates, and most important (to me) time. The ability to contact people would be a great addition, or just a zapier integration would be so helpful! But as it is now we have to manually use the two systems.

What Legal Case Management solution do you use?

Thanks for letting us know!
AbacusLaw review by User
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Organic
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Terrible service and undisclosed price increases.

What do you like best?

Abacus Private Cloud service worked well although we frequently ran out of space and had to pay more to increase server space.

What do you dislike?

After 13 years of using Abacus Law we cancelled because the later releases were full of bugs. Each time we called customer service it took nearly an hour, often more. Some problems were never fixed. When we went to leave Abacus took over 2 weeks to provide their cancellation form. By then, we were too late to avoid an extra month. The contract went to a month-to month at nearly double the contract price WITHOUT any notice of the price increase yet alone notice in time to cancel without paying twice the price. They charged $940 to give us our data back from the cloud servers and $350 of that was to be refunded when the hard drive was returned. Its been over a month since they got the drive and have not refunded our money.

Recommendations to others considering the product

Beware that they will increase prices without notice. Make sure you start the process of cancelling way before the 30 day notice period since you must use their form and they are very slow in providing it (they will wait until it is too late to cancel without an additional month's fees).

What business problems are you solving with the product? What benefits have you realized?

We have been trying to resolve their charging us double without notice and their failure to refund the hard drive deposit. They have taken the position "we have your money so sue us - here in San Diego." We have made offers to resolve the dispute but they will not even discuss a compromise.

AbacusLaw review by Administrator in Law Practice
Administrator in Law Practice
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Abacus -- Saving my life.

What do you like best?

It keeps me organized, I know who I talked to on what cases because of the notes. Since we have three attorneys in the office, it lets us know (as long as everyone does the notes properly), what has happened on the case easily.

I also love that my calendar will sync with my google cal, so I always have it on my phone.

What do you dislike?

The message slips add-on. It never seems to work for an extended period of time. I wish it did, because its a great idea, especially since we have an attorney who works remotely out of state.

Recommendations to others considering the product

This is a great product that meets all of our requirements as a firm. It can do everything that we need it to. While some programs may be flashier, this was the one that fit our requirements. We were using a d-base Client/Matter program prior to Abacus for almost twenty years - all of our client and matters were easily uploaded into the Abacus system and we did not need to reinvent the wheel.

What business problems are you solving with the product? What benefits have you realized?

Abacus does many things for us, including but not limited to, Calendar, Client Database, Case Database, letters, accounting, and many other things.

Calendar: All the users use the same calendar, so my calendaring secretary can put things in, and so can I. It syncs with my google calendar so I always know what is happening when I'm on the go.

Client/Court Database: We can enter "names", which could be a client, court, or expert. Easy to search and link with matters.

Matter Database: We can edit it so our necessary components are in the matter directory (including our file number, closed file number, docket number, and court, along with important dates), and it syncs with the calendar so that we know two different places about upcoming court dates or deadlines.

AbacusLaw review by Administrator in Law Practice
Administrator in Law Practice
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Perfect for litigation practice

What do you like best?

Helps track deadlines for motions, discovery deadlines for all parties, and conflict checks. If you keep Abacus Law updated, it will be a great tool for any law practice.

What do you dislike?

Difficult to make sure rooms are reserved; Abacus Law is set up to specific parameters - if a user tries to do a task without using all parameters, then the schedule will not click as desired. For example, if we wanted to reserve a room without any conflicts, and ensuring this won't happen through the popup alert when another individual makes an event, three different fields must be completed in order to reserve the area. Although this sounds mundane, it is difficult for individuals who are pressed for time or not technology savvy.

Recommendations to others considering the product

Perfect for a small litigation firm. Will work if you put in the effort to learn the method.

What business problems are you solving with the product? What benefits have you realized?

Abacus helps track deadlines to ensure that no discovery, motion, settlement, or any other deadline is missed. It also helps ensure conflict checks are thorough and apply to all individuals within the firm.

AbacusLaw review by User in Law Practice
User in Law Practice
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Great Help for tracking

What do you like best?

I love the integration and how easy it is to easily move from the calendar to the client information. It is helpful for tracking deadlines within a case. The reports also make it easy to track client and case information for marketing and ROI tracking purposes.

What do you dislike?

You have to have enough time to educate yourself if you want to get the most out of this program. If you do not take the time you could miss out on some of its best aspects. I wish it was more intuitive and could fit better into the budget for smaller law firms. If you want it customized for your needs, that costs an additional fee (again, unless you are willing to take the time to customize it yourself).

Recommendations to others considering the product

Make sure you are able to take the time to get to know this software. If it is within your budget and you have enough time to familiarize yourself with all the helpful features, it can be a great asset to your practice. If you want something more intuitive that you can learn how to use quickly, this may not be exactly what you want. It is more intuitively designed than some other practice management softwares that are out there, but be prepared to spend time educating yourself if you want to get your moneys worth.

What business problems are you solving with the product? What benefits have you realized?

It does make tracking a lot easier, so less clients, dates, or aspects of cases fall through the cracks. It provides quick access to client notes and information when needed.

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