In my current role I have to use this system to run many reports for research possible corporate partners. The ability to run searches based on key words, name, corporate name and many other data points is extremely helpful. Also. the ability to set up custom reports and save them is a great feature, then you do not have to set them up on a regular basis.
What do you dislike?
As I said above, reports are key for my research on prospects, but sometimes creating them can be difficult. So while it is nice that you only have to create them once and can save them, I frequently have to go to the administrator and ask for assistance in setting them up.
Recommendations to others considering the product
Make sure when you are going to bring the software on board that you have members from across campus involved in the process. I was not part of the original team of those that brought the system on, so if it would not had worked for my needs, we would have had an issue.
What business problems are you solving with the product? What benefits have you realized?
Millennium is a CRM system for higher education and those that work in advancement or development. We are able to store a great amount of data about our alumni, business contacts and other key stakeholders for the university. It also has given us the ability to set limitations on what different individuals can and cannot see, so we are able to customize levels of access which solves a huge problem for us, while still allowing collaboration across the university
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