What do you like best?
The best solution to backup a SQL Database, a File Server, and a Microsoft Exchange Server. It is very easy to navigate and uses a tree structure backup and restoration methodology. It is cost effective in upgrading annually. I've been always able to validate my backup which is key to a small business. The dashboard is very clean and shows your tasks (either successful or failed), has a one click to the log events, also the ability to see the time elapsed and statistics of a job, as well identifies your backup locations. You will never waste anytime in trying to find a backup.
What do you dislike?
I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution.
Recommendations to others considering the product
I strongly recommend this product. However, you should always run a test backup and double check to make sure that you are able to recover a file, a mailbox, a database etc. This solution is very easy to install and implement. Support is live (90%) and always delivers.
What business problems are you solving with the product? What benefits have you realized?
Solves the following business problem:
1) the ability to store a hard copy backup on a USB drive and store it on an off site.
2) the ability to quickly recover a file within a few clicks.
3) the ability to quickly backup a file.
4) the ability to validate and email a report to my mailbox.