What do you like best?
ACS allows us to store and sort data in tons of different ways. Being able to group individuals, create small groups, do mass emails, and track attendance numbers are all incredibly useful.
What do you dislike?
The program looks very dated and feels that way too. It all works, it's even efficient; but I wouldn't call it the smoothest or most beautiful software out there.
Recommendations to others considering the product
You should definitely give it a try. I'm not sure if there's a better software out there. There are certainly better looking programs, but they always lack in the amount of tools and comprehensive access that ACS gives you. If ACS steps up their user interface game, they'll be a home run!
What business problems are you solving with the product? What benefits have you realized?
We need to be able to store and sort through information about our congregation. ACS helps us to do that. I allows us fairly simple solutions to organizational and communication based problems.