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Act!

Act!

3.8
(260 reviews)
Optimized for quick response

Act! makes it easy for small businesses to grow, delivering proven CRM and powerful Marketing Automation. The Act! portfolio also includes Act! 365, purpose-built for Microsoft Office 365 users, delivering essential sales and marketing tools for $10/mo. For over 30 years, Act! has been a pioneer in the small business software market and today offers the rich functionality, unparalleled flexibility, and exceptional value that enables a perfect fit for every customer.

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Act! Features

Sales Force Automation

Opportunity & Pipeline Mgmt.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

77%
(Based on 143 reviews)

Partner Relationship Mgmt. (PRM)

Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information

76%
(Based on 88 reviews)

Task / Activity Management

Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities.

81%
(Based on 180 reviews)

Desktop Integration

Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.

79%
(Based on 157 reviews)

Territory & Quota Management

Assign and manage sales quotas and territories. Track progress against quotas. Change as needed.

71%
(Based on 86 reviews)

Contact & Account Management

Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

85%
(Based on 186 reviews)

Customer Contract Management

Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution.

83%
(Based on 142 reviews)

Product & Price List Management

Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system.

73%
(Based on 88 reviews)

Quote & Order Management

Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts.

71%
(Based on 92 reviews)

Email Marketing

Email and Mobile Preview

Make sure subscribers see email as intended. View emulated inboxes of major email providers and mobile devices (e.g., iOS, Android) to resolve rendering issues.

93%
(Based on 18 reviews)

Manage Email Lists

List management tools include importing and maintaining subscriber data. Manage list segmentation, profile attribute management, and delivery status. Subscribers self-manage preferences.

92%
(Based on 18 reviews)

High-Volume Sending

Ability to send thousands of unique, personalized emails per second.

90%
(Based on 18 reviews)

Building and Personalizing Emails

87%
(Based on 19 reviews)

Sending Outbound Emails

93%
(Based on 18 reviews)

Manage Email Deliverability

89%
(Based on 16 reviews)

Automated Email Responses

90%
(Based on 14 reviews)

Marketing Automation

Email Marketing

Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders.

74%
(Based on 124 reviews)

Campaign Management

Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time.

74%
(Based on 107 reviews)

Lead Management

Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification.

78%
(Based on 132 reviews)

Marketing ROI Analytics

Enables analysis of effectiveness of an organizations various marketing activities

68%
(Based on 13 reviews)

Customer Support

Call Center Features

Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management.

73%
(Based on 89 reviews)

Case Management

Tracks issues/help requests reported by customers through the resolution process.

77%
(Based on 115 reviews)

Customer Support Portal

Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base.

72%
(Based on 101 reviews)

Knowledge Base

Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions.

80%
(Based on 63 reviews)

Support Analytics

Enables analysis of customer support activities to optimize customer support professionals, processes and tools.

n/a

Reporting & Analytics

Forecasting

Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

75%
(Based on 93 reviews)

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

77%
(Based on 144 reviews)

Dashboards

An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance

77%
(Based on 140 reviews)

Mobile & Social

Social Network Integration

Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management.

69%
(Based on 69 reviews)

Social Collaboration Features

Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone

n/a

Mobile User Support

69%
(Based on 78 reviews)

Platform

Output Document Generation

Allows adminstrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.

75%
(Based on 63 reviews)

Sandbox / Test Environments

Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.

67%
(Based on 23 reviews)

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

80%
(Based on 77 reviews)

Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

76%
(Based on 81 reviews)

Customization

Allows administrators to customize to accomodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

76%
(Based on 73 reviews)

Workflow Capability

Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.

73%
(Based on 65 reviews)

Internationalization

Enables users to view and transact business with the same content in multiple languages and currencies.

73%
(Based on 40 reviews)

Document & Content Mgmt.

Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files.

74%
(Based on 59 reviews)

Reporting & Analytics

A/B Testing

Run A/B tests on subject lines, areas of content (both images and text), from names, or send dates.

100%
(Based on 6 reviews)

Basic Reporting

90%
(Based on 15 reviews)

Integration

Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

72%
(Based on 44 reviews)

Data Import & Export Tools

Ability to input, modify and extract data from the application in bulk through a structured file.

79%
(Based on 78 reviews)

Breadth of Partner Applications

To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.

75%
(Based on 36 reviews)

Platform

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

90%
(Based on 12 reviews)

Internationalization

96%
(Based on 7 reviews)

Performance and Reliability

93%
(Based on 13 reviews)

Integration

Data Import & Export Tools

93%
(Based on 12 reviews)

Integration APIs

100%
(Based on 7 reviews)

Breadth of Partner Applications

83%
(Based on 8 reviews)
Act!
3.8
(260 reviews)