What do you like best?
Active stores all of our information and is the software we use to sign people up for programs, rent rooms in our facility, and create pool memberships.
What do you dislike?
I don't like how an automatic receipt is sent to the user's email that makes them log in to view it. I also wish Active had an easier way to set up schedules on leagues. The fee for the surcharge is not cheap and when we refund someone if a class was cancelled, we have to then pay them the surcharge back out of our pocket and Active still keeps the profit of us using the software.
Recommendations to others considering the product
It is very easy and can meet all of your company's needs.
What business problems are you solving with the product? What benefits have you realized?
This is a way to keep all of our participants' information in the system, sign them up for our programs, and create receipt numbers that are easy to track. I love printing off rosters and the email/text communication. It is wonderful to send a mass email to thousands of people to tell them about something upcoming. We also use that database to get address' to print for labels to send out brochures every season. I also used Active Network at my last job too, which was an easy transition because I was very familiar with it.