Automated Email Responses
Set up automated nurturing emails based on events, online activities, and lead scores
(Based on 280 reviews)
Building and Personalizing Emails
Create and design emails with an editor; manage templates; personalize dynamically
(Based on 314 reviews)
Sending Outbound Emails
Create targeted lists, schedule and manage bulk email sending.
(Based on 312 reviews)
Manage Email Deliverability
Ensure inbox delivery. Includes opt-in management, bounce handling, unsubscribe processing, suppression lists, email preview, spam checking, link validation, and delivery monitoring.
(Based on 297 reviews)
Support mobile-optimized emails, online forms, and landing pages.
(Based on 245 reviews)
Test alternate versions of emails, landing pages, and forms. Learn what works, maximize response rates, and increase conversion.
(Based on 137 reviews)
Dynamically customize emails, forms, and landing pages for specific segments of customers and prospects.
(Based on 176 reviews)
Landing Pages and Forms
Build dustomized landing pages and lead capture forms for specific marketing campaigns to maximize conversion and to capture the right qualifying information
(Based on 196 reviews)
Search Tracking and Optimization
Track performance of keywords and links in major search engines. Measure search rankings and performance. Improve page-level SEO with tools to diagnose and improve page performance. Integrate with Google AdWords.
(Based on 147 reviews)
CRM Lead Integration
Sync lead, contact, account, and opportunity information with your CRM system.
(Based on 143 reviews)
Automated Alerts and Tasks
Create tasks automatically and provide real-time sales alerts over email, RSS or mobile device.
(Based on 187 reviews)
Online Behavior Tracking
Track which emails a prospect opens and clicks, what web-pages they visit, what keywords they use, even what they say on social networks.
(Based on 194 reviews)
Automate ?drip marketing? campaigns that send relevant messages over time, based on prospect behaviors and pre-defined campaign steps.
(Based on 212 reviews)
Lead Scoring and Grading
Automatically qualify and score leads based on demographics as well as prospect online behaviors, including recency and frequency. Assign your own weights to determine lead scores for prioritization.
(Based on 157 reviews)
Segment your database and build list of target leads and contacts. Filter on demographic and company attributes (title, company size, location) as well as behavioral filters and CRM information.
(Based on 247 reviews)
Data Quality Management
Data quality consists of deduplication, cleansing, and appending your marketing database.
(Based on 189 reviews)
Marketing Lead Database
A marketing lead database is the system of record for your most important marketing asset: your leads and contacts. Includes a view of all marketing interactions between each prospect and your company, including website visits, email clicks, scoring changes, and data updates/history.
(Based on 218 reviews)
Captures contact information of customers and prospects.
(Based on 60 reviews)
Captures interactions and communications between sales teams and customers.
Compiles leads and related data while ranking them based on potential conversion rate.
(Based on 55 reviews)
Tracks prospects based on their location in the sales pipeline.
(Based on 48 reviews)
Enables competition between a sales team by providing things like challenges and scoreboards.
(Based on 20 reviews)
Manage all aspects of marketing investments, including assigning top-down budgets to various groups and divisions, planning marketing spending across programs, tracking open-to-spend, ensuring budget compliance, coordinating work-flows and permissions, and reconciling plans with actual invoices.
Maintain a marketing calendar across multiple groups. Manage the calendar for the entire marketing department, from promotions to content to PR.
(Based on 80 reviews)
Event / Webinar Marketing
Streamline the entire event process, including personalized invitations, registration, reminders, and post-event follow-up. Integrate with online meeting tools like WebEx, Adobe Connect, GoToWebinar.
(Based on 111 reviews)
Manage marketing campaigns and programs across multiple channels, including online ads, video campaigns, mobile, virtual events, and social media. Create and optimize program assets such as landing pages, emails, campaigns, and lists. Track program objectives, results, and costs to assess the program ROI.
(Based on 142 reviews)
Enables the creation and distribution of marketing newsletters.
Provides tools such as budgeting and calendaring to orchestrate and execute an email campaign.
Tracks outgoing emails and enables users see if targets viewed an email.
Measures the effectiveness of marketing campaigns.
Provides functionality to execute marketing campaigns via social channels.
(Based on 31 reviews)
Amplify brand and community stories; Reach customers by social profile and activity; Optimize social ad campaigns in real-time
(Based on 41 reviews)
Add intelligent social share buttons to your campaigns and content. Track who is sharing your content and driving conversions.
(Based on 89 reviews)
Schedule automated posts to one or more social accounts; use or integrate with URL shortening services; and measure likes, comments, replies, and retweets.
Social apps including polls, sweepstakes, and referral programs can enhance audience engagement. Include these on your website, landing pages, Facebook pages, and emails.
Monitor what leads and contacts say on sites such as Facebook, Twitter, YouTube, LinkedIn, blogs, and online communities. Incorporate into your lead and customer DB and use social insights to segment prospects. Trigger campaigns, and update lead scores.
Enables customers to communicate issues via a ticketing system.
Live Support Chat
Enables users to assist customers via live chat.
(Based on 44 reviews)
Access pre-built and custom reports and dashboards to measure leads by source/campaign/month, email performance, landing page performance, and web and social activity. Create report subscriptions that can automatically send updates to your team and executives.
(Based on 272 reviews)
Analyze how leads flow through the funnel by measuring stage to stage conversion rates and velocity. Allocate pipeline and revenue credit among all the marketing activities that have successfully touched an opportunity as it moves through the pipeline.
(Based on 78 reviews)
Measure leads, prospects generated, pipeline, revenue, investment, and ROI by marketing channel or program. The result is that you can see which marketing investments are generating the greatest return and get visibility into how marketing budget should be allocated going forward.
(Based on 90 reviews)
Track which pages prospects and customers visit and how often they come back. Capture the history in database for lead scoring and sales intelligence. Use anonymous company look-up to identify anonymous visitors. Send alerts to sales reps of which of their prospects and customers web activity..
(Based on 148 reviews)
SEO / Keyword Analytics
Monitor and track how you rank for relevant keywords on major search engines and compare your overall performance to competitors.
(Based on 63 reviews)
Sandbox / Test Environments
Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.
System provides sufficient customization to meet business requirements
(Based on 141 reviews)
Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.
(Based on 132 reviews)
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
(Based on 136 reviews)
Enables users to view and transact business with the same content in multiple languages and currencies.
(Based on 56 reviews)
Performance and Reliability
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
(Based on 159 reviews)
Output Document Generation
Allows adminstrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.
(Based on 68 reviews)
Data Import & Export Tools
Ability to input, modify and extract data from the application in bulk through a structured file.
(Based on 149 reviews)
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
(Based on 139 reviews)
Breadth of Partner Applications
To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.
(Based on 116 reviews)