What do you like best?
Their team, service, and quality. They go above and beyond and are able to scale which is something other services were not able to do. They use Quickbooks or Xero so you do not have to go through the arduous process of changing systems. They also give you free accounts of things like Bill.com, Xero/Quickbooks and others if you sign on with them - it is an easy decision for small business owners.
What do you dislike?
I have thought about this and honestly, there is nothing I dislike. They clearly treat their team/employees well and that spills into their client work. Typically in-house or part-time bookkeepers are grumpy or rigid in scope. Acuity always takes care of us and makes sure we have what we need to grow.
Recommendations to others considering the product
Definitely use them, they have been a massive help to our business.