Aderant

(20)
3.6 out of 5 stars

Integrated applications that help law and professional services firms better serve their clients, manage their operations, and maximize their profitability.

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Aderant review by <span>Erik N.</span>
Erik N.
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Solid Legal Practice Management System

What do you like best?

Easy to understand database structure. Does the fundamentals well (time, expenses, billing, etc.). Increased focus on mobility in the last few years.

What do you dislike?

The newer applications suffer from slowness and performance issues. Not enough attention is paid to internal testing and QA.

Recommendations to others considering the product

Aderant is headed in the right direction with the new "OnTheGo" applications and dashboards, but extensive testing is needed before rolling out new products to make sure they meet firm requirements and work as expected. Having staff members with advanced knowledge of SQL and the .Net framework will be very beneficial.

What business problems are you solving with the product? What benefits have you realized?

Implementing more efficient and effective financial processes. We've been able to introduce electronic and automated processes that once required significant manual intervention.

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Aderant review by User in Cosmetics
User in Cosmetics
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WORST SYSTEM EVER FOR MASS TORT CASE MANAGEMENT

What do you like best?

Absolutely nothing. I really wish there were 40 characters worth of positive feedback I could give, but unfortunately there aren't.

What do you dislike?

1) The inability to have multiple screens open simultaneously,

2) The "Comments" screen set up is horrible, with tiny font that is unable to enlarge and very difficult to read.

3) Fields from customized settlement screens do not merge properly in form letters.

4) We had to wait over a month to have the ability to sort defendants alphabetically. After we were able to see the names and not random numbers.

5) Myriad data was transferred incorrectly - tens of thousands of claim numbers were deleted from settlement screens making it impossible to run certain reports.

6) Some clients transferred over as both dead and alive; tens of thousands of contacts were not transferred or associated to their proper client;

7) It was determined by Aderant executives to link all the missing contacts to only 2 clients (instead of their proper connections) thus crashing the system every time anyone tries to access the files of those 2 clients.

8) Almost 2 months in and we still do not have a bulk post tool.

9) Almost 2 months in and we still cannot run proper defendant reports.

10) All emails were transferred in as Word documents.

11) Every time one issue is fixed, another one is created.

12) Almost all of our daily tasks require multiple steps - Not very user friendly.

13) Users with similar names have their IDs mixed up.

14) The Summary page offers no vital information and is totally useless.

15) We still cannot mass merge form letters or bulk post data into customized screens.

16) The only "reminder" for "TO-DO" items is that the font turns red - no alarm, no pop up or anything.

17) The only way to print out work histories is to export into excel. The headers are the coding for the names in the screen rendering them almost completely useless. It does not include any personal data - not even their name.

Recommendations to others considering the product

Don't do it! Maybe it would be better for smaller firms that have a type of law that each plaintiff has only one defendant - NOT MASS TORT. However for our department's purposes it is utterly useless.

What business problems are you solving with the product? What benefits have you realized?

After 2 months there have been no problems solved. Just created and compounded. New problems are appearing every day. Productivity and morale in our Department has hit an all-time low. Everyone is constantly angry and frustrated.

What Legal Practice Management solution do you use?

Thanks for letting us know!
Aderant review by <span>Nicole Y.</span>
Nicole Y.
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Aderant Review

What do you like best?

Easy to use, user friendly, great user navigation. Billing, timekeeping and quicklook are the menu options I use most often, they are easy to navigate and work very well. Especially for trying to find information quickly for a lawyer on the go or before motions/trials.

What do you dislike?

sometimes the program is very slow. I also don't like that you have to close out a billing window to get into a quicklook window (closing out windows to navigate to other parts of the software.

Recommendations to others considering the product

Aderant is very easy to use. The timekeeper (clock) option is great and the quicklook menu is also very helpful for finding information quickly. Users will need training in order to properly use the program and navigate to different menu options (so they will know which menu options they will need to use).

What business problems are you solving with the product? What benefits have you realized?

The business is moving from Aderant to Mattershpere, however, Aderant will still be used used for certain functions.

Aderant review by User in Law Practice
User in Law Practice
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Aderant Expert is a good time keeper

What do you like best?

Aderant Expert is easy to use for keeping time throughout the day.

What do you dislike?

Maybe I just don't know where this feature is located, but I wish Aderant Expert would let the user see when they started and stopped their time keeper. Sometime you'll get up to go for a coffee, or someone will stop by to chat, and you'll turn off your time without remembering to turn it on 5 or 10 minutes later when you're back at it. Sometimes when I'm working on something intensely I don't realise this has happened for an hour or so, so it's always a bit of a pain to accurately estimate how much time should have been recorded but wasn't. This would be much easier if Aderant Expert could show you when you last turned off your time keeper (ex: Bob stopped by at 2pm, he was there talking about baseball for ten minutes so then I got back to work at 2:10. It's 2:40 so the manual addition is half an hour).

Recommendations to others considering the product

It is pretty good, but in 5 years I'm not sure I've seen significant improvements in Aderant Expert. Maybe we just haven't upgraded.

What business problems are you solving with the product? What benefits have you realized?

We use Aderant Expert to keep track of the amount of billable time. I find it significantly more efficient and accurate than manually recording time on a piece of paper.

Aderant review by <span>Jordan M.</span>
Jordan M.
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Document, Timekeeping and Billing System

What do you like best?

Aderant has good integration into a firm's daily use for document creation, time keeping and billing for multiple clients. The program makes data management an ease and has integration for users across several levels of the workplace. Most importantly it puts everything in one place that saves attorneys and paralegals time in timekeeping and billing.

What do you dislike?

The program is a bit slow and needs improvement in processing data input from a large number of users on a network at one time.

Recommendations to others considering the product

Aderant needs several hours of training for new users.

What business problems are you solving with the product? What benefits have you realized?

Aderant efficiently solves the monotonous task of time keeping and billing for a firm among all of its employees. The program has saved us hundreds of hours on these tasks that we can now use in more productive ways.

Aderant review by <span>Jesse R.</span>
Jesse R.
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Powerful Accounting Tool

What do you like best?

Customizations are easily migrated to newer version of the program without loosing usability. Flexibility of integrating reporting tools into the app shell.

What do you dislike?

The user interface is sometime clunky and not overly useful. The importation tool needs to be updated to allow for more flexible data mapping and error catching and repair. The new business intake system needs to be a little more robust.

Recommendations to others considering the product

Aderant offers a series of viable and constantly improving software. They are constantly improving by adding new features and have a very good support team to assist with any questions. Look at their future road map to get an idea of where the software package is heading.

What business problems are you solving with the product? What benefits have you realized?

Reporting.

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Kate from G2 Crowd

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