What do you like best?
Adobe Audience Manager is especially adept at helping us determine where to focus our marketing efforts in order to best connect with customers. We are quickly able to integrate it into our digital platforms and optimize our approach by learning about our customers' behaviour quickly, allowing us to make rapid changes.
What do you dislike?
Our biggest challenge so far has been teaching some of our longer-tenured employees how to use the software. Given its capabilities, it is rather advanced for those not used to dealing with platforms of this nature. Beyond those challenges, the platform is incredibly useful and can add significant value to a business.
Recommendations to others considering the product
In our experience, I'd suggest considering both the technology you're currently leveraging to assess customer data and whether it meets your needs, and also the breadth of online presence. If your online presence isn't where you'd like it to be, AAM might serve to help you boost it, or at the very least, help you identify which areas are lacking (in short, where the gaps are). As a result, you can adjust your approach and optimize your customer interactions. Yet, if you have software already deployed for customer data, consider whether AAM will add value at the current time--set strategic objectives.
What business problems are you solving with the product? What benefits have you realized?
One of our concerns with our web content was that we didn't have much data on our customers until after they had made contact with us, or made a purchase. We wanted to be able to understand our customers' buying patterns, interests, etc. and serve them content that catered to where they were in the buying process. AAM has allowed for us to collect and use this data, which has seen a close to 20% increase in revenue per customer, with increased visitors month to month.