Adobe Connect

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4.0 out of 5 stars

Adobe Connect is a web conferencing solution for online meetings, eLearning, & webinars.

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Adobe Connect review by <span>Jamie W.</span>
Jamie W.
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What do you like best?

Adobe Connect can be used to host conference meetings, webinars, virtual classrooms, and on demand training classes. We are using it to train technical support agents who will be working from home and it works quite well for that purpose. We are able to set up polls, Q & A's, and whiteboards which allows us to really get the students involved in the learning experience vs just having them sit and watch us share our screen while teaching material or talking. We are able to let the students have drawing or writing privileges which gives us the ability to have them present or demonstrate what they have learned to the rest of the class. We are able to share documents, URLs, and content and have them be persistent throughout the entire 4 weeks of the class. In fact it allows us to have a virtual content library available to the students from start to the finish of the course. The students are able to take notes within it and have them saved and accessible whenever they need to refer back to them. We are able to have multiple presenters/ hosts within the same meeting or class as well as set up breakout rooms for splitting the class into smaller groups to work on special projects. There is a backstage area so that we can have materials that we will need later in the meeting within easy reach. It allows for course and curricula creation, and management along with learner tracking and certification.

What do you dislike?

With so may options available to us the interface can easily get a bit crowded or messy looking at times but that is manageable by paring down the number of options you use at the same time.

Recommendations to others considering the product

I would absolutely recommend Adobe Connect

What business problems are you solving with the product? What benefits have you realized?

It keeps us from having to train work from home employees in house which drastically decreases the cost of training as well as the amount of time it takes to get the employees trained and in production.

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Adobe Connect review by <span>Zach W.</span>
Zach W.
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Function and Form with a Learning Curve

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What do you like best?

All of my Adobe presentations look extremely professional and well put together, and I don't want to take any credit for that. With multiple designs for formatting and some smooth transitions already built in, switching from one preset view to another looks sharp and professional.

What do you dislike?

It's very possible this is just our organization, but the lag during conversations using VoIP technology made it challenging to have in depth conversations. Sometimes the lag could get as bad as 4-5 seconds. There were many occasions where if the material being discussed was significant enough to need everyone hearing clearly and at the same time, we would just use Adobe for presentations and video, and a separate conference line for voice.

Recommendations to others considering the product

Figure out if you're looking for a conferencing tool or a training tool. If the primary purpose is going to be for web meetings, then I would likely look elsewhere. If you're trying to upgrade your training platform, this is a great option. They offer an abundance of tools that make this a viable option for those who will be presenting without producers as well.

What business problems are you solving with the product? What benefits have you realized?

Adobe has allowed us to keep our training headcount limited while still providing training to individuals around the country. Adobe allows a team of 8 to support 200+ individuals on each new hire week, in 50+ offices is 36 states. Adobe being used for training has also allowed us to refocus some other individual away from training and in to other projects because of the reach the program now allows us to have.

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Adobe Connect review by <span>Kevin G.</span>
Kevin G.
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What do you like best?

So many things to like.

1. Persistent rooms - build your layout and add your content ONCE, and it will always be there, ready for your next virtual meeting without you having to rebuild and reload every time. If you are doing several meetings or training events with the same material - this is a must and Adobe Connect does it.

2. Multiple hosts and presenters - no passing the ball - just make another person a host at the same time as you and now you can collaborate and work together to deliver your meeting or training.

3. MANY great pods - polls, quizzes, chat, whiteboards, file shares - and many add ons to make it even better.

4. TRUE breakout rooms that you can customize, and really drive collaboration and engagement.

5. Sharing results from breakout rooms - whatever they artoe down, recorded or created in the breakout rooms can easily be shred with the rest of the groups.

6. engagement meters - who is not really engaged or paying attention? Adobe Connect can help you figure that out.

7. Content libraries, event management - very good

8. Recordings that can be edited and downloaded

9. mobile apps that actually work

There are many more features but the point is - if you want to mimic a live face-to-face event - there is no other platform that can do it as well as Adobe Connect. (I am not being paid by Adobe BTW )

What do you dislike?

As good as it is, there are some caveats.

1. It has a bit of a learning curve - so many features, so many things to remember and learn.

2. Bandwidth is always a challenge - participants need to make sure all other programs and browser windows are closed or you get lag.

3. System can just shut down or freeze for no reason (that can be found easily) and that requires restarting a meeting which is never a proud moment in delivery.

4. Adobe still hasn't made it work all the time with macs - they really need to put some people on that and FIX IT!

5. My opinion - if you are going to use Adobe Connect for serious training - you need a producer on with the facilitator for EVERY session. Not a bad thing just an important thing to consider. And since you CAN have both roles with full admin access it is actually a plus if done right.

Recommendations to others considering the product

Get a trial account and learn how to use it - compare it to what you are currently using AND know exactly what you want and see if it fits those needs.

Be aware that this is a robust system that takes practice to use AND seriously consider hiring an experienced producer to help you maximize its features and execute good meetings and training events.

What business problems are you solving with the product? What benefits have you realized?

Converting live - face-to-face training in virtual training with the same level of interaction and engagement while lower overall training and associated travel costs.

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Adobe Connect review by <span>Brook M.</span>
Brook M.
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So easy to use!

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What do you like best?

So simple and easy to use. Our company is able to easily connect virtually for meetings and share our information on the screen with whoever joins the meeting.

What do you dislike?

I don't think there is anything I dislike about Adobe Connect. Once in a while we will run into issues with sharing our screen but it's most likely due to the internet connection.

Recommendations to others considering the product

Great, easy tool for conferencing!

What business problems are you solving with the product? What benefits have you realized?

We have two offices that splits most of the company's corporate staff by hours so it's not realistic to commute to one office for meetings. With Adobe Connect we can connect virtually and easily work together on projects. It saves time since we can see each other's screens and work easily together.

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Adobe Connect review by <span>Shannon D.</span>
Shannon D.
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Handy for webinars

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What do you like best?

One caveat: I tried giving Adobe Connect away. Rather, I tried to give away the responsibility of running my team's webinars because to be honest, webinars are often boring, especially if you're only there to make sure things run smoothly. I even made an instruction manual to document all my lessons learned, but no dice. As a result, I am now The Adobe Connect Person at my office. Oh well, such is life. Here's what I like:

1. Works reliably well once you have all your audio settings configured.

2. Recording presentations is incredibly useful for reference and to share later.

3. Very easy to give or take away mic rights, start individual or group chats, or change attendee roles (promote participants to presenters, etc.).

4. You can create a custom URL for your event, which is nice for promotions.

What do you dislike?

1. It can be finicky if you're using a browser other than IE (thanks, Microsoft). On the other hand, some of my colleagues report that it works fine for them no matter what the browser.

2. Your mic/audio settings will take some tweaking, but if you run through the Audio Setup wizard and then make sure that both your mic and speakers are turned on (those green button at the top of your screen), you should be fine. Do a dry run with your people before event day so everyone knows they can work their equipment. Most problems are with the user, not Adobe Connect.

3. If you're sharing host duties with a colleague, be aware that you can override each other's decisions re: slide-sharing, etc. so it's best to keep person as host and the rest as presenters or participants.

4. If you choose to have the chat log emailed to you, it arrives completely unformatted and looking like garbage, with no spaces between comments, etc. Shame because it looks decent in the actual chat box.

What business problems are you solving with the product? What benefits have you realized?

Overall, Adobe Connect works well for meetings and webinars, including slide-sharing and screensharing. If you're hosting a webinar, you can let participants talk back at you if you want (don't do this), or let them use the chat box to type their questions and comments (do this). It's handy to record presentations and let people who couldn't join play them back afterwards. We've found this especially useful as our participants and audience are international, so not everyone can join at any given time.

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Adobe Connect review by <span>Megan L.</span>
Megan L.
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Perfect for Live K-12 Online Classes

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What do you like best?

In researching web conferencing software, it was apparent to me that most were developed with businesses in mind.. Adobe Connect would probably prove to be "clunky" for some businesses, but for an online school conducting live classes with students from all over the country and world, it is perfect. It really does a good job of simulating a traditional classroom withing a virtual platform: whiteboards, attendee list, microphones, chat boxes, one way chat box (called a Q & A pod), poll functionality. Teachers have the cabalility to arrange the room exactly as they'd like using these different features. Students have the capability to raise their hand (a feature only available with other web conferencing softwares at the enterprise level (read: expensive level). There are also several levels of managing who can access the rooms and when - both at the administrative level and at the hosting level. This is very important to us as we aim to protect the privacy of our students.

What do you dislike?

As with many adobe products, it runs on flash which can in turn be a bit cumbersome. When I am in other web conferencing softwares, the share screen function seems very seemless with little to no lag, whereas Adobe Connect can be a bit doggy at times. Overall, however, our students ("participants") are able to login with very minimal bandwidth, so that is helpful for families who have multiple children taking online courses. Another feature that I'd like to see improved is better administrative functionality. While some bulk uploads are allowed for users and group creation, it can still be a manual process for getting students into the correct group and course. Also, each "classroom" has to be created and set up manually. it would be great if some of those features were improved.

Recommendations to others considering the product

For businesses, it is probably not the slickest web conferencing product out there. However, if you are looking for a product to use in online education (K-12, or even higher ed), the features and functionalities are pefect. The one drawback is that if you are a HUGE online school (say 1000+ students) with more complicated enrollment processes, the administrative part may prove cumbersome.

What business problems are you solving with the product? What benefits have you realized?

We are a K-12 homeschool and 6-12 online school. For the online school, we offer live classes once or twice/week, and Adobe Connect allows us to connect the teachers and students from the comfort of their own homes. Being that our program is classical, it was important for us to have the live component for classes versue just an asynchronous online course for our students.

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