AgileField

5.0
(1)

AgileField helps mid-market field service companies compete effectively and grow profitably by giving your field technicians the tools to deliver consistent, quality customer service faster, at a lower cost.

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AgileField review by David A.
David A.
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"I chose AgileField for my field services clients"

What do you like best?

As a CRM consultant that represents more than one solution, AgileField allows my company the flexibility to easily integrate with most of the common CRM ( and/or ERP) platforms so that I only need to know one FSM solution

What do you dislike?

The product requires a significant period of adjustment but I am not sure I would truly call that a dislike. By adjusting to features of AgileField, a user can eliminate most of the problems that made them look for a new system in the first place. Just don't do what many do and try to make the new system match the old processes.

Recommendations to others considering the product

Get the assessment from their website and be clear about your goals and objectives when choosing a system.

What business problems are you solving with the product? What benefits have you realized?

AgileField consolidates scheduling and dispatch, workforce management, inventory management, work order management and customer engagement into a single platform that works with all the CRM solutions I represent. It eliminates the need for multiple applications that may or may not integrate properly. In addition I have seen savings in personnel, inventory, asset management, and improved cashflow. Add in the improved communications with customers and you can easily see why this is a powerful solutions

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AgileField review by Danine P.
Danine P.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A Game Changer"

What do you like best?

- Mobile offline accessibility

- Ability to schedule and dispatch in real time

- Inventory accessibility both on platform and remotely via mobile app

- Cuts down on paperwork and timesheets

What do you dislike?

Can't think of anything at the moment that I truly dislike

Recommendations to others considering the product

If you're not sure about this product, let them give you a demo. Once you see what it can do and how easy it is to work with, you'll know it's the right choice.

What business problems are you solving with the product? What benefits have you realized?

As a CRM consulting company, it's our job to help our customers choose the right platform for their business. While there are many robust systems out there, AgileField's micro-targeted functions for field services is a game changer for our customers in that industry.

One of the biggest benefits our customers cite is the mobile offline capabilities, because it gives them access to crucial information when they're out of cellular range.They also like how much it cuts down on their paperwork. They can submit work orders and get signed invoices on the spot via the app. They can clock in and out on a project and map their route to the next one. Plus, it makes their company look great in the eyes of the customer because they're keeping in touch via on site alerts, in transit notifications, instant signatures, and photos and documentation of their work.

The product is easy to navigate and learn, which is an added bonus to customers who are looking to hit the ground running. Plus, the people at AgileField are a delight to work with :)

What Field Service Management solution do you use?

Thanks for letting us know!
AgileField review by Scott S.
Scott S.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Addresses critical needs"

What do you like best?

AgileField addresses several critical needs our customers face on a daily basis. Job sites in remote areas often do not have cellular service so off-line functionality is a must have feature. Documenting work with photos and capturing signatures in the field provides our customers with the ammunition they need to back up their work should any questions arise after the fact.

What do you dislike?

Currently have not identified any features that I dislike.

What business problems are you solving with the product? What benefits have you realized?

Our customers needed a solution that would integrate with their existing accounting application, allow for off-line access for users in the field, and capture signatures of work completed. AgileField has met all of those requirements.

AgileField review by Carol G.
Carol G.
Validated Reviewer
Review Source

"The solution that is just right"

What do you like best?

AgileField is the "just right" product - not too expensive and also feature rich. While there are a ton of low cost solutions out there, they just don't have the same level of functionality that AgileField does. And, on the other side, getting AgileField up and running is quick and painless, unlike the huge enterprise type solutions.

What do you dislike?

I really can't think of anything about the product I don't like. I would highly recommend it.

What business problems are you solving with the product? What benefits have you realized?

AgileField allows me to efficiently and quickly setup my team for their daily routes. Customers are happy because they get notifications on when the tech is coming onsite. My techs don't get lost and their route is as efficient as possible.

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