AgoraPulse

AgoraPulse

(389)
4.5 out of 5 stars

AgoraPulse is a Social Media Marketing and CRM suite that helps agencies, business owners and marketers to manage their Facebook page, Twitter and Instagram accounts.

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AgoraPulse review by <span>Alexander E.</span>
Alexander E.
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Organic
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Great platform with an easy layout

What do you like best?

AgoraPulse gives me a good overview over the company's social media platforms. It's easy to create new posts, check inbox and read reports. It's an all-in-one platform for those using Instagram, Twitter and Facebook.

The reports I get are great and easily understood.

I have, however, bot used the Twitter functionality but I am impressed with how Instagram and Facebook works. To be able to schedule this easily has saved me much time and I especially enjoy how I can take a look and approve posts made by my team - all in the same place.

What do you dislike?

I would love to have AgoraPulse as an installed program not bound to an internet browser. The other thing I lack is the possibility to add several pictures at the same time for Instagram - but I believe that's more of an API-question and limitation from Instagram, but from AgoraPulse.

Recommendations to others considering the product

Keep in mind that you cannot bulk upload pictures for instagram yet. Other than that, it works flawlessly.

What business problems are you solving with the product? What benefits have you realized?

Keeping track over more than 1 platform and being able to schedule on several medias at the same time. It has been very helpful to streamline my work and collaborate with others on my team.

Their customer support is one of the best i've encountered and is one big reason to use this platform.

Since AgoraPulse are in constant development I look forward to see what they come up with next.

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AgoraPulse review by <span>Amélie G.</span>
Amélie G.
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Très facilitant

What do you like best?

Retrouver l'ensemble des comptes gérés au même endroit permet une navigation rapide et une gestion du compte efficace!

Le produit est en constante évolution, depuis les trois derniers mois plusieurs fonctionnalités absentes ont déjà été implanté.

La planification à l'avance des publications et le calendrier est vraiment facile d'utilisation.

Le regroupement des publications et la duplication nous permet de sauver énormément de temps.

What do you dislike?

Certaines fonctionnalités ne sont toujours pas accessible, il est donc nécessaire d'aller directement sur Facebook pour gérer certaines choses, dont modifier des publications créer par d'autres administrateurs du compte qui n'ont pas Agorapulse.

Également, la gestion des evenements manquantes, la gestion d'un compte d'individu pour partages ou publication dans des groupes ou encore la possibilité de faire une publication avec plus d'une image (Celle-ci est un énorme point négatif!). Aussi, lorsque l'on planifie une publication sur plusieurs comptes et qu'une modification doit être faite, on doit faire la modification sur chacune des publications, puisqu'elles ne sont plus groupée.

La vision des commentaires et la réponse doit être améliorée puisqu'il est parfois difficile de voir si on répond à un commentaire à tous ou à un commentaire en particulier.

Recommendations to others considering the product

Comparé à d'autres application, AgoraPulse est celle qui offre l'interface le plus convivial et le plus facile à gérer. Les fonctionnalités le plus couramment utilisée se retrouve dans l'application.

What business problems are you solving with the product? What benefits have you realized?

AgoraPulse nous a permis d'optimiser notre temps et d'avoir une meilleure vue d'ensemble de l'activité sur les différents comptes.

La fonction des rapports nous permet d'avoir une bonne vue d'ensemble de l'activité de chacune des pages et nous permet de faire un rapport facilement à nos clients.

Nous avions testé d'autre plateforme en "trial" et nous avons opter pour AgoraPulse pour la facilité de navigation et l'interface "user fiendly".

What Social Media Suites solution do you use?

Thanks for letting us know!
AgoraPulse review by <span>Krista L.</span>
Krista L.
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Agorapulse is amazing

What do you like best?

I love that it's a suite - you have listening, analytics and scheduling all under one roof.

I'd love to see them more fully integrate the calendar feature to their scheduling, similar to how CoSchedule handles creating a social promotion schedule by piece of content. Their scheduling tool is so easy, I just haven't figure out how to schedule out a full campaign yet.

What do you dislike?

The lack of Pinterest scheduling. That's the only thing that my current tool has and Agorapulse does not... but I'm still seriously contemplating switching over to AgoraPulse.

Recommendations to others considering the product

Definitely try it out first to see if it fits your needs. I would purchase this product for social listening only, and consider the rest bonus features.

What business problems are you solving with the product? What benefits have you realized?

It makes social monitoring/listening easier than any social product I've ever used. You can see and respond easily no matter the platform -- Facebook (including Messenger/Inbox), Twitter, LinkedIn. It's so helpful to be able to respond in the AgoraPulse inbox for each platform.

AgoraPulse review by <span>Fabrice C.</span>
Fabrice C.
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Organic
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Puissant rentable et intuitif

What do you like best?

La politique tarifaire très abordable et l'offre de services associée, l'ajout ou le retrait facile de comptes sociaux dans l'abonnement, tout cela permettant d'avoir une montée en charge maîtrisée.

L'interface intuitive et agile qui permet à la fois de naviguer parmi les compte sociaux tout en les regroupant si besoin avec affichage des notifications d'un coup d'oeil.

Nous avons apprécié l'approche métier avec les grandes fonctions scindées logiquement entre la gestion des messages au sens large la veille la gestion des publications et le reporting, la partie applications étant plus optionnelle selon les besoins à mettre en oeuvre.

La publication multicanal en 1 clic

La veille paramétrable

Les fonctions de rapport d'activité paramétrables pour assurer une démarche d'amélioration continue avec nos clients.

Les applications de jeux concours tirage au sort et opérations marketing pour répondre à de nombreux besoins opérationnels.

What do you dislike?

Il reste un certain nombre de fonctions métiers à intégrer ou améliorer :

Globalement : le systeme d'emojis, les formats de date ou d'heures, gestion Youtube

Facebook : la gestion des evenements manquante, la gestion d'un compte d'individu pour partages ou publi dans des groupes ou encore la possibilité de faire une publication avec plus d'une image.

Instagram : les messages directs manquants

Rapports: possibilité de choisir avec ou sans habillage graphique aux couleur du compte social lors de l'export.

What business problems are you solving with the product? What benefits have you realized?

Avec Agorapulse nous avons pu optimiser nos coûts de productions en passant à une interface unique, intégrée et intuitive pour 80% de nos tâches métier dans le domaine du community management.

Cela nous permet également de valoriser et professionnaliser nos services tout en rassurant nos clients sur nos capacités et volonté à répondre à leurs exigences et leurs objectifs.

Les fonctions de rapport et d'application "marketing" et "jeux concours" nous ont également permis de compléter notre offre de service ou répondre à ces besoins client facilement et rapidement en termes de mise en oeuvre.

AgoraPulse review by <span>Nick D.</span>
Nick D.
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Verified Current User
Organic
Reviewed On

SMM as it should be

What do you like best?

The ease of scheduling, publishing and managing posts across multiple platforms becomes a breeze.

Just like all other SMM there is a learning curve, but they sped it up by providing a short tutorial for all the different tasks within the SMM. I am also able to prepare and manage more channels on my own.

What do you dislike?

The only thing I might consider a dislike is that you can't group social media channels per brand, as well as see the scheduled publications in a "brand group". You prepare you post for multiple channels and then see every scheduled post at every single channel but not the one post that is being crossposted across multiple.

What business problems are you solving with the product? What benefits have you realized?

Finding an all-in-one type of SMM that is easy to use and someone new can easily start using it.

We had tried a different SMM for scheduling before, but for a lot of new employees it was to hard for them to get into it. AgoraPulse allows me to do a lot more of preparations on my one, and those that had problems with the other SMM before were able to quickly navigate through AgoraPulse and the clean overview with the added short tutorials definitely helped.

AgoraPulse review by <span>Christoph v.</span>
Christoph v.
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Organic
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Perfect and cost efficient solution for medium-size enterprise

What do you like best?

Best features:

- monitoring tools for twitter and instagram with great filter option

- easy way of assigning messages or comments to team members

- great way to identify influencer on instagram

- simple and clearly structured dashboard for the reports

- intuitive and user friendly user interface

and not to forget awesome personal customer service from the first moment on (even in trial mode)

What do you dislike?

- publishing one than more picture on facebook over the publisher tool is not possible

- very limited options on instagram to interact with users (e.g. no repost, no direct publishing)

- loading profile data of users you are monitoring doesn’t always work, sometimes just their feed is loading instead of their profile insides and tagging options

- there's no role for a team member, that limits his access to the assigned tasks only

What business problems are you solving with the product? What benefits have you realized?

Customer Service

When getting requests that only can be answered by the customer service, we now are able to directly assign those to them. Therefore the customer can be given a direct competence answer and the process is faster and more directly.

Monitoring

Identify your hard core fans, user generated content and influencer much faster and with less effort due to monitoring filters.

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AgoraPulse
(389)