What do you like best?
Airbrake sends complete bug report in email like error message, where, which file, Backtrace summary etc.
Airbrake dashboard showing all same kind of bug in a group, no. of occurence, Environment.
It also segregate environment bugs in segregate group. We can easily mark bug is resolve or not and easy github, slack integration with product.
It support various language like ruby, rails, android so no need to find another tool for tracking exception for various platform.
What do you dislike?
current UI is little bit old, it can be improve or may be we can select different theme.
Airbrake have a feature to create a Github issue automatically but if possible it also assign that bug/issue to developer. We integrate some Github profile (developers) with airbrake and it auto assign them.
I think Airbrake.io is not free for opensource project, it can make free for that. Ruby, Rails various gem that are available on Github.
What business problems are you solving with the product? What benefits have you realized?
We are tracking all bugs and instead fix because it's help lot where our app is crashing and which part of the product have bugs and no. of bug occurence.
If product have a framework that also provide API for android and iOS we need to track all kind of issues, Airbrake is awesome tool because it support various language like ruby, rails, android so no need to find another tool for tracking exception for various platform.