What do you like best?
We can use it on a variety of devices, and it is relatively inexpensive. Because it does work all right, and it does not have constant issues, it isn't the worst option out there, especially because of the inexpensive price point that it is at, compared to other similar options.
What do you dislike?
The calls regularly are dropped, or don't ring through, but when CS is asked about it, they insist that it is your internet connection, even when you are on gigabit speeds and hardwired in. They also mention that it may be that you are using an out of date version of the software, and if you tell them you are fully updated, they sometimes take a long time to get back to you, and release a new update in the meantime and then ask again if you are fully updated, rather than actually doing anything to address the problem.
Recommendations to others considering the product
They seem to be completely revamping everything in recent times, which is both good and bad, but at the same time, they definitely do not have a good level of support that they offer.
What business problems are you solving with the product? What benefits have you realized?
We now have a phone line that can be answered by a variety of team members, which is nice, compared to the prior use of cell phones. Now that the phone line is able to ring into an app like aircall, we can have it ring to multiple team members with ease, which is better than one line to each person.