What do you like best?
I like that I can easily view all upcoming appointments of any given date, sort them by time and provider, and even print them out. In a building with three floors, it's helpful to be able to filter these results and print out schedules for each floor. The interface is very clean and without too many frills so once you know where you're going, it doesn't take much time at all.
What do you dislike?
It can take some time to get used to navigating. The method for opening up stored photos of insurance cards and photo ids can be a bit cumbersome as it is not streamlined in the patient's chart. Currently, even if I am viewing a patient's chart and click on the Patient Registration button, I have to use a pop-up search box to look up the patient again and THEN open another window which contains all images scanned to their chart.
Recommendations to others considering the product
If you need a clean, no frills program to keep your electronic medical records and schedules, Allscripts is a great option!
What business problems are you solving with the product? What benefits have you realized?
I am able to prescreen scheduled patients for missing documentation and print out lists of the daily schedule which I can then highlight for receptionists to help them identify these patients as they come in. Because I am able to do this ahead of time, it really cuts down on patient wait time. It also reduces paperwork for most patients since only those who are missing documentation will receive it.