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Altocloud

4.5
(2)

Altocloud is predictive communications software that uses analytics to make voice, video, chat and content interactions better.

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Altocloud Reviews

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Altocloud review by Joe R.
Joe R.
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Verified Current User
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"Great chat platform with smart integrations"

What do you like best?

Being able to connect into Marketo and Salesforce is invaluable to really enable chat agents to intelligently target site visitors. Various chat options like video, sms, slack, with desktop notifications for the browser tool.

What do you dislike?

We've experienced some spotty uptime and "glitchiness". Support tickets are normally followed up with quickly. Analytics is limited right now to their built in dashboards with no automated way to export the data to a BI solution.

What business problems are you solving with the product? What benefits have you realized?

Our lead passes from our chat tool have hit record new highs since our team is able to intelligently target site visitors based on various data points provided by both Altocloud and our own systems.

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Altocloud review by Arley H.
Arley H.
Validated Reviewer
Review Source

"Como potencializar el "Cross Selling" y la experiencia de cliente "

What do you like best?

Lo sencillo y lo fácil que es incluir el código sobre la página web corporativa. Además del análisis que puede aportar la herramienta para concretar los prospectos, y al mismo tiempo mejorar la experiencia sobre los canales de autogestión

What do you dislike?

En general los productos de genesys tienen un componente alto de complejidad para lo que tiene que ver con la reportería y administración de la data

What business problems are you solving with the product? What benefits have you realized?

Disminuir el esfuerzo de un cliente en la venta de un producto, e incrementar la venta cruzada

What Proactive Notification solution do you use?

Thanks for letting us know!

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