Amicus Attorney

(17)
2.9 out of 5 stars

Amicus Premium 2015 offers superior functionality and is powerful, flexible and scalable for firms of all sizes.

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Amicus Attorney review by Administrator in Law Practice
Administrator in Law Practice
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"Functionally Funky"

What do you like best?

Amicus Attorney is our main point of reference for any and all legal transactions, conversations, meetings, schedulings, etc... in the firm. It is very convenient to have all of this data stored in one location that all lawyers and staff can view, edit and reference at any given point in time. This is extremely useful because it allows multiple users to enter time and data on files from multiple locations, taking the burden of the work off just one person. Additionally, this is our main interface for billing clients, and the time-keeping functions and bill generating capabilities of this software are extremely important to our firm's core financial functions.

What do you dislike?

The desktop version of Amicus Attorney feels antiquated compared to its cloud-based counterpart. The appearance and layout of it often feel like a 90's retro software application, and I'm sometimes baffled at how hidden some of the most important and glitch-causing features are. Additionally, when transitioning between the two interfaces, our firm found that there were several glitches to work out regarding old data transitioning and being lost, incorrectly transferred or simply wrong. We are still working things out with this, as we aren't aware of some lingering issues until they are discovered. Additionally, there are several features of the billing side of this software that I have had issues with. The most important issue I repeatedly am frustrated with is the lack of customization in billing templates, leading to a new system of having to generate bills each month, print & post, download as Word documents, edit the templates to a custom format, save as a PDF and then distribute to clients. I wish there was a way to implement a custom template within Amicus itself!

What business problems are you solving with the product? What benefits have you realized?

Full team functionality is a must in our firm, with several attorneys often working on the same case or matter at once. The main benefit, I would say, is the cross-team functionality of this software (overall, however-there are still cases of glitches being discovered that need to be worked out on a case-by-case discovery basis).

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Amicus Attorney review by <span>Clayton D.</span>
Clayton D.
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"decent law firm management software - doesn't integrate well"

What do you like best?

Very intuitive to use, like the ability to link people with files, calendar events, files, etc. Great time tracking feature, and good integration with outlook to put e-mails into files.

What do you dislike?

First and foremost, Amicus doesn't integrate well with any other software, and it is nearly impossible to build custom solutions for integration (no API). Also, custom reports are very hard to run - we had to set up own on mySQL queries to generate the reports we want. Other usability and interface issues as well.

Recommendations to others considering the product

Amicus is great for keeping time, calendaring, and people in one software. However, it lives in its own world — hardly can integrate any other software with Amicus. Makes it very difficult to use, in an age where a firm needs multiple technology solutions

What business problems are you solving with the product? What benefits have you realized?

Need to be able to perform conflicts checks, and we need to manage all contacts, including their contact information and relevant segment.

What Legal Practice Management solution do you use?

Thanks for letting us know!
Amicus Attorney review by Administrator
Administrator
Validated Reviewer
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"Attorneys' Favorite"

What do you like best?

Amicus Attorney provides my firm a central, streamlined platform in which we can perform most of our daily tracking, recording, billing and scheduling functions across a multi-skilled team of attorneys.

What do you dislike?

The interface itself appears a bit outdated, but is functional. There is also a discrepancy between the outlook calendar and syncing that with Amicus. We wish that were more easily synced.

Recommendations to others considering the product

To anyone considering Amicus Attorney for their firm... be sure to really sit down with your transfer specialist if you are transferring from the cloud-based platform to the desktop version; we have experienced some issues with "ghost time" appearing in WIP totals in certain files that we only discover over time as we open those files back up. This has been resolved by contacting the customer service team a few times and allowing them to log into the server at our firm to manually change individual files' status. We're still working out the kinks, but it's become better!

What business problems are you solving with the product? What benefits have you realized?

The benefits of this software are streamlined editing of files, time, schedules and more. As a firm with several attorneys, having a central platform in which we can all edit and record data/time in files is essential to our success.

Amicus Attorney review by <span>Helen V.</span>
Helen V.
Validated Reviewer
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"Good Client Management System"

What do you like best?

I like that Amicus Attorney allows you to enter everything about the client from the initial phone call details to information about the case in the File Notes section. A virtual file card flips to each person on the case and all their contact information as you click on their name. It's easy to add contact people and delete the ones you don't want.

What do you dislike?

Once you save a time entry, there is no going back and editing it (for me anyway). I probably don't have access to this feature, but it really would save time if I could edit my time entries.

What business problems are you solving with the product? What benefits have you realized?

All our client information and the time spent on a case is all in once place.

Amicus Attorney review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Stop At the Sales Pitch!"

What do you like best?

The time tracking feature is beneficial and storing client contact information is good

What do you dislike?

The Portal is inconsistent at best and there is very little support offered unless you want to choose the ultra-high end option.

Recommendations to others considering the product

Before you choose Amicus Premium Edition, consider the other options available. We purchased the software for about $7500 and were promised lots of benefits, including the use of a client portal and a document assembly feature.

It became obvious shortly after signing on that my existing staff didn't have the time to implement any of the Amicus features we wanted to use so I hired another assistant to work on the document assembly precedents and manage the client portal. This was the first unanticipated cost in adopting the software.

Setting up the portal seemed easy at first and we had some success in having clients commit to using the portal. Then we started getting complaints from clients saying that they could not sign in, could not develop their own passwords and other issues. Our assistant spent a huge amount of her day either dealing with Amicus support on this issue or creating the logins for each client, which included the setup of the client password. Amicus support was poor. In one case we were referred to the one representative that could assist with our portal problems - he only took 3 weeks to get back to us and that would not have happened had I not stepped in as he continually ignored our assistant. In another case, the representative said that Amicus that our clients' inability to sign in was because they were using the wrong browser and Amicus could not be responsible for that (being every mainstream browser). In another case, the technical support representative logged in with our assistant to walk through the issues and then said "we have never seen this before. It's the first time this has happened". (when dealing with software, that is the last comment you want to hear). Lastly, there was the time where the support representative said it had to do with clients having a 2 letter email extension (i.e. .ca instead of .com). We have finally had enough and have elected to discontinue the use of the portal.

After having used Amicus for almost a year, we had the misfortune of having our computer system compromised and we had no ability to reinstall Amicus without the assistance of the support team. We were told at that time that (a) we would be charged $1800 US to provide the reinstall service; OR (b) we could convert from the Annual Fee of $1700 Cdn to a monthly support program of $250 US and that 'if we ever had any issues like that happen again, Amicus support would correct the issue without further cost'. We took them at their word and adopted the monthly fee, effectively increasing our costs by $1500 per year. That lasted 3 months and we were hacked a second (and third) time (which we took significant steps to correct). The only problem here was that Amicus didn't live up to their word and again advised that if we wanted to have Amicus re-installed, we would have to pay them $1700 US. We discussed this with the lead sales guy repeatedly to say that that was not what he promised a few months earlier. He knew what he had promised but came back to us with a 'proposal' that he couldn't talk about initially but eventually provided. That proposal was that Amicus could take over our entire computer system and put it in their cloud services and that opportunity would only cost $14,000 US per year (but that wouldn't eliminate our needs for a local IT guy as they couldn't do things that we might need inside our office). We eventually managed to get Amicus operating again BUT we lost about 3 months worth of data because the back-up setting was never set when the software was originally installed by the Amicus technician.

DON'T get lured in by the concept of the portal as you will be very disappointed. DON'T use this system if you are a small firm as you will need to have staff to support the use of Amicus Premium. And DON'T use this system if you have a corporate / commercial practice as the settings are all geared towards litigation.

As soon as we can identify a system to replace Amicus (and be in a position to import our 6,000+ contacts into the other system), we will be discontinuing our use of Amicus. Until then, however, we are stuck with a system that charges $250 per month and provides zero support.

What business problems are you solving with the product? What benefits have you realized?

There has been no benefit from what we originally had with Amicus Small Firm Edition.

Amicus Attorney review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Very user friendly means of tracking calls and activities along with creating documents"

What do you like best?

Amicus allows you to create forms for legal documents and letters that you can use to ensure consistency in your documents that you send out. I also liked being able to see phone calls related to a client or matter just by clicking on the client or matter. You could track if someone's call was returned or still needed to happen.

What do you dislike?

Creating some forms are difficult but once you create a form, you can use that form to create new forms based off of the form.

Recommendations to others considering the product

Be patient when you start. It gets easier the longer you use it.

What business problems are you solving with the product? What benefits have you realized?

Forms make a new user/hiree able to pick up where someone else has started and continue working without interruption. A new hire is quickly able to step in and start sending out pleadings or letters that follow in the same look of other documents sent out by the firm.

Kate from G2 Crowd

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