Not a whole lot. We used Small Firm for many years; due to the increase of staff and small firm no longer having support, (small firm had issues too but it worked better than 2016) we were forced to upgrade. There are little things that are nice but whatever they are I can't think of since it seems like Gavin & Gowen focused on features that are not important to everyday work
Sticky's and ComCenter i mostly, contacts cannot be viewed before adding to file, If you have several for one contact you have to add all of them and remove the one you don't want. File contacts can delete for no reason at any time...really its too much to list.
Find a different program to purchase. The problems with 2016 Premium are endless. Randomly we will loose all the contacts in a file, Support and no explanation...this is beyond a major problem. Sticky notes show up behind all open windows, so you never know you have one unless you are always clicking on the icon. Sticky's do a have pop up window, but if you are not at your desk or looking at your screen for that 3 seconds of the pop up, do have no idea. ComCenter is a real problem for so many reasons, to check a box as done you can delete the wrong one and no way to get it back, when you clear out emails for whatever reason, dealt with, delete....you also now have to go to outlook to delete them there as well. Small Firm used to have outlook and Amicus work together, when you delete in one it would delete in the other.
When you are in a file and are looking at a contact, the contact card is not large enough to view all the details. Always the contact emails are cut off...ridiculous.
When you call for support, usually they are helpful with some things but as for features that are poorly designed....they say, "send and email to support with the problem and they will review..." And if the design team feels it is important (because they would know since they are working on it in the real world) they will make changes, oh but changes will not be implemented until they do an update, which means you could be waiting a very long time for changes. We upgraded in January 2016.....it is now July 2016....I think out of my two page list of complaints, only one has been fixed....and that is being able to hit "ctrl c" vs. using your mouse to copy something. When we have called to complain....support people and told my staff, "your crazy, that could not have happened" As for sales team, they talk all sweet like they are trying to help, but 2 months in when I ask for money back this program has caused to many problems and workflow issues, I am told, returning the software is not an option. I get you cant really return software, but how about some kind of credit...after spending $10k+ to upgrade for this shitty program, oh and by the way it would not upgrade to 2012, out IT guy had to downgrade to 2010 to make it work, but they should have worked with us so we could have moved on to purchase a different, more reliable software. But no, so now I am having to write this review to warn people DO NOT PURCHASE AMICUS...
I could go on and on about how bad this is, but it would be endless.... Oh, I no I will not upload a screenshot...by this review..you know I am a valid user of amicus