AMS360

(28)
3.6 out of 5 stars

AMS360 is the foundation of the Vertafore Agency Platform.

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AMS360 review by Christy M.
Christy M.
Validated Reviewer
Review Source

"Vertafore AMS360"

What do you like best?

We love 360! It works great for our business. It ties everything in so easy to us for us. Love the look of the screens, our banking system that ties in with our customer accounts. We can run our renewal list tool which is great for our retention.

What do you dislike?

There are so many features we don't think we are taking full advantage of everything it has to offer. I wish we could add an alert notification, that pops up when you open up a customer. Searching for customers sometimes is hard -by having to change search parameters.

Recommendations to others considering the product

One of the easiest softwares I have found to use.

What business problems are you solving with the product? What benefits have you realized?

Customer contacts, ease of payment system, accounting is easier. We can do our commissions. We can run our renewals and have them at hand every day- helping us go paperless. We can bridge our customers right over from 360 to our PL Rater so we don't have to spend time entering the information again saving us time. Helps us me more effeciant.

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AMS360 review by Brittany B.
Brittany B.
Validated Reviewer
Review Source

"AMS360 - Basic User"

What do you like best?

I love being able to customize my reports. I also just love the ease of the product itself. It is very, very user-friendly in my opinion. Also, there are tons of training offerings and you're automatically apart of a large group, the network of Vertafore Users so it makes it a lot easier. I'm a new User within the product and so far I don't have too many complaints.

What do you dislike?

Starting out on it is difficult unless you study the product and go over the training videos that Vertafore, the product producer, provides on Vertafore University.

Recommendations to others considering the product

Make sure that whoever is your administrator really uses it to its fullest extent. There are a lot of customizable functions that can make or break your workflow(s). Overall, it is a great product if you need a good management system no matter what size agency or organization. From personal experience, learning how to do my job went a lot smoother using AMS360 being new to the Insurance Industry. There are a lot of functions and capabilities, so make sure your admin user really uses it to it's fullest and it will be worth it.

What business problems are you solving with the product? What benefits have you realized?

Keeping things organized and on track.

What Insurance Agency Management solution do you use?

Thanks for letting us know!
AMS360 review by Agency in Financial Services
Agency in Financial Services
Validated Reviewer
Verified Current User
Review Source

"If you love AT&T, you might like Vertafore - I prefer Verizon..."

What do you like best?

Larger community of users, tech support number is helpful.

What do you dislike?

Cumbersome, slow, labor intensive, inefficient. I feel like it's 1997 every time I use AMS360. It takes too many steps to accomplish task. The system feels like an albatross; I do not feel it empowers my team I feel it holds us back. It is so slow, so labor intensive. Vertafore's software is horrible. I hope to move my team to something better soon.

Recommendations to others considering the product

Don't buy this software unless your team is already in love with it and your willing to overpay for the brand name.

What business problems are you solving with the product? What benefits have you realized?

It helps us track our active policies; make notes.

AMS360 review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"AMS360 - A nice package for small businesses"

What do you like best?

It's an all in one package that caters to insurance needs such as being able to input customer information and link them to specific policies and documents.

What do you dislike?

-Limited compatibility with newer browsers (i.e. Google Chrome, Mozilla FireFox).

-Microsoft Office integration is buggy at times.

-File "drag and drop" doesn't always work

Recommendations to others considering the product

Be prepared to have a steep learning curve. There are many components to AMS that require technical training (i.e. form submission and account management)

What business problems are you solving with the product? What benefits have you realized?

It gives us the ability to send out a large amount of policies. AMS integrates with Interfax to allow for this functionality. Also, it solves the issue of keeping track of customer information and changes that users make to those specific accounts

AMS360 review by <span ue="safe-name" data-safe-name-id="5080f2e8-24d5-47b5-8a39-2ed963b3ff6b">Andy D.</span>
Andy D.
Validated Reviewer
Verified Current User
Review Source
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"Producer"

What do you like best?

The system is easy to navigate, easy to find the information I am looking for and everything is stored online, so it can be accessed from anywhere. Customers policies can be downloaded for easier access and one stop shop type of service.

What do you dislike?

I don't like that it can only be used on Microsoft explorer. It would be nice if it was compatible with apple products or even firefox so that it could be used across multiple platforms.

Recommendations to others considering the product

Its a great tool!

What business problems are you solving with the product? What benefits have you realized?

AMS 360 helps me quickly and effectively take care of my customers, create notes in their file, invoice, and create any kind of accord form they might need. The amount of efficiency as a result of using AMS is incredible.

AMS360 review by User in Banking
User in Banking
Validated Reviewer
Verified Current User
Review Source

"AMS360"

What do you like best?

That it keeps everything neatly organized for every customer and you can keep track of notes for every term. It can hold a lot of information and is easy to upload paper files to the database.

What do you dislike?

Sometimes when you open a dec page it will automatically close on it's own. A annoying little glitch that can be frustrating.

What business problems are you solving with the product? What benefits have you realized?

When a customer calls, all of there information is at your fingertips and its super user friendly. Everything is really organized in the system. It separates everything by terms so its pretty easy to find what you need quickly.

AMS360 review by Administrator
Administrator
Validated Reviewer
Review Source

"AMS 360 for Insurance Brokers"

What do you like best?

Robust software with ability to manage large book. Well known in the industry so easier to integrate.

What do you dislike?

Very expensive, even to add users or change things. Conversions are an issue with them. Cannot put in commission splits if you pay more than one agent on an item. No automation options similar to other products in their category.

Recommendations to others considering the product

Solid software but at a high price point. No automation, there are other options out there that exceed its capabilities, however they do keep updating their software. Well known software so easy to integrate with, easier to find employees already familiar with this software.

What business problems are you solving with the product? What benefits have you realized?

One of the more robust systems out there we are able to manage multiple offices with a large book of business.

AMS360 review by Deidre R.
Deidre R.
Validated Reviewer
Review Source

"Insurance Management system "

What do you like best?

We are able to service our clients professionally with the system as well as keep great recording all business transactions from phone calls, task, accounting, etc.

What do you dislike?

Image right connection for use with personal lines accounts.

Recommendations to others considering the product

You won't go wrong with the product. I do not recommend the image right platform that is optional for personal lines use. It seems to create more work as personal lines insurance its a lot more paperwork in itself.

What business problems are you solving with the product? What benefits have you realized?

AMS360 allows our agency to keep diligent records for our accounts.

AMS360 review by User in Insurance
User in Insurance
Validated Reviewer
Verified Current User
Review Source

"It’s ok"

What do you like best?

I like vast amount of reports that can be created on this program.

What do you dislike?

I dislike the newest version. It freezes a lot. It randomly errors out and I have to restart the program.

Recommendations to others considering the product

Work on improving this newer version of the system, it errors out constantly for some reason.

What business problems are you solving with the product? What benefits have you realized?

Manages the client and carrier portfolio. Able to keep all files attached into this systems for a paperless environment.

AMS360 review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Very Average Software"

What do you like best?

Vertaphone is great at solving problems that may arise. They're communicative and know their software inside and out. Also, when AMS is working correctly its fantastic. However that's few and far between.

What do you dislike?

The software itsself has a lot of issues. Various versions run on various windows programs. It makes it difficult to have an overall understanding of the program itself due to the fact that each version is drastically different. It's also impossible to edit activities when they're posted.

Recommendations to others considering the product

Consider another program unless you want the constant hassle of going back and fourth with the support r

What business problems are you solving with the product? What benefits have you realized?

It aides us in organizing our agency's client base.

AMS360 review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"It gets the job done"

What do you like best?

Tons of fields, customer service wise it is fairly easy to navigate and learn. Different views make it easy to dwindle down to needed info

What do you dislike?

Hard to make changes, lots of work arounds. When updates are done the entire system is offline for two days. System goes down frequently.

Recommendations to others considering the product

make sure to get a good account rep and have someone come in from their firm to have them look at your specific work flows to help you make the best processes.

What business problems are you solving with the product? What benefits have you realized?

Customer service and accounting. Great for customer service but very difficult from an accounting stand point.

AMS360 review by User in Insurance
User in Insurance
Validated Reviewer
Verified Current User
Review Source

"Outdated"

What do you like best?

The system is very easy to use even for non computer friendly people.

What do you dislike?

It is a bit outdated. They do not have the ability to text from the system and the reports are outdated. Other CRM's allow you to click on the names and open the client vs just making a spreadsheet.

What business problems are you solving with the product? What benefits have you realized?

It's a CRM. It does it's job.

AMS360 review by Cynthia G.
Cynthia G.
Validated Reviewer
Review Source

"Agency customer management system"

What do you like best?

attaching all activity for a certain client to their shell

What do you dislike?

need more activity options named when choosing your action or the ability to name your own

What business problems are you solving with the product? What benefits have you realized?

keeping clients entire history at your fingertips, notes, changes, claims, downloads etc

AMS360 review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"ams360"

What do you like best?

it is a mediocre agency management system that has a lot of flaws

What do you dislike?

the system is not dynamic, when changes ar made in the system, they have to be made in several places. You cant make one change that will change the info on every policy

Recommendations to others considering the product

it is a good system, but it is not dynamic. there are and will be better systems out there. it is built on a older technolgy .

What business problems are you solving with the product? What benefits have you realized?

its a management system for our clients.

AMS360 review by User in Insurance
User in Insurance
Validated Reviewer
Verified Current User
Review Source

"agent for vertafore "

What do you like best?

ease of use, easy to learn, hold lots of information and never lags

What do you dislike?

nothing at this point. I only use it to review clients information and don't handle the downloads or billing side as much

What business problems are you solving with the product? What benefits have you realized?

stream lining customer and account tracking

AMS360 review by User
User
Validated Reviewer
Verified Current User
Review Source

"Agent"

What do you like best?

I like the ease of use, I use it all day

What do you dislike?

Platform, I think it was a waste of money

What business problems are you solving with the product? What benefits have you realized?

It has provided me with the ability to stay on top of my customers and their policies.

AMS360 review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Not a fan"

What do you like best?

It has a very smooth interface and the downloading of polices usually worked well with personal lines- not commercial.

What do you dislike?

Most everything other than the interface. Issuing a cert is a nightmare as well as apping a new prospect.

Recommendations to others considering the product

Go with Applied TAM. It doesn't look as fancy but I promise you that it's 100% better

What business problems are you solving with the product? What benefits have you realized?

I hated AMS360. The certificates were a nightmare compared to TAM and the apps for when we would submit to brokers were horrible

AMS360 review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Fine product"

What do you like best?

The product does its job well. I like that I have one place to go to for managing my documents

What do you dislike?

The interface is very outdated. There are many other programs out there that can do the job much better. It takes a long time to learn and it is still very slow for the accountants

What business problems are you solving with the product? What benefits have you realized?

We are able to send out quotes to customers through the system instead of doing it manually

AMS360 review by Agency in Insurance
Agency in Insurance
Validated Reviewer
Review Source

"AMS360"

What do you like best?

I know the system after 20 years. I have heard that other agency systems are more user friendly. I do like the integration with ImageRight.

What do you dislike?

The accounting aspect. There are many quirks, and report generation is not intuitive.

Recommendations to others considering the product

Although I am not in the financial office, I have heard that AMS360 is on the more expensive end of system pricing.

What business problems are you solving with the product? What benefits have you realized?

The integration with Imageright and Docusign does streamline our operations.

AMS360 review by Agency in Insurance
Agency in Insurance
Validated Reviewer
Verified Current User
Review Source

"AMS360 Review"

What do you like best?

Quote bridging to and from PL Rater is easy to use.

What do you dislike?

Timing out if not used in little time and you must log in again.

What business problems are you solving with the product? What benefits have you realized?

Bridging to PL Rater

AMS360 review by Internal Consultant in Insurance
Internal Consultant in Insurance
Validated Reviewer
Review Source

"Great AMS, but needs a little fine tuning"

What do you like best?

Integrations and product options. Vertafore has come a long way and is listening to user concerns. They have quarterly product updates and releases and overall pushing forward and improving their products!

What do you dislike?

Screen load times and time-out restrictions

Recommendations to others considering the product

Easy to use and understand, great integrations!

What business problems are you solving with the product? What benefits have you realized?

all Information and records in one spot. Holds documents, account history, etc.

AMS360 review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Ams360"

What do you like best?

Ease of use for account managers. Was an easy transition from TAM to AMS360 as an account manager.

What do you dislike?

Locked activities. Not able to add to existing activities.

Recommendations to others considering the product

Have lengthy training so all processes are in place prior to going live without help.

What business problems are you solving with the product? What benefits have you realized?

Ease of storing customer information for later recall.

AMS360 review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"I love this software "

What do you like best?

That i can record absolutely anything for the agency here.

What do you dislike?

Nothing at all to be honest. Maybe the pricing is a bit more expensive.

Recommendations to others considering the product

Get it! It's great for your growing company! Get it!

What business problems are you solving with the product? What benefits have you realized?

Not really solving problems. But anything that has to do with the agency is in there.

AMS360 review by User in Insurance
User in Insurance
Validated Reviewer
Verified Current User
Review Source

"Perfectly Adequate"

What do you like best?

User friendly interface. Customizable form letters

What do you dislike?

Can't customize reports, can't edit activities

What business problems are you solving with the product? What benefits have you realized?

Insurance, cross marketing

AMS360 review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"AMS360 makes our customer management simple"

What do you like best?

The ability to create suspenses for unfinished business

What do you dislike?

QA can be difficult, but otherwise there is nothing I can think of

What business problems are you solving with the product? What benefits have you realized?

This is the primary agency management system for our franchises customers and the insurance policies they sell for their new business/maintain for renewing business.

AMS360 review by Agency in Insurance
Agency in Insurance
Validated Reviewer
Review Source

"We use it now and love it!"

What do you like best?

More simple than Applied; able to email pdf files; accounting features are better.

What do you dislike?

It creates multiple policies and customer listings, which is confusing.

Recommendations to others considering the product

Much better experience!

What business problems are you solving with the product? What benefits have you realized?

Ease of doing business by ability to email documents to customers direct from AMS360.

AMS360 review by Agency in Events Services
Agency in Events Services
Validated Reviewer
Review Source

"AMS REVIEW"

What do you like best?

I love the client friendly concept that it provides.

What do you dislike?

Some of the information does not download in some cases.

What business problems are you solving with the product? What benefits have you realized?

Working with AMS360 to produce certain downloads. Reports are a great benefit.

AMS360 review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"It is required for my work"

What do you like best?

It is pretty straight forward, and functional.

What do you dislike?

It is not the easiest to customize. It takes quite a while to start up. Its search feature is poor at times it only displays the first 100 results.

What business problems are you solving with the product? What benefits have you realized?

I am solving issues within our agency.

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