What do you like best?
I love being able to customize my reports. I also just love the ease of the product itself. It is very, very user-friendly in my opinion. Also, there are tons of training offerings and you're automatically apart of a large group, the network of Vertafore Users so it makes it a lot easier. I'm a new User within the product and so far I don't have too many complaints.
What do you dislike?
Starting out on it is difficult unless you study the product and go over the training videos that Vertafore, the product producer, provides on Vertafore University.
Recommendations to others considering the product
Make sure that whoever is your administrator really uses it to its fullest extent. There are a lot of customizable functions that can make or break your workflow(s). Overall, it is a great product if you need a good management system no matter what size agency or organization. From personal experience, learning how to do my job went a lot smoother using AMS360 being new to the Insurance Industry. There are a lot of functions and capabilities, so make sure your admin user really uses it to it's fullest and it will be worth it.
What business problems are you solving with the product? What benefits have you realized?
Keeping things organized and on track.