What do you like best?
I personally really like using Androids. I like that the platform is so customizble, and that I can set it up to my preferences, but I can also help my grandma use it on "easy mode." There's definitely something for everyone. Obviously, Android's biggest competitor is Apple, and it has both wins and losses here. Compared to Apple products, Androids are much more affordable, are available on a wider range of products, and are more customizable. For people with tech skills, this is definitely the preferred platform. As a non-mac user, I find it easier to integrate Android with Windows, and access my files across all my platforms. As much as I complain about bloatware, I do really appreciate the way Google is treated as a native app. I'm a big fan of google products, and I like that gmail and drive are so seamlessly integrated.
What do you dislike?
My biggest complaint about Android is that, while it is much more customizable than Apple products, Android products come with a TON of bloatware. It's absolutely absurd how much space is taken up by apps and products I neither want, nor need. The bloatware is really frustrating in part because these days, space is a hot (and expensive) commodity. Being promised 8 gigs of memory and only getting 5 because of the amount of bloatware is unacceptable, and I don't know why the platform continues to be set up to allow this. Disregarding that, it's just unnecessary and confusing, especially for the older generation. I helped some of my older family members get set up with Android products, and to them, the concept of redundancy doesn't make any sense. "So just get rid of it if I don't need it." "I can't, sorry." is a frustrating conversation to have. "Why do I need an email app if I have a gmail app?" "I don't know, grandma."Really, get rid of some of the bloatware and Android products will feel as seamless and smooth as apple products.
Recommendations to others considering the product
If you're new to using technology, you definitely need to keep in mind that Android has not practiced the vertical integration business strategies that Apple has. Android's biggest failures are all pretty directly related to this problem- the existence of bloatware, susceptibility to malware (on Android/Windows collectively, of course), lack of ease of setup/use (for the technologically challenged), etc. I don't think that Android should pursue this vertical integration economic strategy, that would seriously drive up prices. However, I do think it would be wise for them to try and eliminate some of the problems that are related to the broader picture of how products are made and sold.
What business problems are you solving with the product? What benefits have you realized?
I don't really use Android a whole lot at my current job, though I occasionally text coworkers during the workday (even though we work in a hospital, everyone gets pagers instead of cell phones, but realistically, cells are much easier to use). In my previous job, where I was a Fulbrighter through the DOS, my phone, tablet, and laptop were indispensable. I was living in rural Malaysia, where very few people own computers and people communicate primarily by phone, especially using apps like Whatsapp, WeChat, and Instagram. I found installation/use of these apps to be simple and navigable, and I was really happy that I was able to use my phone to communicate with my students on a consistent basis.