AnswerHub

(4)
5.0 out of 5 stars

AnswerHub is an enterprise-ready knowledge management and community platform. It comes equipped with everything you need to create, manage a grow an online knowledge-based community, whether it is for interval team collaboration, your product's user base, or for providing one-stop support. AnswerHub's flexibility and customizability make it the platform of choice for many industry leaders like GE, Pixar, LinkedIn, eBay, Estee Lauder, Unity3D, Epic Games and many others.

Work for AnswerHub?
Vanilla forums logo  2x

Learning about AnswerHub?

We can help you find the solution that fits you best.

AnswerHub Reviews

Ask AnswerHub a Question
Write a Review
Filter Reviews
Filter Reviews
Ratings
Company Size
User Role
User Industry
Showing 4 AnswerHub reviews
LinkedIn Connections
AnswerHub review by <span>Tim K.</span>
Tim K.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Answerhub has provided an easy to use, feature enriched tool to help manage complimentary support

What do you like best?

Quick to implement

Easy to administer

Feature rich

Excellent Support which is very responsive

(when support is correctly or incorrectly perceived as "slow to respond" they still meet expectations and surpass other vendor support response times)

What do you dislike?

Reporting is not as robust as it should be. Though other tools can provide this function, it would be good to improve on this as an out of the box solution that can meet customer analytic requirements.

Documentation can be improved on

Recommendations to others considering the product

Engage the Customer Success Team as they can quickly get you the answers you need to make your decision

What business problems are you solving with the product? What benefits have you realized?

Answerhub has provided a great tool to enhance complimentary support.

Through the community we have realized many benefits, including:

- additional insight into how customers view our products

- new use cases

- where improvements can be made

- innovated solutions to issues

- community answering questions freeing up forum resources to look at the more complex issues

-

Sign in to G2 Crowd to see what your connections have to say about AnswerHub
Headshots
AnswerHub review by <span>Sylwia G.</span>
Sylwia G.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Easy and fast tool to use as a Q&A site

What do you like best?

- Powerful for building the knowledge base based on questions/answers

- A great channel for less official customer support: it enables to provide tips, suggestions or incomplete answers which are sometimes good enough for the customer’s need rather to create a ticket in the support system.

- Spaces, topics, questions and ideas can be clearly organized and managed

- A user contribution is well tracked, reputation is clearly visible

- The reputation gamification is cute.

- The related questions feature is really useful

- Topic list is useful, if people tag questions appropriately. Also useful in finding out the experts in certain areas and questions in that area.

- The team is eager to improve the tool by adding new features.

What do you dislike?

- Unfriendly admin console

- A large range of roles (permissions) for specific actions on the site might be overwhelming at first

Recommendations to others considering the product

If you want to reduce barriers between people, departments and companies and build a knowledge base, built by experts who answer questions- the Answerhub is a perfect solution for you. It is a tool that offers more than just a question and answer model; it allows you to create an interactive Q&A community. The gamification really encourages people to contribute and build own expertise.

What business problems are you solving with the product? What benefits have you realized?

While the Wiki-based forum was a great system for building community, it lacked many features that we required. It quickly became evident that we would need to make significant changes to meet those expectations. Instead of re-working the existing forum, we decided that a new solution should be built from ground up for extensibility and scalability, with all the insights gained from the forum.

So began the AnswerHub era.

It is a tool that offers more than just a question and answer model; it allows you to create an interactive Q&A community. Users earn points and badges for useful participation while providing relevant answers to the community’s questions. At the same time, users build up their own reputation as an expert in a defined area. You can also share your ideas to ensure that good ideas aren't overlooked.

The AnswerHub is another way to share knowledge among employees, partners and customers and is a great solution for reducing barriers between people, departments and companies. While posting questions, answers, comments or ideas, together we create an enormous, well-organized base.

It becomes very quickly a prominent tool in the technical domain. The enormous knowledge base, which is built by experts who answer users` questions about our products.

What Online Community Management solution do you use?

Thanks for letting us know!
AnswerHub review by <span>Jeff B.</span>
Jeff B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Excellent, easy to use application

What do you like best?

Articles are very easy to create ... You can also upload PDF documents ... Content can be separated into "spaces" if desired ... The support is world class

What do you dislike?

There is nothing about AnswerHub that I dislike. They do an amazing job.

Recommendations to others considering the product

Excellent product and world class support from the vendor.

What business problems are you solving with the product? What benefits have you realized?

We use AnswerHub to provide online help to Agents and Associates. The result is a stronger user base.

AnswerHub review by Administrator
Administrator
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

AnswerHub

What do you like best?

Quick deployment and responsive support/service.

What do you dislike?

Not much configuration available through UI without coding/custom solutions.

What business problems are you solving with the product? What benefits have you realized?

Creating a User Community. Engaged users.

Kate avatar
Kate from G2 Crowd

Learning about AnswerHub?

I can help.
* We monitor all AnswerHub reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.