What do you like best?
Highly customizable software solution that should work with almost any business model. Also very responsive/knowledgeable customer service and onboarding support; top-in-class sales and support team. They even worked with us to create the Intacct integration as well. Unfortunately, we are only really using the automated email workflow as that was the most pressing need for us and as you can see below, the rest of the product wasn't up to speed with our needs.
What do you dislike?
The hosted version of this product is fairly slow which makes the email workflow basically useless - workflow is about 4x slower than just using gmail so we haven't been able to use any of the email or event tracking or team management features. Their analytics are mostly useless too as they are not flexible and frankly too ugly to share with anyone except junior staff. Probably lower 5% of all UI/UX that exists in the market today (think 2003 salesforce). Also, they could really use a re-occurring payment feature for our customers' payment portal. However, what can't be figured out intuitively through design is easily handled by their very competent support team.
Recommendations to others considering the product
If you want to go with an established player to help improve collections, Anytime Collect is the solution for you. If you are interested in working with startups who may be more innovative in terms of ease of use and features, there are a few other players out there worth looking into.
What business problems are you solving with the product? What benefits have you realized?
Sending reminder emails to customers is very tedious and manual without software like Anytime Collect. After about 100 invoices a month, you are certainly losing money by not investing in collections management software. We are using the automated emails that include links to invoices with payment portal. Through revamping our collections policies and practices, including using ATC, we cut our DSO in half, with our best DSO only a couple days beyond our average terms.