What do you like best?
Super easy to use. It is primarily used by users with no technical background that feel really empowered by delivering meaningful experiments in our user experience without having to depend on Engineering.
The integration with Segment allows us to power up extremely detailed experiments (i.e. show this message only to users that have done A but not B, whose account has spend more than C and that are using the dashboard in language D).
In the last year they have added a lot of options to simplify the customization and styling of modals, which usually required some coordination client side.
What do you dislike?
Nothing. I like that it is extremely focused on solving just one problem and doing it right, instead of trying to become a Frankenstein product that solves for everything (like other personalization products).
Recommendations to others considering the product
The integration is really easy. I would recommend anyone considering it to just take it for a spin.
What business problems are you solving with the product? What benefits have you realized?
We added Appcues to our mix around 2 years ago. At that point I think we were one of their earliest customers.
We have a multi-app user dashboard, where the vast majority of users are totally self-service and with a wide range of knowledge about both the platform and the industry.
We are also a fast moving team, where at any given time you could have a good number of small and large sized experiments running
Appcues is a really easy way of consistently deploying navigation and conversion experiments without having to block Engineering resources.
We have used Appcues for a wild variety of use cases and it always delivers.