What do you like best?
The easy layout for tenants is the great. Everyone, old and young, has no issues making payments and submitting work orders online!
What do you dislike?
The only thing I'd like to see different would be the system's payables will default to only show bills due as of today or up to 1 week behind. We have to change these dates EVERY time we print checks. It would be nice to show advance dates by default, as we NEVER want to print the check the day it's due.
Recommendations to others considering the product
If you think you dont have enough units to justify the pricing they offer, think again. I tried to go with others for a lower price, but wasted 2 months before going with AppFolio, and I only wish I had done it sooner!
What business problems are you solving with the product? What benefits have you realized?
Increased visibility in the community is a great one! The INCLUDED marketing aspect alone took one property that was staying at 40% occupied when I took over, and went to 100% within less than a month with this software! I am the one stop shop for my department (only person) so I have to handle lease up, inspections, low income qualifications, asset management, etc. This system makes everything SO easy to work remotely. Online marketing, online inquiries, online applications, online lease signings, online payments, and online work orders.