Appirio

(10)
4.3 out of 5 stars

Salesforce Consulting and Implementation Services.

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Appirio Reviews

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Showing 11 Appirio reviews
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Appirio review by Maite T.
Maite T.
Validated Reviewer
Review Source

"World class for Workday cloud support!"

What do you like best?

We had utilized other support partners for our Workday implementations and weren't satisfied with the level of expertise or the end-result in our Workday tenant. When we looked at other provides for implementing our phase 2 and 3 implementations we selected Appirio and were so satisfied that we transitioned with their cloud-support services. In addition we have completed an SOW's for an implementation for a recent France acquisition. We have two designated Workday professionals at our organization so resources are limited. Appirio has truly partnered with us in both urgent cases as well as new configurations. They feel a part of the Rosetta Stone family and take our concerns to heart.

What do you dislike?

They recently started providing some off-shore support and at times we struggle with the lag-time in responses and the time-zone differences when testing in our sandbox tenant. We are currently looking at alternate solutions like sandbox exemptions and other options. Appirio is very receptive to the feedback and is working to address.

Recommendations to others considering the product

I would ask to meet your project team to see if the team's qualifications meet your expectations in advance just as I would any other vendor-relationship.

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Appirio review by John L.
John L.
Validated Reviewer
Review Source

"Appirio helped us jump start our deployment of Salesforce"

What do you like best?

Appirio's US based teams are great. Very knowledgable and working to provide top notch solutions to meet our business needs. Although not necessarily a large Salesforce or Appirio customer, we did receive a level of attention and support that a large customer would receive. The sales staff and analytical staff listened to our needs and requirements including project needs such as cost containment and timing. The project management staff worked closely with us to ensure we were meeting requirements and balancing all other project requirements. They also joining out best practices and solution alternatives to customization requests.

What do you dislike?

While we needed to use off-shore resources to contain costs, it was my least favorite part of using Appirio. They did deliver features as promised and as defined at time of submission. The US team did a very good job of abstracting us away from the off-shore resources, but after we started deeper review of the off-shore developed code, we found some items of concern. This is not a reason to not use their off-shore resources, but should be a warning to monitor the output closely, specifically in terms of maintainability if you desire your company's development team to take ownership as we did.

Recommendations to others considering the product

If you are experienced in Salesforce deployment or development, just make sure you communicate your expectations of coding style during negations. If you are just getting started with Salesforce, work with the Appirio sales staff to find the right project manager to fit your needs and you can communicate well with. Don't be afraid to ask to interview key project members to ensure you are comfortable working with them. After all, they are becoming an extension of your salesforce staff..

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Appirio review by Project Team Member
Project Team Member
Validated Reviewer
Review Source

"helpful and effective"

What do you like best?

They offered cost effective solutions that really minimized cost and delivered right solutions for our team/ They led us to it without compromising the time that it took for us to understand the whole process. That is why I think they are special and a game changer. I recommend them for your customer relationship management needs.

What do you dislike?

There was not anything much that we disliked except for they could have charged us less. But for the results that we got, everything that we spent was worthwhile, They are truly a nice company that helped us meet our needs and delivered effective solutions indeed. I recommend them for your needs too.

Recommendations to others considering the product

I do highly recommend.

Appirio review by Andy D.
Andy D.
Validated Reviewer
Review Source

"We didnt get their best"

What do you like best?

They worked well with our lack of established processes, documentation, and business ownership. Hard working team. Acknowledged and attempted to correct not having assigned anyone with even average salesforce.com (SFDC) knowledge/experience to our 4 month implementation project 3-4 weeks before go live. Project manager had some good project management experience and helped us stay the course as best we could.

What do you dislike?

Lack of SFDC experience/knowledge across the entire team. As an administrator with 3+ years of experience doing smaller implementations and managing multiple small instances I was by far the most knowledgeable person on either Appirio or our side of the project.

They never once asked to see our previous CRM.

The company themselves have some great employees, with high levels of SFDC knowledge, skills, and experience. I was very surprised that there wasnt a better strategy for some of the greener folks (everyone on our team) to access this in some way. Knowledgebase, etc. They seemed to just post questions to a message board and waited for responses most of the time.

Informed us early on in the project that SFDC wouldnt let you have more than 7 roles total. Put us down a path of trying to change our 100+ global roles to fit within this, until I joined the project (about halfway through) and informed the team that this wasnt true.

Recommendations to others considering the product

I wouldn't not recommend them as I have heard of some great work they have done. It just wasnt done for us. Just be very aware of the team you are getting ahead of time. DO NOT expect that you will be getting their A-Team. I would ask for a portfolio for each member of prior experience on Salesforce.com and within the specific role that person will be undertaking on your project. You might even see if they have any referrals that include the folks that will be assigned to work with you.

Appirio review by Partner in Internet
Partner in Internet
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"I have used appirio's timesheet application"

What do you like best?

The way it eases user's experience in filling out the timesheet application is the best. The UI is user friendly and simple.

What do you dislike?

Manager approval process could be improved.

Appirio review by Project Team Member in Computer Software
Project Team Member in Computer Software
Validated Reviewer
Review Source

"Great during the implementation only. Support period was terrible:"

What do you like best?

Marching-ahead guiding the whole team towards the milestone.

What do you dislike?

Support structure and the response wasn't great after the implementation has started...

Recommendations to others considering the product

Support structure needs to be part of the contract with clear terms..

Appirio review by Alan L.
Alan L.
Validated Reviewer
Review Source

"Best cloud focus consultancy on this planet"

What do you like best?

Innovative and highly collaborative env among peers. Best offshore team I ever encountered. Topcoder's crowdsourcing is the icing on the cake.

What do you dislike?

With its growth which also impact some of the founding values.

Appirio review by Project Manager in Financial Services
Project Manager in Financial Services
Validated Reviewer
Review Source

"Best Practice Insight"

What do you like best?

The folks at Appirio are extremely knowledgable and insightful. They take the time to understand your need and provide options on solutions to meet those needs.

What do you dislike?

I have not come across a negative aspect in my interactions

Appirio review by Benjamin D.
Benjamin D.
Validated Reviewer
Review Source

"Appirio is a world-class Salesforce.com, Google and Workday services company."

What do you like best?

We've used Appirio as a Salesforce.com professional services partner for the last year. We've done very large, strategic projects with Appirio and they have delivered on-time and on-budget with high quality work. The people are top notch and they are great to work with.

What do you dislike?

Appirio is a premium partner, so as a result they are not the low-cost salesforce.com services provider, but they are worth the money.

Recommendations to others considering the product

I cannot speak about Appirio on the Workday side, but they are top-notch on the Salesforce.com consulting and implementation side of their business. Since they are growing quickly, make sure they staff projects with trusted resources.

Appirio review by Dan P.
Dan P.
Validated Reviewer
Review Source

"Great consulting firm with broad expertise"

What do you like best?

Appirio has expertise that goes beyond their core competency in cloud computing applications. This uniquely positions them to help when integration to legacy systems is required.

What do you dislike?

Can be pricey, though they delivered on time and on budget.

Recommendations to others considering the product

Due the usual PS firm diligence, and make sure you are comfortable with your Appirio tem.

Appirio review by Project Manager in Consumer Electronics
Project Manager in Consumer Electronics
Validated Reviewer
Review Source

"on time, on budget, on schedule"

What do you like best?

great consulting firm with high quality expertise and professionalism. Pleasure to work with

What do you dislike?

n/a

Recommendations to others considering the product

Great company

Kate from G2 Crowd

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