Appirio

(10)
4.3 out of 5 stars

Salesforce Consulting and Implementation Services.

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Showing 11 Appirio reviews
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Appirio review by <span>Maite T.</span>
Maite T.
Validated Reviewer
Organic
Reviewed On

World class for Workday cloud support!

What do you like best?

We had utilized other support partners for our Workday implementations and weren't satisfied with the level of expertise or the end-result in our Workday tenant. When we looked at other provides for implementing our phase 2 and 3 implementations we selected Appirio and were so satisfied that we transitioned with their cloud-support services. In addition we have completed an SOW's for an implementation for a recent France acquisition. We have two designated Workday professionals at our organization so resources are limited. Appirio has truly partnered with us in both urgent cases as well as new configurations. They feel a part of the Rosetta Stone family and take our concerns to heart.

What do you dislike?

They recently started providing some off-shore support and at times we struggle with the lag-time in responses and the time-zone differences when testing in our sandbox tenant. We are currently looking at alternate solutions like sandbox exemptions and other options. Appirio is very receptive to the feedback and is working to address.

Recommendations to others considering the product

I would ask to meet your project team to see if the team's qualifications meet your expectations in advance just as I would any other vendor-relationship.

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Appirio review by <span>John L.</span>
John L.
Validated Reviewer
Organic
Reviewed On

Appirio helped us jump start our deployment of Salesforce

What do you like best?

Appirio's US based teams are great. Very knowledgable and working to provide top notch solutions to meet our business needs. Although not necessarily a large Salesforce or Appirio customer, we did receive a level of attention and support that a large customer would receive. The sales staff and analytical staff listened to our needs and requirements including project needs such as cost containment and timing. The project management staff worked closely with us to ensure we were meeting requirements and balancing all other project requirements. They also joining out best practices and solution alternatives to customization requests.

What do you dislike?

While we needed to use off-shore resources to contain costs, it was my least favorite part of using Appirio. They did deliver features as promised and as defined at time of submission. The US team did a very good job of abstracting us away from the off-shore resources, but after we started deeper review of the off-shore developed code, we found some items of concern. This is not a reason to not use their off-shore resources, but should be a warning to monitor the output closely, specifically in terms of maintainability if you desire your company's development team to take ownership as we did.

Recommendations to others considering the product

If you are experienced in Salesforce deployment or development, just make sure you communicate your expectations of coding style during negations. If you are just getting started with Salesforce, work with the Appirio sales staff to find the right project manager to fit your needs and you can communicate well with. Don't be afraid to ask to interview key project members to ensure you are comfortable working with them. After all, they are becoming an extension of your salesforce staff..

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Appirio review by Project Team Member
Project Team Member
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

helpful and effective

What do you like best?

They offered cost effective solutions that really minimized cost and delivered right solutions for our team/ They led us to it without compromising the time that it took for us to understand the whole process. That is why I think they are special and a game changer. I recommend them for your customer relationship management needs.

What do you dislike?

There was not anything much that we disliked except for they could have charged us less. But for the results that we got, everything that we spent was worthwhile, They are truly a nice company that helped us meet our needs and delivered effective solutions indeed. I recommend them for your needs too.

Recommendations to others considering the product

I do highly recommend.

Appirio review by <span>Andy D.</span>
Andy D.
Validated Reviewer
Organic
Reviewed On

We didnt get their best

What do you like best?

They worked well with our lack of established processes, documentation, and business ownership. Hard working team. Acknowledged and attempted to correct not having assigned anyone with even average salesforce.com (SFDC) knowledge/experience to our 4 month implementation project 3-4 weeks before go live. Project manager had some good project management experience and helped us stay the course as best we could.

What do you dislike?

Lack of SFDC experience/knowledge across the entire team. As an administrator with 3+ years of experience doing smaller implementations and managing multiple small instances I was by far the most knowledgeable person on either Appirio or our side of the project.

They never once asked to see our previous CRM.

The company themselves have some great employees, with high levels of SFDC knowledge, skills, and experience. I was very surprised that there wasnt a better strategy for some of the greener folks (everyone on our team) to access this in some way. Knowledgebase, etc. They seemed to just post questions to a message board and waited for responses most of the time.

Informed us early on in the project that SFDC wouldnt let you have more than 7 roles total. Put us down a path of trying to change our 100+ global roles to fit within this, until I joined the project (about halfway through) and informed the team that this wasnt true.

Recommendations to others considering the product

I wouldn't not recommend them as I have heard of some great work they have done. It just wasnt done for us. Just be very aware of the team you are getting ahead of time. DO NOT expect that you will be getting their A-Team. I would ask for a portfolio for each member of prior experience on Salesforce.com and within the specific role that person will be undertaking on your project. You might even see if they have any referrals that include the folks that will be assigned to work with you.

Appirio review by Partner in Internet
Partner in Internet
Validated Reviewer
Verified Current User
Organic
Reviewed On
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

I have used appirio's timesheet application

What do you like best?

The way it eases user's experience in filling out the timesheet application is the best. The UI is user friendly and simple.

What do you dislike?

Manager approval process could be improved.

Appirio review by Project Team Member in Computer Software
Project Team Member in Computer Software
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Great during the implementation only. Support period was terrible:

What do you like best?

Marching-ahead guiding the whole team towards the milestone.

What do you dislike?

Support structure and the response wasn't great after the implementation has started...

Recommendations to others considering the product

Support structure needs to be part of the contract with clear terms..

Kate avatar
Kate from G2 Crowd

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