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Applause

Applause

4.3
(33 reviews)
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Applause assembles custom teams of vetted professionals to test any device/OS combination in the world. Our white-glove approach enables leading brands to accelerate their software development and deliver high-quality digital experiences to their customers.

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Showing 34 Applause reviews
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Applause review by Maxime D.
Maxime D.
Validated Reviewer
Verified Current User
Review Source

"Ensure no regression in your company"

What do you like best?

I like the disponibility of each persons in the company always available to answer your questions.

I like the fact that Applause's technical employee understand clearly and fastly what are our needs in terms of contraint and tests. The roadmap fixed is followed, there is no delays and much better people gave you insights to help you getting your product more secure.

What do you dislike?

Applause is well integrated with their own tools, maybe they should work on implementing ability to plug their tools with the one used in the company. Otherwise nothing bad to say about Applause

Recommendations to others considering the product

Don't hesitate to talk about your needs of tests they will find the best way to help you.

What business problems are you solving with the product? What benefits have you realized?

It ensure non regression of our product. Actually they can automated faster and clearer our non regression tests. They also provide tools and uses cases. It's like having more QA in our company without having to hire en form 10 people.

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Applause review by Pedro C.
Pedro C.
Validated Reviewer
Verified Current User
Review Source

"Increasing quality through a great service"

What do you like best?

The ability to run tests on weekends, while my development team is not working and having fresh results by Monday.

The fact that the crowd brings a lot of devices that would takes us a lot of investment to have

The quality of the testers. Applause brings me true tests and valuable insights on my products. The reported bugs are not simple UI glitches. I can really take advantage of the submitted issues

What do you dislike?

The integration with my JIRA is still not there. We would benefit if it would be a bit more robust.

The portal with which we manage issues with Applause is good, but it lakes a a bit of a better UI

What business problems are you solving with the product? What benefits have you realized?

We're testing a bunch of products with Applause. All web based. The benefits I'm having is that we're more confident when launching new products or changes in a product.

We got to the point of having 0 bugs reported when going through Applause first. And that was on our first cycle.

Completely amazing!

What Software Testing solution do you use?

Thanks for letting us know!
Applause review by Remi H.
Remi H.
Validated Reviewer
Review Source

"Useful but needs a better UI."

What do you like best?

Applause is very responsive to our requests, they have been able to set up campaigns on a short notice and have them on multiple countries for our products.

What do you dislike?

Programming a test campaign is cumbersome, the UI of the portal could be improved significantly.

It is not very clear how many resources will be allocated to the testing campaign and they are not always able to cover edge cases such as specific devices/OS versions.

Recommendations to others considering the product

Take time preparing your testing campaigns. Applause is very responsive, but they should be able to provide a better service if you do not work on last minutes request. They do not fully replace a QA department but they can offer you extra manpower when you want to polish your product and need to cover as much devices/OS/behaviors as possible.

What business problems are you solving with the product? What benefits have you realized?

Applause allows us to test our products on a larger panel of devices than what we are able to provide with our current workforce. They have allowed us to do testing campaigns on

Applause review by User
User
Validated Reviewer
Verified Current User
Review Source

"Our partner for inernational qualitative user research"

What do you like best?

Applause allows us to conduct qualitative user research in different markets across the world. Their panel of international users helped us to uncover important insights in our core markets Germany, Italy, UK, Spain and Romania. We especially value the expertise of their seasoned UX professionals, who are always open to discuss and iterate on the research processes.

What do you dislike?

There's not much to dislike. The only thing I can think of is that it would be awesome if they offered moderated user testing in addition to unmoderated. Their delivery times are quite quick and I can't comment much on the pricing. It's definitely worth it for us, but maybe too expensive for smaller companies?

Recommendations to others considering the product

Try it out for yourself!

What business problems are you solving with the product? What benefits have you realized?

As the UX team in my organization we are responsible for uncovering deep user needs and insights across our products. Sadly we're struggling with language barriers in a lot of our markets. This makes it very difficult to conduct user research ourselves. Applause helps us to bridge this gap when we can't simply conduct user research with our users by ourselves.

Applause review by Jonathan H.
Jonathan H.
Validated Reviewer
Verified Current User
Review Source

"Excellent Productivity Tool"

What do you like best?

Applause has streamlined our workflow for releases, by enabling us to reduce our quality assurance testing by around 40%. The most valuable aspect of the service is a clear and precise communication of issues found and direct contact with the project team to help resolve points raised.

What do you dislike?

Nothing to dislike - this has set the standard for our delivery process.

What business problems are you solving with the product? What benefits have you realized?

We're reducing testing time and providing ourselves with more thorough field testing, which is enabled by having a broad demographic of testers in multiple environments. It's also enabled us to have improved insights on user experience before the product has reached the end user.

Applause review by Youssef R.
Youssef R.
Validated Reviewer
Verified Current User
Review Source

"A refreshing encounter"

What do you like best?

The professionalism of the team, the variation of testers and their availability. And the flexibility of the team.

What do you dislike?

Limited filters on the platform which doesn't help when you need to filter by country

What business problems are you solving with the product? What benefits have you realized?

We have a lot of countries to test in a short period, so we need to be able to be everywhere at once.

Moreover thanks to the testers expertise and Applause's they help us anticipate future issues and give us a fresh feedback. Which goes with our user driven experience objective.

Applause review by jim p.
jim p.
Validated Reviewer
Verified Current User
Review Source

"Applasue is a good service at a premium price"

What do you like best?

Testing a mobile or web application can be difficult with all the operating systems types and versions, screen resolutions and other factors that vary between devices. Testing in-house for a small company is challenging and Applause comes to solve this problem.

They offer 'in the wild' testing, so your app is being tested on a variety of devices (and locations if needed) which makes the testing process as close as possible to real world usage.

Applause provides a good coverage of OSs and devices for testing, so it saves you from having to buy many devices for testing your app.

some of the main benefits are:

- You control the tests and can connect with Applause testers at any time.

- You are kept up to date regarding the status of the tests.

- It has a very intuitive user interface.

- If you need multilingual test, they provide testers in many locations that can test in their native language.

- Applause integrates with most of the popular bug tracking systems.

- The testers can attach a screenshot or video clip to the bug report.

- They offer good customer support.

What do you dislike?

Having testers who are not familiar with your app can add time to the testing process and may add test cycles.

Testers' skill leve can vary and so is their ability to dig deeper in the app to find more low level issues, so it takes a more detailed testing plan and test cases prepared by the developer.

Can take some time until you learn to use the service effectively and actually save on testing time.

The Applause service is expensive (but you do save on buying devices for testing).

Recommendations to others considering the product

Plan your testing in details before trying to implement Applause in your QA.

What business problems are you solving with the product? What benefits have you realized?

Small and medium companies can improve their product and reduce the total testing time after finding the right way for them to utilize this testing platfotm.

Applause review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Great Service, custom care. Really good bug reports"

What do you like best?

Good standardized but customizable bugreports.

(at least a screenshot and clear steps to reproduce, but also often videos when needed).

And i have the feeling that applause test-runs rarely miss any bugs.

A wide array of devices for testing is available.

Bug verification is fast, and very solid solid.

What do you dislike?

The bugreporting platform is functional, but definetly could use a more userfriendly redesign.

Sometimes i have the feeling that very similar bugs could be easily bundled into one bug.

Recommendations to others considering the product

Takes some time to get into it, but then is of great value.

What business problems are you solving with the product? What benefits have you realized?

Thanks to applause, we do not need to build a huge base of devices to test our application.

Especially our mobile testing wouldn't be feasible at the same cost if we did it inhouse.

First and foremost, we can guarantee to release only propperly tested increments without building up inhouse Qa structures.

With the standardized test-cases we can see, that new releases don't harm existing functionality (regression testing).

Applause review by David L.
David L.
Validated Reviewer
Verified Current User
Review Source

"Applause is a great addition to our team"

What do you like best?

Applause does a great job finding talented crowdsourced testers that supplement our in-house expertise and give us a breadth of coverage not previously possible.

What do you dislike?

While Applause does do a great job with exploratory testing, it's harder to ensure coverage against specific requirements or test cases.

What business problems are you solving with the product? What benefits have you realized?

Applause has allowed us to keep an extremely lean Dev-to-QA ratio, cover a wide variety of devices and ensure round the clock availability of testing resources

Applause review by Brett R.
Brett R.
Validated Reviewer
Verified Current User
Review Source

"Excellent Resource"

What do you like best?

Applause gives you real-world results with testing on real devices that aren't as pristine as normal QA lab devices. A huge advantage is that you getting feedback from people who would normally be your customers on their devices, including some whacky stuff that would only happen under real world conditions. Better to know now, than after release!

What do you dislike?

The only drawback is sometimes, depending on what testers accept your test cycle, feedback can be inconsistent on quality (although you can run many test cycles and have different users for each one).

Recommendations to others considering the product

If you are skeptical and can work it out, at least do a trial application or two - you will see the benefit!

What business problems are you solving with the product? What benefits have you realized?

Being a relatively small developer but with a huge customer base, Applause allowed us to increase the quality of our app by expanding the number of users and the numbers of devices that were used for QA purposes. We had a ton of users, but with only a few dedicated QA people, we needed to branch out and make sure what we were seeing in the lab (or not seeing in the lab) was what the customers were seeing worldwide.

Applause review by Rob H.
Rob H.
Validated Reviewer
Verified Current User
Review Source

"Great product for those with time poor QA cycles, for fast feedback and much more."

What do you like best?

It is a great product with a range of different types of testing available from functional through to specialist security testing. While we are only just starting our journey with the product it has proved it's worth finding some vital bugs which would have impacted our App's on launch. It is great for quick review cycles at short notice, to supplement our QA teams with additional breadth and coverage. You can go home of a evening and come back the next day to a QA cycle having been run.

We haven't yet used the other products from Applause including their tracking software although we plan to use this in the coming months.

What do you dislike?

Getting consistency and a repeat user base. That is our next step to build a regular team, almost like having our own QA department. There is nothing really to dislike as it is what you make of the service.

Recommendations to others considering the product

Trial the service, do a test and learn and then develop the strategy and how you will use the product. You need some specific goals you are trying to address such as device coverage.

What business problems are you solving with the product? What benefits have you realized?

We are trying to solve having limited time for QA but with the coming together of our products in to a omni-channel experience we have to test more but within the same timescales. Using Applause gives us flexibility to test a greater range of devices, cover more systems and provide in the wild experiences of our App's and website. Just doing the things that customers do but before we go live. The exploratory nature and motivation of the testers, plus the support of the Applause QA leads is now becoming a cornerstone of our Testing Strategy.

Applause review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Not a bad service"

What do you like best?

Targeted areas which can be highlighted for testing. Useful when featuring releasing work into a specific area.

What do you dislike?

Unable to use them for the general release testing. Paid when issues are found so does not generally work when using for regression testing releases to multiple environments.

What business problems are you solving with the product? What benefits have you realized?

Scaling up the test team when required. Able to increase the size of the test team to better benefit the whole team.

Applause review by User
User
Validated Reviewer
Verified Current User
Review Source

"Found some interesting bugs"

What do you like best?

found things we probably would have missed including one major one.

What do you dislike?

too many people testing to break it instead of acting as a normal user for the bounties

What business problems are you solving with the product? What benefits have you realized?

additional test resource of which we were very short on. Applause helped us test on a multitude of devices across a broad spectrum of different user types for which we were understaffed to do ourselves.

Applause review by Daniel K.
Daniel K.
Validated Reviewer
Review Source

"A solution to mobile diversity and fragmentation"

What do you like best?

Launching a mobile app in today's landscape presents a challenging problem: There are so many platforms, devices, and OS permutations that running these comprehensively in-house is an exhaustive and expensive approach. Applause solves this testing problem with their 'In-The-Wild' service; by having a large managed resource of global testers that can effectively simulate real-world testing. It's as close to the real-world happy path as you can get.

What do you dislike?

Though Applause effectively manages their testers, there can be a gap at times between lining up the testers and getting the results you want. It's a fine balance between fresh eyes gleaning new or glossed over bugs but running the risk of being product ignorant vs. returning testers generating more in-depth issues and risking test exhaustion and jaded perspectives. Direction is key to getting the testers to generate the results you want, most importantly maintaining a close relationship with your Applause Project Manager to ensure the test-team is managed appropriately.

What business problems are you solving with the product? What benefits have you realized?

Mobile apps today require fast and frequent updates. Running exhaustive test suites is time consuming and limited to the prescribed tests defined plus the platforms/devices/os on-hand. Opening up and augmenting this classic regression test approach with Applause's 'In-The-Wild' service significantly reduces the risk of the product failing on launch.

Applause review by Kelly S.
Kelly S.
Validated Reviewer
Review Source

"Applause is Great for Scaling QA!"

What do you like best?

The PM was very responsive and helpful when setting up the test cycles and made it very easy to get a test up and running with very little notice. Also, since testers are from around the world and typically do this on a part time basis, it was easy to get overnight and weekend cycles running.

The bug management tool was also easy to use and you could leave messages for testers if you had questions about the bugs they opened.

What do you dislike?

I feel there are some drawbacks to the pay-per-bug compensation structure for testers. Although there were certainly critical bugs that were uncovered, a lot of the bugs seemed extraneous and it was tedious sifting through them all. I feel like I spent a lot of time going through bugs to determine which ones were out of scope or reproducible, even though the test lead had done some of the work for me. Also, when we had subsequent test cycles to re-test a build with fixes in it, tester engagement dropped off pretty quickly.

What business problems are you solving with the product? What benefits have you realized?

We needed to be able to ramp up QA resources on demand and ramp them down when we finished projects. Applause offers a great alternative to staffing in-house, especially when you need to cover a lot of different aspects with your testing.

Applause review by Ian G.
Ian G.
Validated Reviewer
Review Source

"Applause gives me peace of mind"

What do you like best?

I really like how flexible Applause has been. They truly have worked with our company to customize the way they serve us. I truly believe that they want our company to succeed and our experience to be as positive as possible. This kind of customer loyalty has really helped me to feel like they are a part of my QA team.

What do you dislike?

Currently I don't have any issues or items I dislike. At one point I asked them to make me team to test during the night and they did that. Later I realized that it wasn't working well. That I wanted to communicate with the Applause team. So Applause got me a new team that works with me during the day. I'm very happy with their willingness to adapt.

Recommendations to others considering the product

I recommend a mix of exploratory testing and hourly testing buckets.

What business problems are you solving with the product? What benefits have you realized?

We have 25 developers and 2 onsite QA engineers. Without the support of Applause we would not be able to succeed in QA. They solve our issues on a weekly basis by helping us test every tuesday. That frees up the developers to develop instead of helping us test. It also allows us to hone in on the larger issues found rather then to get caught up in the small details. Also, when big changes are sprung upon us the exploratory testing cycles are so valuable.

Applause review by Todd M.
Todd M.
Validated Reviewer
Review Source

"Going to places and testing with devices that we could not!"

What do you like best?

Applause has given us the ability to test our products in Countries where we *hoped* everything would work well with our applications. We had some issues with customers creating accounts in Columbia. We could not replicate the problem in the U.S. Within a matter of days, Applause was able to put a team together there that found the root cause of the issue and we were soon able to drive to a resolution.

What do you dislike?

Occasionally, the testers are not up to par. This is exception, not the standard.

Recommendations to others considering the product

Applause has been tremendously impactful on helping us to deliver high quality applications. Having access to over 100,000 professional testers in the markets that you choose is a huge benefit in ensuring quality releases.

What business problems are you solving with the product? What benefits have you realized?

Enhancing our test coverage by leveraging the services that Applause offers, gives our company a much more secure feeling about the overall quality of our applications.

Applause review by Anne-Marie D.
Anne-Marie D.
Validated Reviewer
Verified Current User
Review Source

"We wouldn't release an App without testing with Applause "

What do you like best?

Their flexibility - and the manner in which they ensure each test cycle is productive and successful.

They react to, and resolve any issues with efficiency and speed.

What do you dislike?

If I had to puck something i would say their platform it's a bit clunky.

Recommendations to others considering the product

Think of Applause as an extension of your inhouse test team - work closely with your project managers and Test Team leaders and listen to their advice and guidance. Communicate your expectations for each test cycle in advance - they will work with you on achieving the results you want.

What business problems are you solving with the product? What benefits have you realized?

Multi device test coverage and in the wild testing. Applause testers have found issues we wouldn't/couldn't have found.

Applause review by Elizabeth L.
Elizabeth L.
Validated Reviewer
Verified Current User
Review Source

"Applause Rocks!"

What do you like best?

Applause has an amazing team supporting our testing efforts. The PM, TL and staff have been wonderful and supportive every single one of our cycles.

The platform has dramatically improved and become a clear place for testing to happen.

What do you dislike?

My major complaints were around the dashboard interface - but those recently have improved.

Recommendations to others considering the product

In the wild testing can be very useful when testers understand intended use - so tell the story of the app use for better feedback.

What business problems are you solving with the product? What benefits have you realized?

Time spent testing. Our most limited resource as a startup is time. Our team can work on fixing problems as opposed to finding them.

Applause review by Christian V.
Christian V.
Validated Reviewer
Verified Current User
Review Source

"Great Approach for designing Apps with an textual DSL."

What do you like best?

Very great DSL for modeling Apps without further knolage on Coding Apps. Could be used to separe Coding Apps in a developer team and Buisiness Users.

What do you dislike?

Applause is like a proof-of-concept. It is not a full app. For production use, you need to implement most features of the DSL on your own.

Recommendations to others considering the product

You should not see Apllause as an ready product.

What business problems are you solving with the product? What benefits have you realized?

Trying to implement a DSL for Business Users, so they could code their Apps.

Applause review by amandine V.
amandine V.
Validated Reviewer
Review Source

"Très bonne collobaration"

What do you like best?

rapidité

efficacité

retours constructifs

chef de projet dédié et à l'écoute

What do you dislike?

Je n'ai pas de point négatif à remonter, la collaboration s'est parfaitement bien déroulée

What business problems are you solving with the product? What benefits have you realized?

Gain de temps dans la recette, nous permettant de se consacrer à d'autres projets

Applause review by Administrator in Design
Administrator in Design
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"How I personally feel about Applause"

What do you like best?

The efficiency and responsiveness is really impressive. Every person working at Applause is very nice and mannerable. Sales personel is not too pushy and only recommends things or products that we can actually use at my company.

What do you dislike?

Notthing at all. I can't think of a time when Applause ever let us down. They all come through and diliver

Recommendations to others considering the product

N/A

What business problems are you solving with the product? What benefits have you realized?

Testing across many different platforms/environments that really helps us when we need to do some course testing during regression testing

Applause review by Arsène H.
Arsène H.
Validated Reviewer
Review Source

"Applause x Frichti"

What do you like best?

I like the qualify of their bug reports. We can easily debug and find the differents problems.

What do you dislike?

Take some time to discuss with them when we have no QA

What business problems are you solving with the product? What benefits have you realized?

Testing android device easily.

Release very stable

Applause review by Ronny R.
Ronny R.
Validated Reviewer
Review Source

"Great Service !"

What do you like best?

I like that Applause can help me test my apps using multiple devices and increase the quality of my apps, usually it saves me a lot of time and money, the results are really great, you can choose the people and select exactly on what devices you would like to run your tests.

What do you dislike?

Sometimes the UI little slow but the team are working hard to improve that.

Recommendations to others considering the product

Sure, Give it a try.

What business problems are you solving with the product? What benefits have you realized?

Quality Assurance. We have a team of Android\IOS developers and basically not so many QA's and using the site we are able to run our tests, receive and fix bugs and much more even with no QA people.

Applause review by Ilgam A.
Ilgam A.
Validated Reviewer
Review Source

"Great experience to work with manual and automation teams"

What do you like best?

Flexibility, dedicated manager, resources around the globe.

What do you dislike?

There is definitely something to improve but overall process is good and stable.

What business problems are you solving with the product? What benefits have you realized?

We set up full automation framework with Applause from scratch.

Applause review by David H.
David H.
Validated Reviewer
Verified Current User
Review Source

"Applause is amazing!"

What do you like best?

Applause is an amazing service and there is no question that they will help any company to make their products better.

What do you dislike?

Everything is great! The only small issue is the way videos that are submitted/viewed should be handled littler better.

Recommendations to others considering the product

They are a great service if you are looking for crowd sourced QA.

What business problems are you solving with the product? What benefits have you realized?

We are solving the QA part of the business which made it better!

Applause review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Applause is great"

What do you like best?

Applause has helped us track down specific issues as well as ensure compatibility over a wide range of phones.

What do you dislike?

Sometimes the results take time to sort through. The PC dashboard could be a little more streamlined.

Recommendations to others considering the product

Spend time deciding what you want the focus of each cycle to be.

What business problems are you solving with the product? What benefits have you realized?

As I said in the first box, Applause has helped us with out Mobile app to ensure that it works as expected, and will work on a number of devices. Applause has also gone above and beyond by helping us Analyze our reviews.

Applause review by User in Consumer Electronics
User in Consumer Electronics
Validated Reviewer
Review Source

"Excellent service and communication"

What do you like best?

Excellent communication and willingness to meet our expectations for a fast turnaround.

What do you dislike?

I can't think of anything other than the fish sandwiches.

What business problems are you solving with the product? What benefits have you realized?

We are trying to reduce the amount of time it takes to release features and bug fixes. In my experience, applause provides a good way to run through regressions and identify blind spots in a quick 24 hour period.

Applause review by Bradley S.
Bradley S.
Validated Reviewer
Review Source

"Strengthens an important aspect of the development process"

What do you like best?

I enjoy the diverse group of testers that are able to see my application. Since the tester community is so large, if you are looking for specific use cases you will be most likely to find what you are looking for within the community.

What do you dislike?

Integration with JIRA does not work if you are using single sign on.

What business problems are you solving with the product? What benefits have you realized?

Solve the problem of trying to stay bootstrapped while needing a high quality QA process

Applause review by Alberto C.
Alberto C.
Validated Reviewer
Review Source

"I am satisfied with Applause"

What do you like best?

A better and different workflow, it has a great coverage of the product, it helps you with initial bug triage.

What do you dislike?

I think the service is quite expensive to start with.

What business problems are you solving with the product? What benefits have you realized?

We use Applause in the quality engineering department for functional in-the-wild testing and localization testing.

Applause review by Administrator in Computer Games
Administrator in Computer Games
Validated Reviewer
Review Source

"Great product, would use if we had a smaller team and needed the extra bandwidth"

What do you like best?

Ease of use and the ability to find multiple issues faster. Everyone works differently so it's nice to find people from all over the world that find different bugs and issues that we would normally not look for.

What do you dislike?

Some times the users are out to receive as much cash as possible so they report items that aren't bugs and then vehemently fight you to approve their issue. This is somewhat rare.

Recommendations to others considering the product

great product if you need a lot of bug testing and fast.

What business problems are you solving with the product? What benefits have you realized?

Quality Assurance work. This has helped use find more issues than we could find in house in a shorter time frame.

Applause review by User
User
Validated Reviewer
Review Source

"Accessibility Testing is Applause Strength"

What do you like best?

Accessibility testing is a tedious process. Applause has accessibility experts who can reliably test our applications.

What do you dislike?

Is there automated way for accessibility testing for screen readers? maybe in the future, there should be some grammar checking by computers of some sort?

What business problems are you solving with the product? What benefits have you realized?

Accessibility Testing

Applause review by Agency in Computer Software
Agency in Computer Software
Validated Reviewer
Review Source

"Manual Testing across the Globe"

What do you like best?

The variety of testing approaches.

Recently, they added automated functional testing feature.

What do you dislike?

Sometimes slow with starting the cycle;

Not flexible with some new environments such as Windows 10 + Edge.

Recommendations to others considering the product

Good for regression testing and finding the new bugs.

What business problems are you solving with the product? What benefits have you realized?

Testing SaaS application on multiple environments and the websites.

Applause review by Consultant in Non-Profit Organization Management
Consultant in Non-Profit Organization Management
Validated Reviewer
Review Source

"Completely satisfied"

What do you like best?

Excellent communication, helpful staff, thorough testing, and an easy-to-use customer portal make working with Applause a no-brainer. Highly recommended.

What do you dislike?

Nothing I dislike about working with Applause!

What business problems are you solving with the product? What benefits have you realized?

Applause helped ensure full device coverage and end-to-end user acceptance testing.

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Applause
4.3
(33 reviews)