Applause

(18)
4.3 out of 5 stars

Applause equips you with the app quality tools & services you need to launch web, mobile & wearable apps, as well as Applause Analytics which arms you with the information you need from your users to know what they love, what they hate and what they want to see next.

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Applause review by <span>jim p.</span>
jim p.
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Applasue is a good service at a premium price

What do you like best?

Testing a mobile or web application can be difficult with all the operating systems types and versions, screen resolutions and other factors that vary between devices. Testing in-house for a small company is challenging and Applause comes to solve this problem.

They offer 'in the wild' testing, so your app is being tested on a variety of devices (and locations if needed) which makes the testing process as close as possible to real world usage.

Applause provides a good coverage of OSs and devices for testing, so it saves you from having to buy many devices for testing your app.

some of the main benefits are:

- You control the tests and can connect with Applause testers at any time.

- You are kept up to date regarding the status of the tests.

- It has a very intuitive user interface.

- If you need multilingual test, they provide testers in many locations that can test in their native language.

- Applause integrates with most of the popular bug tracking systems.

- The testers can attach a screenshot or video clip to the bug report.

- They offer good customer support.

What do you dislike?

Having testers who are not familiar with your app can add time to the testing process and may add test cycles.

Testers' skill leve can vary and so is their ability to dig deeper in the app to find more low level issues, so it takes a more detailed testing plan and test cases prepared by the developer.

Can take some time until you learn to use the service effectively and actually save on testing time.

The Applause service is expensive (but you do save on buying devices for testing).

Recommendations to others considering the product

Plan your testing in details before trying to implement Applause in your QA.

What business problems are you solving with the product? What benefits have you realized?

Small and medium companies can improve their product and reduce the total testing time after finding the right way for them to utilize this testing platfotm.

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Applause review by <span>Brett R.</span>
Brett R.
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Excellent Resource

What do you like best?

Applause gives you real-world results with testing on real devices that aren't as pristine as normal QA lab devices. A huge advantage is that you getting feedback from people who would normally be your customers on their devices, including some whacky stuff that would only happen under real world conditions. Better to know now, than after release!

What do you dislike?

The only drawback is sometimes, depending on what testers accept your test cycle, feedback can be inconsistent on quality (although you can run many test cycles and have different users for each one).

Recommendations to others considering the product

If you are skeptical and can work it out, at least do a trial application or two - you will see the benefit!

What business problems are you solving with the product? What benefits have you realized?

Being a relatively small developer but with a huge customer base, Applause allowed us to increase the quality of our app by expanding the number of users and the numbers of devices that were used for QA purposes. We had a ton of users, but with only a few dedicated QA people, we needed to branch out and make sure what we were seeing in the lab (or not seeing in the lab) was what the customers were seeing worldwide.

What Software Testing solution do you use?

Thanks for letting us know!
Applause review by <span>Rob H.</span>
Rob H.
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Great product for those with time poor QA cycles, for fast feedback and much more.

What do you like best?

It is a great product with a range of different types of testing available from functional through to specialist security testing. While we are only just starting our journey with the product it has proved it's worth finding some vital bugs which would have impacted our App's on launch. It is great for quick review cycles at short notice, to supplement our QA teams with additional breadth and coverage. You can go home of a evening and come back the next day to a QA cycle having been run.

We haven't yet used the other products from Applause including their tracking software although we plan to use this in the coming months.

What do you dislike?

Getting consistency and a repeat user base. That is our next step to build a regular team, almost like having our own QA department. There is nothing really to dislike as it is what you make of the service.

Recommendations to others considering the product

Trial the service, do a test and learn and then develop the strategy and how you will use the product. You need some specific goals you are trying to address such as device coverage.

What business problems are you solving with the product? What benefits have you realized?

We are trying to solve having limited time for QA but with the coming together of our products in to a omni-channel experience we have to test more but within the same timescales. Using Applause gives us flexibility to test a greater range of devices, cover more systems and provide in the wild experiences of our App's and website. Just doing the things that customers do but before we go live. The exploratory nature and motivation of the testers, plus the support of the Applause QA leads is now becoming a cornerstone of our Testing Strategy.

Applause review by <span>Daniel K.</span>
Daniel K.
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A solution to mobile diversity and fragmentation

What do you like best?

Launching a mobile app in today's landscape presents a challenging problem: There are so many platforms, devices, and OS permutations that running these comprehensively in-house is an exhaustive and expensive approach. Applause solves this testing problem with their 'In-The-Wild' service; by having a large managed resource of global testers that can effectively simulate real-world testing. It's as close to the real-world happy path as you can get.

What do you dislike?

Though Applause effectively manages their testers, there can be a gap at times between lining up the testers and getting the results you want. It's a fine balance between fresh eyes gleaning new or glossed over bugs but running the risk of being product ignorant vs. returning testers generating more in-depth issues and risking test exhaustion and jaded perspectives. Direction is key to getting the testers to generate the results you want, most importantly maintaining a close relationship with your Applause Project Manager to ensure the test-team is managed appropriately.

What business problems are you solving with the product? What benefits have you realized?

Mobile apps today require fast and frequent updates. Running exhaustive test suites is time consuming and limited to the prescribed tests defined plus the platforms/devices/os on-hand. Opening up and augmenting this classic regression test approach with Applause's 'In-The-Wild' service significantly reduces the risk of the product failing on launch.

Applause review by <span>Kelly S.</span>
Kelly S.
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Applause is Great for Scaling QA!

What do you like best?

The PM was very responsive and helpful when setting up the test cycles and made it very easy to get a test up and running with very little notice. Also, since testers are from around the world and typically do this on a part time basis, it was easy to get overnight and weekend cycles running.

The bug management tool was also easy to use and you could leave messages for testers if you had questions about the bugs they opened.

What do you dislike?

I feel there are some drawbacks to the pay-per-bug compensation structure for testers. Although there were certainly critical bugs that were uncovered, a lot of the bugs seemed extraneous and it was tedious sifting through them all. I feel like I spent a lot of time going through bugs to determine which ones were out of scope or reproducible, even though the test lead had done some of the work for me. Also, when we had subsequent test cycles to re-test a build with fixes in it, tester engagement dropped off pretty quickly.

What business problems are you solving with the product? What benefits have you realized?

We needed to be able to ramp up QA resources on demand and ramp them down when we finished projects. Applause offers a great alternative to staffing in-house, especially when you need to cover a lot of different aspects with your testing.

Applause review by <span>Ian G.</span>
Ian G.
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Applause gives me peace of mind

What do you like best?

I really like how flexible Applause has been. They truly have worked with our company to customize the way they serve us. I truly believe that they want our company to succeed and our experience to be as positive as possible. This kind of customer loyalty has really helped me to feel like they are a part of my QA team.

What do you dislike?

Currently I don't have any issues or items I dislike. At one point I asked them to make me team to test during the night and they did that. Later I realized that it wasn't working well. That I wanted to communicate with the Applause team. So Applause got me a new team that works with me during the day. I'm very happy with their willingness to adapt.

Recommendations to others considering the product

I recommend a mix of exploratory testing and hourly testing buckets.

What business problems are you solving with the product? What benefits have you realized?

We have 25 developers and 2 onsite QA engineers. Without the support of Applause we would not be able to succeed in QA. They solve our issues on a weekly basis by helping us test every tuesday. That frees up the developers to develop instead of helping us test. It also allows us to hone in on the larger issues found rather then to get caught up in the small details. Also, when big changes are sprung upon us the exploratory testing cycles are so valuable.

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