Applause

Applause

4.3
(22)

Applause equips you with the app quality tools & services you need to launch web, mobile & wearable apps, as well as Applause Analytics which arms you with the information you need from your users to know what they love, what they hate and what they want to see next.

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Showing 22 Applause reviews
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Applause review by jim p.
jim p.
Validated Reviewer
Verified Current User
Review Source

"Applasue is a good service at a premium price"

What do you like best?

Testing a mobile or web application can be difficult with all the operating systems types and versions, screen resolutions and other factors that vary between devices. Testing in-house for a small company is challenging and Applause comes to solve this problem.

They offer 'in the wild' testing, so your app is being tested on a variety of devices (and locations if needed) which makes the testing process as close as possible to real world usage.

Applause provides a good coverage of OSs and devices for testing, so it saves you from having to buy many devices for testing your app.

some of the main benefits are:

- You control the tests and can connect with Applause testers at any time.

- You are kept up to date regarding the status of the tests.

- It has a very intuitive user interface.

- If you need multilingual test, they provide testers in many locations that can test in their native language.

- Applause integrates with most of the popular bug tracking systems.

- The testers can attach a screenshot or video clip to the bug report.

- They offer good customer support.

What do you dislike?

Having testers who are not familiar with your app can add time to the testing process and may add test cycles.

Testers' skill leve can vary and so is their ability to dig deeper in the app to find more low level issues, so it takes a more detailed testing plan and test cases prepared by the developer.

Can take some time until you learn to use the service effectively and actually save on testing time.

The Applause service is expensive (but you do save on buying devices for testing).

Recommendations to others considering the product

Plan your testing in details before trying to implement Applause in your QA.

What business problems are you solving with the product? What benefits have you realized?

Small and medium companies can improve their product and reduce the total testing time after finding the right way for them to utilize this testing platfotm.

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Applause review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Great Service, custom care. Really good bug reports"

What do you like best?

Good standardized but customizable bugreports.

(at least a screenshot and clear steps to reproduce, but also often videos when needed).

And i have the feeling that applause test-runs rarely miss any bugs.

A wide array of devices for testing is available.

Bug verification is fast, and very solid solid.

What do you dislike?

The bugreporting platform is functional, but definetly could use a more userfriendly redesign.

Sometimes i have the feeling that very similar bugs could be easily bundled into one bug.

Recommendations to others considering the product

Takes some time to get into it, but then is of great value.

What business problems are you solving with the product? What benefits have you realized?

Thanks to applause, we do not need to build a huge base of devices to test our application.

Especially our mobile testing wouldn't be feasible at the same cost if we did it inhouse.

First and foremost, we can guarantee to release only propperly tested increments without building up inhouse Qa structures.

With the standardized test-cases we can see, that new releases don't harm existing functionality (regression testing).

What Software Testing solution do you use?

Thanks for letting us know!
Applause review by David L.
David L.
Validated Reviewer
Verified Current User
Review Source

"Applause is a great addition to our team"

What do you like best?

Applause does a great job finding talented crowdsourced testers that supplement our in-house expertise and give us a breadth of coverage not previously possible.

What do you dislike?

While Applause does do a great job with exploratory testing, it's harder to ensure coverage against specific requirements or test cases.

What business problems are you solving with the product? What benefits have you realized?

Applause has allowed us to keep an extremely lean Dev-to-QA ratio, cover a wide variety of devices and ensure round the clock availability of testing resources

Applause review by Brett R.
Brett R.
Validated Reviewer
Verified Current User
Review Source

"Excellent Resource"

What do you like best?

Applause gives you real-world results with testing on real devices that aren't as pristine as normal QA lab devices. A huge advantage is that you getting feedback from people who would normally be your customers on their devices, including some whacky stuff that would only happen under real world conditions. Better to know now, than after release!

What do you dislike?

The only drawback is sometimes, depending on what testers accept your test cycle, feedback can be inconsistent on quality (although you can run many test cycles and have different users for each one).

Recommendations to others considering the product

If you are skeptical and can work it out, at least do a trial application or two - you will see the benefit!

What business problems are you solving with the product? What benefits have you realized?

Being a relatively small developer but with a huge customer base, Applause allowed us to increase the quality of our app by expanding the number of users and the numbers of devices that were used for QA purposes. We had a ton of users, but with only a few dedicated QA people, we needed to branch out and make sure what we were seeing in the lab (or not seeing in the lab) was what the customers were seeing worldwide.

Applause review by Rob H.
Rob H.
Validated Reviewer
Verified Current User
Review Source

"Great product for those with time poor QA cycles, for fast feedback and much more."

What do you like best?

It is a great product with a range of different types of testing available from functional through to specialist security testing. While we are only just starting our journey with the product it has proved it's worth finding some vital bugs which would have impacted our App's on launch. It is great for quick review cycles at short notice, to supplement our QA teams with additional breadth and coverage. You can go home of a evening and come back the next day to a QA cycle having been run.

We haven't yet used the other products from Applause including their tracking software although we plan to use this in the coming months.

What do you dislike?

Getting consistency and a repeat user base. That is our next step to build a regular team, almost like having our own QA department. There is nothing really to dislike as it is what you make of the service.

Recommendations to others considering the product

Trial the service, do a test and learn and then develop the strategy and how you will use the product. You need some specific goals you are trying to address such as device coverage.

What business problems are you solving with the product? What benefits have you realized?

We are trying to solve having limited time for QA but with the coming together of our products in to a omni-channel experience we have to test more but within the same timescales. Using Applause gives us flexibility to test a greater range of devices, cover more systems and provide in the wild experiences of our App's and website. Just doing the things that customers do but before we go live. The exploratory nature and motivation of the testers, plus the support of the Applause QA leads is now becoming a cornerstone of our Testing Strategy.

Applause review by Daniel K.
Daniel K.
Validated Reviewer
Review Source

"A solution to mobile diversity and fragmentation"

What do you like best?

Launching a mobile app in today's landscape presents a challenging problem: There are so many platforms, devices, and OS permutations that running these comprehensively in-house is an exhaustive and expensive approach. Applause solves this testing problem with their 'In-The-Wild' service; by having a large managed resource of global testers that can effectively simulate real-world testing. It's as close to the real-world happy path as you can get.

What do you dislike?

Though Applause effectively manages their testers, there can be a gap at times between lining up the testers and getting the results you want. It's a fine balance between fresh eyes gleaning new or glossed over bugs but running the risk of being product ignorant vs. returning testers generating more in-depth issues and risking test exhaustion and jaded perspectives. Direction is key to getting the testers to generate the results you want, most importantly maintaining a close relationship with your Applause Project Manager to ensure the test-team is managed appropriately.

What business problems are you solving with the product? What benefits have you realized?

Mobile apps today require fast and frequent updates. Running exhaustive test suites is time consuming and limited to the prescribed tests defined plus the platforms/devices/os on-hand. Opening up and augmenting this classic regression test approach with Applause's 'In-The-Wild' service significantly reduces the risk of the product failing on launch.

Applause review by Kelly S.
Kelly S.
Validated Reviewer
Review Source

"Applause is Great for Scaling QA!"

What do you like best?

The PM was very responsive and helpful when setting up the test cycles and made it very easy to get a test up and running with very little notice. Also, since testers are from around the world and typically do this on a part time basis, it was easy to get overnight and weekend cycles running.

The bug management tool was also easy to use and you could leave messages for testers if you had questions about the bugs they opened.

What do you dislike?

I feel there are some drawbacks to the pay-per-bug compensation structure for testers. Although there were certainly critical bugs that were uncovered, a lot of the bugs seemed extraneous and it was tedious sifting through them all. I feel like I spent a lot of time going through bugs to determine which ones were out of scope or reproducible, even though the test lead had done some of the work for me. Also, when we had subsequent test cycles to re-test a build with fixes in it, tester engagement dropped off pretty quickly.

What business problems are you solving with the product? What benefits have you realized?

We needed to be able to ramp up QA resources on demand and ramp them down when we finished projects. Applause offers a great alternative to staffing in-house, especially when you need to cover a lot of different aspects with your testing.

Applause review by Ian G.
Ian G.
Validated Reviewer
Review Source

"Applause gives me peace of mind"

What do you like best?

I really like how flexible Applause has been. They truly have worked with our company to customize the way they serve us. I truly believe that they want our company to succeed and our experience to be as positive as possible. This kind of customer loyalty has really helped me to feel like they are a part of my QA team.

What do you dislike?

Currently I don't have any issues or items I dislike. At one point I asked them to make me team to test during the night and they did that. Later I realized that it wasn't working well. That I wanted to communicate with the Applause team. So Applause got me a new team that works with me during the day. I'm very happy with their willingness to adapt.

Recommendations to others considering the product

I recommend a mix of exploratory testing and hourly testing buckets.

What business problems are you solving with the product? What benefits have you realized?

We have 25 developers and 2 onsite QA engineers. Without the support of Applause we would not be able to succeed in QA. They solve our issues on a weekly basis by helping us test every tuesday. That frees up the developers to develop instead of helping us test. It also allows us to hone in on the larger issues found rather then to get caught up in the small details. Also, when big changes are sprung upon us the exploratory testing cycles are so valuable.

Applause review by Todd M.
Todd M.
Validated Reviewer
Review Source

"Going to places and testing with devices that we could not!"

What do you like best?

Applause has given us the ability to test our products in Countries where we *hoped* everything would work well with our applications. We had some issues with customers creating accounts in Columbia. We could not replicate the problem in the U.S. Within a matter of days, Applause was able to put a team together there that found the root cause of the issue and we were soon able to drive to a resolution.

What do you dislike?

Occasionally, the testers are not up to par. This is exception, not the standard.

Recommendations to others considering the product

Applause has been tremendously impactful on helping us to deliver high quality applications. Having access to over 100,000 professional testers in the markets that you choose is a huge benefit in ensuring quality releases.

What business problems are you solving with the product? What benefits have you realized?

Enhancing our test coverage by leveraging the services that Applause offers, gives our company a much more secure feeling about the overall quality of our applications.

Applause review by Anne-Marie D.
Anne-Marie D.
Validated Reviewer
Verified Current User
Review Source

"We wouldn't release an App without testing with Applause "

What do you like best?

Their flexibility - and the manner in which they ensure each test cycle is productive and successful.

They react to, and resolve any issues with efficiency and speed.

What do you dislike?

If I had to puck something i would say their platform it's a bit clunky.

Recommendations to others considering the product

Think of Applause as an extension of your inhouse test team - work closely with your project managers and Test Team leaders and listen to their advice and guidance. Communicate your expectations for each test cycle in advance - they will work with you on achieving the results you want.

What business problems are you solving with the product? What benefits have you realized?

Multi device test coverage and in the wild testing. Applause testers have found issues we wouldn't/couldn't have found.

Applause review by Elizabeth L.
Elizabeth L.
Validated Reviewer
Verified Current User
Review Source

"Applause Rocks!"

What do you like best?

Applause has an amazing team supporting our testing efforts. The PM, TL and staff have been wonderful and supportive every single one of our cycles.

The platform has dramatically improved and become a clear place for testing to happen.

What do you dislike?

My major complaints were around the dashboard interface - but those recently have improved.

Recommendations to others considering the product

In the wild testing can be very useful when testers understand intended use - so tell the story of the app use for better feedback.

What business problems are you solving with the product? What benefits have you realized?

Time spent testing. Our most limited resource as a startup is time. Our team can work on fixing problems as opposed to finding them.

Applause review by Christian V.
Christian V.
Validated Reviewer
Verified Current User
Review Source

"Great Approach for designing Apps with an textual DSL."

What do you like best?

Very great DSL for modeling Apps without further knolage on Coding Apps. Could be used to separe Coding Apps in a developer team and Buisiness Users.

What do you dislike?

Applause is like a proof-of-concept. It is not a full app. For production use, you need to implement most features of the DSL on your own.

Recommendations to others considering the product

You should not see Apllause as an ready product.

What business problems are you solving with the product? What benefits have you realized?

Trying to implement a DSL for Business Users, so they could code their Apps.

Applause review by Administrator in Design
Administrator in Design
Validated Reviewer
Review Source

"How I personally feel about Applause"

What do you like best?

The efficiency and responsiveness is really impressive. Every person working at Applause is very nice and mannerable. Sales personel is not too pushy and only recommends things or products that we can actually use at my company.

What do you dislike?

Notthing at all. I can't think of a time when Applause ever let us down. They all come through and diliver

Recommendations to others considering the product

N/A

What business problems are you solving with the product? What benefits have you realized?

Testing across many different platforms/environments that really helps us when we need to do some course testing during regression testing

Applause review by Ronny R.
Ronny R.
Validated Reviewer
Review Source

"Great Service !"

What do you like best?

I like that Applause can help me test my apps using multiple devices and increase the quality of my apps, usually it saves me a lot of time and money, the results are really great, you can choose the people and select exactly on what devices you would like to run your tests.

What do you dislike?

Sometimes the UI little slow but the team are working hard to improve that.

Recommendations to others considering the product

Sure, Give it a try.

What business problems are you solving with the product? What benefits have you realized?

Quality Assurance. We have a team of Android\IOS developers and basically not so many QA's and using the site we are able to run our tests, receive and fix bugs and much more even with no QA people.

Applause review by David H.
David H.
Validated Reviewer
Verified Current User
Review Source

"Applause is amazing!"

What do you like best?

Applause is an amazing service and there is no question that they will help any company to make their products better.

What do you dislike?

Everything is great! The only small issue is the way videos that are submitted/viewed should be handled littler better.

Recommendations to others considering the product

They are a great service if you are looking for crowd sourced QA.

What business problems are you solving with the product? What benefits have you realized?

We are solving the QA part of the business which made it better!

Applause review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Applause is great"

What do you like best?

Applause has helped us track down specific issues as well as ensure compatibility over a wide range of phones.

What do you dislike?

Sometimes the results take time to sort through. The PC dashboard could be a little more streamlined.

Recommendations to others considering the product

Spend time deciding what you want the focus of each cycle to be.

What business problems are you solving with the product? What benefits have you realized?

As I said in the first box, Applause has helped us with out Mobile app to ensure that it works as expected, and will work on a number of devices. Applause has also gone above and beyond by helping us Analyze our reviews.

Applause review by Bradley S.
Bradley S.
Validated Reviewer
Review Source

"Strengthens an important aspect of the development process"

What do you like best?

I enjoy the diverse group of testers that are able to see my application. Since the tester community is so large, if you are looking for specific use cases you will be most likely to find what you are looking for within the community.

What do you dislike?

Integration with JIRA does not work if you are using single sign on.

What business problems are you solving with the product? What benefits have you realized?

Solve the problem of trying to stay bootstrapped while needing a high quality QA process

Applause review by Alberto C.
Alberto C.
Validated Reviewer
Review Source

"I am satisfied with Applause"

What do you like best?

A better and different workflow, it has a great coverage of the product, it helps you with initial bug triage.

What do you dislike?

I think the service is quite expensive to start with.

What business problems are you solving with the product? What benefits have you realized?

We use Applause in the quality engineering department for functional in-the-wild testing and localization testing.

Applause review by Administrator in Computer Games
Administrator in Computer Games
Validated Reviewer
Review Source

"Great product, would use if we had a smaller team and needed the extra bandwidth"

What do you like best?

Ease of use and the ability to find multiple issues faster. Everyone works differently so it's nice to find people from all over the world that find different bugs and issues that we would normally not look for.

What do you dislike?

Some times the users are out to receive as much cash as possible so they report items that aren't bugs and then vehemently fight you to approve their issue. This is somewhat rare.

Recommendations to others considering the product

great product if you need a lot of bug testing and fast.

What business problems are you solving with the product? What benefits have you realized?

Quality Assurance work. This has helped use find more issues than we could find in house in a shorter time frame.

Applause review by User
User
Validated Reviewer
Review Source

"Accessibility Testing is Applause Strength"

What do you like best?

Accessibility testing is a tedious process. Applause has accessibility experts who can reliably test our applications.

What do you dislike?

Is there automated way for accessibility testing for screen readers? maybe in the future, there should be some grammar checking by computers of some sort?

What business problems are you solving with the product? What benefits have you realized?

Accessibility Testing

Applause review by Agency in Computer Software
Agency in Computer Software
Validated Reviewer
Review Source

"Manual Testing across the Globe"

What do you like best?

The variety of testing approaches.

Recently, they added automated functional testing feature.

What do you dislike?

Sometimes slow with starting the cycle;

Not flexible with some new environments such as Windows 10 + Edge.

Recommendations to others considering the product

Good for regression testing and finding the new bugs.

What business problems are you solving with the product? What benefits have you realized?

Testing SaaS application on multiple environments and the websites.

Applause review by Consultant in Non-Profit Organization Management
Consultant in Non-Profit Organization Management
Validated Reviewer
Review Source

"Completely satisfied"

What do you like best?

Excellent communication, helpful staff, thorough testing, and an easy-to-use customer portal make working with Applause a no-brainer. Highly recommended.

What do you dislike?

Nothing I dislike about working with Applause!

What business problems are you solving with the product? What benefits have you realized?

Applause helped ensure full device coverage and end-to-end user acceptance testing.

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