What do you like best?
The AP folks are accessible and flexible, and there are a lot of appointment options. I have to set up individual and multi-client appointments, create different schedules for different staff members, and change session lengths on alternate weeks. I'm able to do all of this. The system has been online and easy to access consistently for our clients--only very occasional outage "blips," and AP staff are prompt with resolutions. Their support staff is also polite, flexible, efficient, and prompt.
What do you dislike?
The one area that could improve is how information is written up in the Knowledge Base. I still find errors, crucial steps omitted, and lack of important specific details. However, I can also see that AP is working on improving their written help materials, and staff are polite and accommodating if I have questions or concerns.
What business problems are you solving with the product? What benefits have you realized?
We are thrilled with how much more manageable AP has made it to schedule a variety of appointment types and clients. Their service has made scheduling, tracking, and analytics easier than our previous paper-based system.