Appsee

(12)
3.7 out of 5 stars

Appsee is a simple and powerful visual in-app analytics platform that enables companies to measure, understand and improve the user experience in their mobile apps.

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Showing 12 Appsee reviews
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Appsee review by kapil y.
kapil y.
Validated Reviewer
Verified Current User
Review Source

"Appsee is a powerful tool to get true insights"

What do you like best?

Appsee is a real-time mobile analytics platform helping user’s with a thorough analysis of user’s behavior. This furnishes a great user experience within your fingers reach.

Appsee’s SDK justifies its background operations without compromising on performance. It can actually reproduce algorithm of crashed sessions for their future reproduction.

It is a user-friendly app as it automatically detects screens and user actions in advance saving unnecessary efforts from the user. It also helps developer to provide real-time status of the code used for its operation.

Moreover, it is an easy to integrate app. You only have to provide a code and add the respective SDK and you are ready to explore this new world of analytics.

What do you dislike?

Firstly, their model of charging from user is obsolete. It charges according to number of sessions instead they should change it to number of videos a user actually wishes to record.

Secondly, an incorrect screenshot is observed sometimes while handling heat map data.

Recommendations to others considering the product

It is user-friendly with a simple approach to use.

What business problems are you solving with the product? What benefits have you realized?

Appsee is a great application where a user can get true insights about the problem areas by watching it in front of his eyes. You can get analytics information from any company but here you can actually get a complete user interaction of the problem areas of your device.

It helps you focus on real problem areas rather than unnecessary hit and trial cases of A/B tests. It gives you solutions along with screenshots which optimize our app and provide tailor-made solutions according to user needs.

Moreover, by just adding a library and an API key you can easily configure it into your mobile apps.

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Appsee review by Adi Purwanto S.
Adi Purwanto S.
Validated Reviewer
Verified Current User
Review Source

"Very Useful, Steep Price"

What do you like best?

I like how AppSee can give more insight regarding why something happens in the application. Previously I only know the data that for example people does not use something in the app, but with AppSee heatmap and video recording, me and my UX engineer can find out why and we can try something to improve the experience.

I also like how AppSee can be integrated with crashlytics, it really helps developer and QA in finding out what happened prior to crashes, previously we must take a look at the crash log and guess.

The implementation is quite straightforward, one of the easiest SDK to implement.

What do you dislike?

The pricing is quite steep for a large application. The fact they charged based on sessions is a difficult model for the application with has a lot of user with people opening it not for long each time but they open it often. I think they should be charging based of no of video the user want to be recorded. For us, in a month our quota only last around 2 weeks.

AppSee SDK causes crashes on some devices, especially the older one.

The straightforward implementation does not works well with application that is having complex layout design, if you use fragments and other custom component you'll require custom implementation which requires more works.

Recommendations to others considering the product

Make a proper calculation regarding your session and video recording needs before committing, the calculation must be precise enough in order to user AppSee to it's fullest potential

What business problems are you solving with the product? What benefits have you realized?

I am trying to increase the usage time and user engagement in the application. By using appsee I realized that little details matter, for example button design. A little change in button design can lead to very different interaction pattern.

What Mobile App Analytics solution do you use?

Thanks for letting us know!
Appsee review by Nadeem K.
Nadeem K.
Validated Reviewer
Verified Current User
Review Source

"Best analytic tool so far"

What do you like best?

From many of the things i am expkaning some of my likes.

Extraordinary visual information presentation, UI bits of knowledge is extremely useful to break down which screen needs to improved. Heatmaps highlight help us to see client conduct without contacting client or behavior test specifically. Client route stream presentation is straightforward.

It likewise have video recording highlight with extremely point by point regulated cooperation with length.

With reconciliation with crashlytics, we can without much of a stretch duplicate the accident.

Ready to channel client taking into account distinctive demographics.

Usage is very straightforward.

What do you dislike?

Do not actually dislike anything much these are kinda need attention points.

Heatmaps can't indicate scrollable screen. In some cases heatmaps information demonstrates the wrong screen. Crash happened on some legacy gadgets.

Conflicting video recording quality at times.

Recommendations to others considering the product

Appsee is a heavenly adaptable mishap reporting and examination system with most of the huge components available in various examination structures. The video recording serves to easily investigate the issue and give a better customer experience than the end customers of the application. Easy to fuse and easy to use with high profitability.

What business problems are you solving with the product? What benefits have you realized?

Versatile application realtime taking after. Bug taking after and customer usage taking after. You could without quite a bit of a stretch basically use Google Analytics, or another thing that gives you obscure data on your customers, and you'd have definitely the same.

Appsee review by Pasca S.
Pasca S.
Validated Reviewer
Verified Current User
Review Source

"Great visual analytics tool for Apps"

What do you like best?

Great visual data presentation, UI insights is very helpful to analyse which screen needs to optimized.

Heatmaps feature help us to see user behavior without having to contact user or conduct test directly.

User navigation flow presentation is easy to understand.

It also have video recording feature with very detailed step by step interaction with duration.

With integration with crashlytics, we can easily reproduce the crash.

Able to filter user based on different demographics.

Implementation is quite simple.

What do you dislike?

Heatmaps cannot show scrollable screen.

Sometimes heatmaps data shows the wrong screen.

Crash happened on some legacy devices.

Inconsistent video recording quality sometimes.

Recommendations to others considering the product

Is very useful if you have the money, its worth it.

What business problems are you solving with the product? What benefits have you realized?

Giving user the best experience is always been our priority, in order to enhance user experience we always conduct test by invite user to our office. But with millions of user, to find out what they think, what user behave on our app is quite hard. With Appsee, we can see which part of our app design that need UI and UX optimization, find out how crash happened, quick abandons, long session user, etc. Appsee is a great analytics tool, we can save so much time and have detailed view on how to optimize our apps.

Appsee review by Aamir K.
Aamir K.
Validated Reviewer
Verified Current User
Review Source

"Great Product, Worth buying"

What do you like best?

It helps the designers to monitor the present status of the work in realtime. The SDK was sensibly simple to utilize and incorporate.

The warmth maps and the recordings are exact. It's anything but difficult to make a channel or an occasion.

What do you dislike?

I believe it's an individual thing, since they will have a ton of chiefs. As to item, nothing to include as an abhorrence. Subsequently, they should have an application.

Some of the time it is hard to discover data particular to what I am searching for. (i.e. crash for a particular variant at a particular time)

Recommendations to others considering the product

This item gives a great deal of customization in the data that we need to see.

Appsee is a superb versatile accident reporting and investigation framework with the majority of the significant elements accessible in different examination frameworks. The video recording serves to effortlessly troubleshoot the issue and give a superior client experience to the end clients of the application. Simple to incorporate and simple to use with high productivity.

What business problems are you solving with the product? What benefits have you realized?

Portable application realtime following. Bug following and client utilization following. You could without much of a stretch simply utilize Google Analytics, or another item that gives you unknown information on your clients, and you'd have precisely the same. There's no compelling reason to keep an eye on your clients like this.

Appsee review by Javi P.
Javi P.
Validated Reviewer
Verified Current User
Review Source

"Use it, and pay for it! Worths the money payed"

What do you like best?

Their webpage is quite well designed, and it's pretty intuitive. The heat maps and the videos are precise. It's very easy to create a funnel or an event. Its reports seems smart, they put just in front of your face the data that exactly you are willing to see. The integration with mobile native apps is pretty straightforward, as you only must add the library and a line with the API key (in the Application in Android, and in the AppDelegate in iOS). The library is small in size, although I can't remember the exact size.

What do you dislike?

Sometimes, my "account manager" is pretty insistent by mail. It tries to be so polite, and end annoying me. Even he added me to LinkedIn and Google Plus. I think it's a personal thing, because they will have a lot of managers. Regarding the product, nothing to add as a dislike. Hence, they must have an app.

Recommendations to others considering the product

Use it, and pay for it! It's worth every cent

What business problems are you solving with the product? What benefits have you realized?

Mobile apps analytics and crash reporting

Appsee review by Nikos B.
Nikos B.
Validated Reviewer
Verified Current User
Review Source

"Useful analytics to optimize your app"

What do you like best?

Recording are very revealing.

Crash reports have become useful recently.

Analytics combined with the screenshots are of great importance for the optimization of our app.

It solved several problems in the app usage as well in the onboarding. We regularly use most of

What do you dislike?

Crashes do not symbolicate completely in some cases. This is very annoying and it is the reason that we use some other crash reporting tools additionally.

What business problems are you solving with the product? What benefits have you realized?

Without Appsee you can say that you are blind, or even worse make wrong assumptions. Seeing how the users use your app is a very eye-opening experience. No more guesses and potential unnecessary A/B tests. Now you can concentrate on the real problems. Combined with a tight and regular release cycle it can improve the user experience for your users quickly and on target.

Appsee review by James G.
James G.
Validated Reviewer
Verified Current User
Review Source

"Extremely easy to use"

What do you like best?

The API for my mobile app was only 2 lines of code for the basic startup statistics.

What do you dislike?

Nothing so far. I was really that easy to set up.

Recommendations to others considering the product

Try the 14 day trial. It should only take 5 minute to set up the basics and then you can get a case study with beta testers.

What business problems are you solving with the product? What benefits have you realized?

I have realized that I can better understand my user's experience inside my application. I can view their steps and "mishaps" to better alter the app for them.

Appsee review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
Review Source

"Terrible Customer Service and unstable product"

What do you like best?

Video of sessions in app. Funnels, although quite limited.

What do you dislike?

We found the product massively unstable, it caused crashes on both Android and iOS. It cost us users, and credibility. Their customer support was the WORST I have ever experienced from any company. They have no regard for you the customer. We tore the product out after 2 months. I would not recommend them to anyone, and we are now implementing a competitive solution without issue.

Recommendations to others considering the product

I would not recommend using this product in any way. Their support and sales team are absolutely terrible. The product has major issues causing stability. We loved the video recording, but the unbounded risk this added to our product was unacceptable, and their attitude was unbelievably bad.

What business problems are you solving with the product? What benefits have you realized?

customer insight

Appsee review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Creepy, privacy invading, and not a great solution if you value your customers."

What do you like best?

The SDK was reasonably easy to use and integrate.

What do you dislike?

This is one of the most privacy invading mobile products I have ever seen. Literally, after integrating the SDK, you can essentially watch the actions of any of your users. You're "suppose" to anonymize data per their ToS, and we did, but I would bet most developers do not do this. Felt like I was invading the privacy of everyone using the app.

Recommendations to others considering the product

Don't use it unless you hate the privacy of your customers and want to peak at all of their private data, like some sort of creep.

What business problems are you solving with the product? What benefits have you realized?

It's a mobile analytics platform, but honestly, the data it provides is negligible compared to similar solutions. You could easily just use Google Analytics, or another product that gives you anonymous data on your users, and you'd have the exact same value. There's no need to spy on your users like this.

Appsee review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Great Product for Agile Development"

What do you like best?

This product lets us see the use of our apps and where the app is crashing. It helps the developers to keep track of the current status of the build in realtime.

What do you dislike?

Sometimes it is difficult to find information specific to what I am looking for. (i.e. crash for a specific version at a specific time)

Recommendations to others considering the product

This product gives a lot of customization in the information that we want to see.

What business problems are you solving with the product? What benefits have you realized?

Mobile app realtime tracking. Bug tracking and user usage tracking.

Appsee review by Internal Consultant in Internet
Internal Consultant in Internet
Validated Reviewer
Review Source

"Easy to use and helpful"

What do you like best?

Super easy interface. Everything is easy to find and there aren't extra "unneeded" features clogging up space. Of course, the video recordings are the key here along with touch heatmaps.

What do you dislike?

It can get expensive if you're enterprise and have a lot app sessions. More of an issue for bigger apps with low budgets who don't appreciate the value of UX.

What business problems are you solving with the product? What benefits have you realized?

Optimizing user experience on a really deep level, since we can see exactly what the problems are and fix them quicker.

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