Apptivo

(53)
4.1 out of 5 stars

Apptivo is a affordable SaaS business management software for SMB. Our ERP apps include project management, CRM, invoicing, supply chain management, and more!

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Apptivo review by Vernessa T.
Vernessa T.
Validated Reviewer
Verified Current User
Review Source

"Apptivo: All-Inclusive Cloud App for Admin & Operational Success (CRM, Project Management, Billing)"

What do you like best?

I like how detail views are available from most places; call logs, projects, tasks, notes can be associated with a contact or company or opportunity.

The integration with email is excellent, right down to making it easy to connect your email boxes. One challenge I had that Apptivo solved for me was how to keep emails related to a particular project or opportunity all together in one place. Apptivo does a good job of this by assigning codes (or project numbers), and allowing you to select whether or not the email you are writing is related .... If you are writing emails using some other application (your desktop client or cloud-based app), you can use the same code in the subject line and Apptivo will pull that email into the app, and associate it with the relevant modules (project, client, case, etc.)

They do not nickle-and-dime you to death! One price includes everything. Their tiers are about number of users rather than adding/subtracting features. A more sensible model than some of the others.

What do you dislike?

Apptivo communicates improvements and changes on a regular basis, however, it takes Apptivo a long, loooooong time to integrate changes that have been requested by clients, and improvements overall. The incremental changes they report on are good but they are really things that should have been implemented 4-5 years ago. They are playing catch-up with many of these. An example of this is Stripe (payment gateway) integration. I requested it over and over about 3 years ago but it was just implemented last year.

They could do better with customization (esp. dashaboards), reporting, data import, data export and speed. Also, connection to phone services (to take better advantage of the ability to log calls). Low scores on API/integrations and performance Reliability should be separated from performance because Apptivo is reliable, doesn't seem to ever lose information, etc. but it is often as slow as molasses in an ice storm. Waiting is a no-no; constant waiting is a annoyance that has made me close the app more than once and come back another time.

The interface still has areas that are clunky and unattractive (although, in defense of Apptivo, I must say the interface has improved in aesthetics, colors and icons in the 4 years I've been using it).

Recommendations to others considering the product

Apptivo never, ever came up in comparison reviews when I was looking for my all-inclusive operations software. It is a hidden gem and once you know about it, you have to commit some time to work through the modules to see if it can benefit your organization. Don't be afraid to ask questions of customer support especially about features you need. I found that some things I thought were totally missing in Apptivo were available in the Enterprise version. All I had to do was ask.

What business problems are you solving with the product? What benefits have you realized?

I've been using Apptivo on and off over a period of four years. I am a one-person firm (with occasional sub-contractors) using the Enterprise version of Apptivo. [Enterprise is not a "payment tier" per se, but an additional set of features that you can request be added on top of your plan.]

I was using Teamwork (formerly Teamwork PM) for project management, a local install of vTiger CRM for contacts and opportunity management, and myriad other cloud-based apps to pull together administrative activities. I wanted an all-inclusive software with strong project management features that also allowed me to handle detailed invoicing and allowed customers to click a link to pay. Lastly, the CRM component had to be at least as good as vTiger (or Zoho CRM which I'd also given a trial run).

Apptivo satisfied these needs. I use it more for project management, opportunity management, field service management, and billing.

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Apptivo review by Meredith S.
Meredith S.
Validated Reviewer
Verified Current User
Review Source

"Good, free program for managing work tasks and schedules"

What do you like best?

I enjoy the scheduling and task features on this program. It makes it easy to assign tasks and send event notifications to other staff members. Currently, I use it for myself to keep up with following up with church members, tracking events, and making sure I'm up to date on my weekly tasks. I also really enjoy that you can download a mobile app so you can keep up with everything on the go. It's a lot like Google calendar or Asana but you can be more detailed with the scheduling.

What do you dislike?

It's a pretty simple program to use. The one thing I dislike is the inability to schedule re-occurring events and tasks. For example, as I attend weekly meetings and have many of the same tasks on a weekly basis, it would be nice to add those all at once without having to individually schedule them. There may be a way to do these things but I have not yet found a way.

Recommendations to others considering the product

Spend some time getting to know the program before introducing it to other staff members. It is good to have what you need scheduled in before adding them into the tasks. Once they sign up, you can assign the specific tasks to them.

What business problems are you solving with the product? What benefits have you realized?

Scheduling events and tasks and assigning them to other staff members. It keeps us more organized and gives us deadlines to work with. Before having a program like this, we relied mostly on group text messages and emails and would frequently get confused as to who was taking care of certain tasks. This way, we can log in and see who is accomplishing the tasks.

What CRM solution do you use?

Thanks for letting us know!
Apptivo review by Owen S.
Owen S.
Validated Reviewer
Verified Current User
Review Source

"Great Functionality and customization"

What do you like best?

I like that I can choose how to implement the software. With a little up-front customization, which I have completed myself, I have made the software straightforward and intuitive for the way my business operates. I don't need to adapt to suit Apptivo, it changes to suit me.

What do you dislike?

The process for customization and up-front set up is not super intuitive. There was a pretty big learning curve with a lot of trial and error before I was able to really get rolling with setup and customization.

Recommendations to others considering the product

Take advantage of any help that's offered by Apptivo for setup/training during the onboarding. There is a bit of a learning curve, and it's worth the time.

What business problems are you solving with the product? What benefits have you realized?

Our staff work almost exclusively remotely, so having the centralized storage of all of our vital business information was key. Apptivo's integration with e-mail also allows us to retain customer communications in a really simple way when there is employee turnover.

Apptivo review by Dave G.
Dave G.
Validated Reviewer
Verified Current User
Review Source

"Great customer support - but lacking some key features that I need"

What do you like best?

Their customer service is awesome. They have a help button on every screen and, unlike most CRMs, this button pulls up a chat box, not a wiki or forum. Within seconds of a request a live operator responds and actually gives you real solutions. I was totally impressed the first time I used it and figured it was a fluke but I've used the support chat multiple times and each time a knowledgeable rep was there to answer my questions and help me try to solve my problem.

What do you dislike?

I love the look of the interface but I don't like the inflexibility. For example, on the contact screen overview page you see all the contact info. Which is great....the first time you create the contact. But every time after that, I don't need to see all those details - I want to know what we talked about, what we are doing next, notes I've made, etc. Yes - you can see all that but you have to go to different tabs and each time you do that you have to wait. I'm sick of watching the loading graphic. There are currently no options to modify contact, company or home screens like you can do in Salesforce. The ability to customize these screens would be a deal sealer for me but when I asked about it the developers didn't seem to think it was terribly important. Instead they told me to use the NEWS tab.

My next complaint as I already mentioned - its slow. Page load time is painful. Switching tabs within a contact or company should be instantaneous and it certainly isn't ,

Recommendations to others considering the product

Do the free trial (with the enterprise edition) and put it through the paces. I think they say 30 days but you can also request an extension. The program looks great and support is awesome but you really need to try it out and see if the pros outweigh the cons. For me, I don't think they do. Which is too bad...it's so close to perfect.

What business problems are you solving with the product? What benefits have you realized?

Managing my contacts, proposals and projects.

Apptivo review by User
User
Validated Reviewer
Verified Current User
Review Source

"Value for money"

What do you like best?

You get an extremely large variety of modules (they refer to them as 'apps') for a reasonable price. I tried Workflowmax and various other alternatives before settling on Apptivo in 2016. None of the others offered the sheer range of integrated modules. If you work in a project oriented industry, you can handle the entire workflow: marketing campaigns, leads, opportunities, estimates, invoices, project management and so on, through one system. Add to this chat support - within the app - and it is very attractive.

What do you dislike?

1.) I was initially attracted to the notion of 'Wordpress plugins' which could integrate your website and Apptivo account. These include ecommerce and business plugins. Unfortunately they don't seem to be a development focus, nor are they maintained regularly. The plugins also have unusual requirements - such as TLS 1.2 - which not all hosting companies offer. I don't want to have to move companies just for this aspect to work correctly. 2.) Sometimes a bit slow. 3.) Would like to see a landing page app, perhaps an integrated hosting account, with wordpress apps, seo and other digital marketing features. 4.) Templates for estimates should allow more customisation, or perhaps work with Office products like Word and PowerPoint, as some proposals require more information than allowed in a simple one-page estimate. 5.) The knowledgebase 'answers' app could do with an upgrade. 6.) Project due dates are calculated automatically; unfortunately Apptivo does not take account of the hours available and comes up with unrealistic dates. Ideally it would allow you to indicate hours available per day for a project and take that into account.

What business problems are you solving with the product? What benefits have you realized?

The key problems solved include: 1.) Not having to repeatedly enter customer / contact details. Enter once and convert through the stages to invoicing. 2.) Easy to find invoices for the accountant. 3.) I especially like not having to use separate systems for estimates and invoicing anymore. 4.) Automated reminders for late invoices - saves a lot of time - not to mention reduced awkwardness - as it is automated and you don't personally need to follow up with errant clients..

Apptivo review by Jordan M.
Jordan M.
Validated Reviewer
Review Source

"Picky Sales Guy with an unique customer base"

What do you like best?

I have been using Apptivo for a few years now. I research frequently to see if there are better platforms. While other platforms may have a few features that are superior, Apptivo has a suite of apps that meet my company needs the best. This way I don't have to have a CRM, and a separate program to be able to do custom estimates, it stores all my products which are many, in there and makes a real quick way to produce professional looking estimates with the customers' info all there.

What do you dislike?

I would like to be able to add tags on an import in mass. I would also like to have a predesigned estimate. I send out both custom and standard products. So it would save time if I could have the standard products saved.

Recommendations to others considering the product

If you are just looking for a CRM its good, but there are other options that are good, if you are looking for a suite to help run multiple aspects of your business then this is an excellent choice.

What business problems are you solving with the product? What benefits have you realized?

I primarily use this for a sales and marketing tool, but product management we also use it for. We are a small company and I am more the early adopter for this stuff so I see us expanding its uses more and more.

Apptivo review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Good CRM for a small business/startup"

What do you like best?

It has easy setup turning apps on and off. It has connected features to Google and other programs. The price is a bit more affordable than other CRM's like it. There is online 24/7 help through the chat system. It's easy to choose your features.

What do you dislike?

The functions aren't universal enough, you have to add the same information in Each App for them to be available. Example: Email Templates have to be saved in the Settings area for Each Menu Area ie. Leads, Contacts, Emails... you aren't able to just save it Once universally. Some of the reporting features are lost when you convert from Lead to Contact. I want to search a date range in Contacts but it's not there, only in the Leads area. It's hard to filter for a deeper search in the apps.

Recommendations to others considering the product

Play with it for the free trial and if you want accounts connected you will need to pay the same fee structure for each. If one account has a Year subscription they ALL do otherwise they can't connect for work purposes.

What business problems are you solving with the product? What benefits have you realized?

Keeps contact records of my leads. Has invoicing features and some automation for emails.

Apptivo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Versatile CRM Platform, Great Price, But Inconsistent Quality of Support"

What do you like best?

Apptivo is a very comprehensive and versatile CRM platform at a great price. Its features are on par with other comparable CRMs, and Apptivo easily beats them when it comes to cost.

What do you dislike?

Apptivo is inconsistent when it comes to quality of their support. The good thing is that you are connected to a knowledgeable project team. But the bad part is that it's off-shore support, and there are communication challenges.

Recommendations to others considering the product

If you're considering Salesforce, or other similar (even more expensive) CRM options, make sure to give Apptivo a look. From a features standpoint, it will be very comparable to other platforms. And they win easily on cost. Just be aware that, if you sign up with them, you have to be very diligent with their support team.

What business problems are you solving with the product? What benefits have you realized?

Our company needed a CRM in which to centralize our sales activity. Apptivo has provided us a solid platform that's user friendly and expandable -- they offer additional apps (included with their already low price) that can be used to augment your CRM efforts. Through our sales team using Apptivo, we have seen improved communication, and have gained better account insight that should improve over time, as the team continues to get more comfortable with the platform.

Apptivo review by Miguel P.
Miguel P.
Validated Reviewer
Verified Current User
Review Source

"Decent alternative to Salesforce for small-sized business"

What do you like best?

Apptivo's pricing and all the "modules" available for multiple departments (not just sales). In addition, Apptivo has e-mail tracking which helps managers have a pulse on their team's productivity. Their support and product development team are also very responsive to requests/issues.

What do you dislike?

While it has the main meat and bones of a CRM, if you're coming from Salesforce, it will certainly be a mental transition. Apptivo's architecture is totally different, so you'll find yourself having to re-define what you thought certain features/fields should do.

What business problems are you solving with the product? What benefits have you realized?

Sales pipeline, sales activity, e-mail marketing

Apptivo review by User in Real Estate
User in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Great features but a little slow"

What do you like best?

I like being able to use it on my phone and computer. Setting up tasks with varying dates, projects, customers is my favorite part. The billing and invoicing is great for my web development side business. It looks professional, which is critical because I focus on small businesses.

What do you dislike?

The interface feels a little outdated to me. Also, it runs slowly on the desktop version, which can be frustrating.

What business problems are you solving with the product? What benefits have you realized?

I'm solving issues related to timelines and tasks on projects. I"m a real estate agent and I have a lot of steps in order to complete a transaction. Apptivo allows me to remember those tasks and plan them out. I really like the billing aspect for my side business as a web developer.

Apptivo review by Amethyst Aymie H.
Amethyst Aymie H.
Validated Reviewer
Review Source

"Great CRM! Especially for Gmail"

What do you like best?

I really enjoyed that it was recommended by google and that it integrates so well with gmail. I was able to import the email address that i already had in my gmail contacts. I LOVE the project management area. I have multiple projects active at a given time and being able to see them in the same place and my CRM is great! I wasn't able to use the help desk but i liked that it was readily available and it wasn't an extra cost.

What do you dislike?

When I was testing out the software I was having issues with uploading my client list i had exported as a csv. Some contacts weren't populating. Not sure if it was because i was missing an email address for the contact or if i had poor connection the few times i attempted.

Recommendations to others considering the product

The pricing is good (now) if you are the only one using it. I like that it also has a project management area and help desk and at no additional cost. These features help to keep everything organized.

What business problems are you solving with the product? What benefits have you realized?

Utilizing a CRM that integrated with gmail for our whole team and it was simple to use. I tested it for myself before deciding not to press forward. I realized that i liked having all of these features (CRM, help desk, project management) in one place instead of going to multiple companies.

Apptivo review by Chris H.
Chris H.
Validated Reviewer
Review Source

"Excellent for small businesses who are new to cloud solutions."

What do you like best?

The interface was very intuitive, as applications must be these days. The inline support team were excellent and very proactive. It was easy to get up and running and start invoicing clients within days.

What do you dislike?

Some customization just wasnt possible. It did make us think how we should change how we work, but sometimes its hard to change the tire on the car while the car is running

Recommendations to others considering the product

For larger implementations, it may be difficult to get support needed, but for smaller businesses, it ticks most boxes without being overwhelming

What business problems are you solving with the product? What benefits have you realized?

It has streamlined the invoicing, standardised pricing and reduced the workload on some staff as centralised information accessible from anywhere whether mobile or browser

Apptivo review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Membership managment"

What do you like best?

Historical record of invoicing & communication;

What do you dislike?

Have had invoicing issues since the beginning of the year; duplicate invoice numbers; erroneous balance due; my confidence level in the product has dropped from an 8 or 9 to a 6 because of this.

Recommendations to others considering the product

I have seen little improvements in the past 4 years and have experiences issues with invoices. Problems seem to be recurring. I'm concerned about being able to recommend long-term use to the Board.

What business problems are you solving with the product? What benefits have you realized?

We are a group for 25-35 members and it is a great record of current members; past records; potential members (guests). I use the email templates for various communication and recurring invoicing for annual and quarterly dues;

Apptivo review by Colin D.
Colin D.
Validated Reviewer
Verified Current User
Review Source

"Apptivo CRM Review"

What do you like best?

Scale-ability of the software suite. Easily adopt as few or as many plug-ins / apps as you see fit. I would easily describe Apptivo more as an 'ERP' than a 'CRM' as so many features are available.

What do you dislike?

Support can be a little lacking on occasion. Not a major drawback considering the pricing, but can be slow to respond on occasion.

What business problems are you solving with the product? What benefits have you realized?

Automated invoicing, proposal generation and prospect management, all within one interface.

Apptivo review by Reagan L.
Reagan L.
Validated Reviewer
Review Source

"Ideal for Basic CRM Management"

What do you like best?

I appreciate that Apptivo provides a clean and straightforward interface for client relationship management. It's task management is not overly intricate, and it gets the job done.

What do you dislike?

There could be more customization of menus, but this is more a wish than a requirement.

Recommendations to others considering the product

Know your must haves and your wants. If Apptivo meets at least your requirements, then its a good value in most cases for the price. The support is also committed.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of important conversations and managing follow ups can quickly become overwhelming without a system to manage this. Apptivo has kept me on track when I've used it consistently.

Apptivo review by Anish D.
Anish D.
Validated Reviewer
Review Source

"Apptivo"

What do you like best?

This is the most functional CRM I found with great customisation facility given to user. It is a bit tough to understand in one go but there are lots of videos and very good support available for your any issue faced. It is simple to customize and it has got great UI.

It is ideal sort of tool to operate a small business.

What do you dislike?

The main problem we faced was the website speed and problem in uploading information of leads which turns as a great trouble sometimes but yes I can give 5 starts to the customer support they provide for each and every problem you face. Also, one problem I faced was, I was unable to rename the app customers.

Recommendations to others considering the product

if you are owing a small business and you want to operate your business with ease them this is an ideal tool for you. Its support is all time available to quickly solve your problem or at least to provide you support till the time your problem is solved.

What business problems are you solving with the product? What benefits have you realized?

We as a small company provides support and services to various clients. It helps us to find new leads and show our abilities that what all we have done. It is very easy to be customized as per your needs and it is simple to understand the customizing process once you talk to any customer service support guy.

Apptivo review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Apptivo has saved my small business time and money"

What do you like best?

Ease of use, time sheets, invoice creation, CRM like software.

What do you dislike?

I don't perform work by projects and lots of functions like approving time sheets are tied to the project structure. It's not easy to get a yearly total dollar amount billed to each customer and just for my business as a whole, that'd be helpful at tax time.

What business problems are you solving with the product? What benefits have you realized?

It helps me show my clients how many hours I spent on each task thus justifying my bill at the end of each month. It helps me track which invoices are paid and which ones are outstanding.

Apptivo review by Alissa B.
Alissa B.
Validated Reviewer
Verified Current User
Review Source

"Overall like apptivo but doesn't completely cover our needs"

What do you like best?

That everything is located in one place and being able to customize features is very helpful!

What do you dislike?

Client Invoicing is difficult--we're still sending out invoices through another software as we weren't able to customize the invoice enough for our purposes.

What business problems are you solving with the product? What benefits have you realized?

Database & project managment. Makes it easier to manage our projects.

Apptivo review by Wendy R.
Wendy R.
Validated Reviewer
Verified Current User
Review Source

"Simple way to keep contacts organized"

What do you like best?

I like the way Apptivo allows me to keep contact records and syncs with my google acct.

What do you dislike?

Not much do not like, occaissionaly there are syncing issues but support usually helps me resolve them.

Recommendations to others considering the product

I reccommend it

What business problems are you solving with the product? What benefits have you realized?

a simple private way to keep all my client data

Apptivo review by David M.
David M.
Validated Reviewer
Verified Current User
Review Source

"One of the Best CRM's I have ever used"

What do you like best?

Apptivo is easy to navigate and use. The cost is fantastic and customers find it easy to use when sending invoices

What do you dislike?

No Text messaging from the program, this would be a great feature to add

Recommendations to others considering the product

Text Messaging

What business problems are you solving with the product? What benefits have you realized?

Invoicing customers was a big issue that this solved

Apptivo review by David C.
David C.
Validated Reviewer
Verified Current User
Review Source

"It Works but is a bit old school"

What do you like best?

The Price and features were in our budget (we are a small agency).

What do you dislike?

Slow, no real on-going development, support is weak.

Recommendations to others considering the product

Plan on a long startup if you want to use it for time management and project management.

What business problems are you solving with the product? What benefits have you realized?

Keeping all my client info in one place

Apptivo review by Patrick R.
Patrick R.
Validated Reviewer
Verified Current User
Review Source

"Apptivo is full-featured!"

What do you like best?

The wide array of supported function, the ease of customizing, the 360 degree view, document storage.

What do you dislike?

The paragraph text field editor (all apps), the speed of moving app to app.

Recommendations to others considering the product

Great price performance compared to Salesforce and others.

What business problems are you solving with the product? What benefits have you realized?

Company and contact management, invoicing, document storage.

Apptivo review by Administrator in Textiles
Administrator in Textiles
Validated Reviewer
Review Source

"Allows my company to stay organized with our clients"

What do you like best?

The emailing invoices and receiving payments is my favorite feature of the app.

What do you dislike?

Some of the other features are great, but they are a bit basic like the Ledger app. It is a bit too simple and takes too much time to input information. But it is still very easy to use and set up.

Recommendations to others considering the product

It is difficult to input accounting info on the ledger app. It is great for emailing clients, emailing invoices, and having the clients pay through PayPal online. it has some good features but others features are very basic and need improvement.

What business problems are you solving with the product? What benefits have you realized?

It keeps most of my business information organized including client info, task and calendar info, and financial transactions. It is all in one place.

Apptivo review by User in Food & Beverages
User in Food & Beverages
Validated Reviewer
Verified Current User
Review Source

"I enjoy the service"

What do you like best?

The calendar reminders to follow up with a customers

What do you dislike?

The pages load slow and entering customer information isn't super easy

Recommendations to others considering the product

This is a good software to use to improve customer service as well as improving follow up time with customers. It has been useful for me to remember potential customers and when to follow up.

What business problems are you solving with the product? What benefits have you realized?

I have been able to keep up to date with many potential customers and has allowed me to organize a system for follow ups

Apptivo review by John M.
John M.
Validated Reviewer
Verified Current User
Review Source

"Apptivo provides affordable CRM"

What do you like best?

The price. It is very affordable and easy to use.

What do you dislike?

There are too many fields for the basic objects.

Recommendations to others considering the product

Cheap easy to use solution for basic CRM

What business problems are you solving with the product? What benefits have you realized?

We needed a billing solution that allowed us to produce professional invoices very easily.

Apptivo review by Jack C.
Jack C.
Validated Reviewer
Review Source

"Strong core functions with amazing flexibility"

What do you like best?

Quick start-up, easily expandible, great linking between contacts, suppliers, vendors, and projects. Built-i email. Pricing is reasonable.

What do you dislike?

Mobile app needs some improvement, it does access the core modules, but leaves out several of the modules we rely on. The email module needs more development, lacks basic that are necessary to allow it to be used as a primary email client.

Recommendations to others considering the product

Be prepared to customize the modules to better fit your needs

What business problems are you solving with the product? What benefits have you realized?

All project information together in ONE place.

Apptivo review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"Apptivo CRM"

What do you like best?

Very flexible in terms of over all look, what it does. Many user-friendly features.

What do you dislike?

We are coming from ACT and utilized our CRM differently than the current Apptivo setup. We are also dealing with years and years of data to import. It is not always a smooth process, and it is very time consuming.

What business problems are you solving with the product? What benefits have you realized?

We have just started using Apptivo so I think we will see more benefits and problems solved in the future.

Apptivo review by Tony L.
Tony L.
Validated Reviewer
Verified Current User
Review Source

"Perfect for my organisation. Apptivo support is second to none. So adaptable!"

What do you like best?

What's not to like? From the first step in my evaluation is was easy. No restrictions, brilliant support and willingness to help. The CRM is the product I was searching for and it is so customisable compared to others I have looked at. Like many, my requirements were unique and the thought of spending thousands on custom software just wasn't an option. The Apptivo support team are superb, responsive and stick around to complete the task. Nothing is a challenge for them and they have exceeded all expectations. Value, features, support...it's all there. Try it...you have so much to gain and nothing to lose.

What do you dislike?

Initially I thought there was a lack of documentation, but the help videos and answer pages are a great resource. When it came down to it, the online support was immediate and solved my need need for paperwork...which I later found.

Recommendations to others considering the product

Just setup a trial and see what's possible. Watch the Apptivo videos, they're informative and relevant. See it in action and experience how simple it can be. Cost effective and scales with the growth of your business. The best part, if you get stuck or have a query...they're always there to help immediately. I have never had to wait for answers.

What business problems are you solving with the product? What benefits have you realized?

As a charity using a variety of old legacy systems, our need was great for a more efficient way of managing our organisation and virtually no budget to achieve this, Apptivo was a lucky find! Our initial objective was to find a way to manage our contacts better but with the CRM being so customisable and the extensive list of other applications available, the list of benefits are yet to be realised fully. We started with Customer management and will implement invoicing and event management soon through the other apps available to us.

Apptivo review by Richard S.
Richard S.
Validated Reviewer
Verified Current User
Review Source

"Does exactly what you want logically and easily"

What do you like best?

Integration into Google apps for Works is one of the most comprehensive I've come across. Many other cloud based CRM software products are either very limited in functionality or very expensive. Apptivo is both functionally rich and very affordable. Support is excellent unlike others. I have been in the IT business for 30 years and can reflect on using or implementing 12 different CRM systems. Some require heavy and costly customisation out of the box or many of the cloud solutions seem to be forever trying to up sell to the next addition to deliver basic usability. You get none of this with Apptivo. It is easy to use from day one, very malleable and keeps surprising me as I delve deeper into the system with its ease of use and great functionality. I liked it so much, I have become a reseller. Good work Apptivo

What do you dislike?

Very little so far, but if i find anything, I will report back

Recommendations to others considering the product

Go for it, is really is great value for money and works. If you are based here in the UK and need some assistance in setting it up call me, I can help

What business problems are you solving with the product? What benefits have you realized?

Apptivo runs my business from end to end. From website integration with my website for leads to managing sales opportunities, delivering projects, raising quotes orders and invoices. i can even raise invoices on my mobile phone. All this for $10 per month!

Apptivo review by User in Broadcast Media
User in Broadcast Media
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Verified Current User
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"Apptivo user experience "

What do you like best?

The features that I like best about Apptivo is the customization. You get to choose what apps to use. It's pretty user friendly and I really like the contacts and notes.

What do you dislike?

The email app does not work correctly. It took me a couple days to figure out that my emails where not sending from within the program.

What business problems are you solving with the product? What benefits have you realized?

Apptivo really helps keep me organized and keep up with my clients.

Apptivo review by User in Internet
User in Internet
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Verified Current User
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"Apptivo - Keeping my invoices on track"

What do you like best?

I like the invoice tracking, especially marking invoices as paid automatically

What do you dislike?

Using Javascript to open windows means it's more cumbersome to get multiple windows open. I'd like it to be easier to open multiple browser tabs while using Apptivo

Recommendations to others considering the product

Apptivo is a very comprehensive software of which I use only a very small portion. It is extremely useful and very good value for money compared to its competitors.

What business problems are you solving with the product? What benefits have you realized?

Invoicing mainly.

Apptivo review by William B.
William B.
Validated Reviewer
Verified Current User
Review Source

"Applies the elements of multiple CRM and other apps in one."

What do you like best?

Integration of Google and other CRM elements in one system.

What do you dislike?

It’s not compatible with Active PBX and Winmo.

Recommendations to others considering the product

Take time to customize in the beginning

What business problems are you solving with the product? What benefits have you realized?

Still learning

Apptivo review by Administrator in Logistics and Supply Chain
Administrator in Logistics and Supply Chain
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Verified Current User
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"More than just a CRM"

What do you like best?

Apptivo provides access to numerous apps for the same basic cost (CRM, Project Management, Product and Finance focused apps, etc.) It can be fitted to the specific needs of pretty much any company - designed for small businesses, it represents a close to an ERP solution, highly integrated, scalable, and cost conscious. What's also great is its customer support - a representative can be contacted at any time and it's always almost an instant support. Great CRM with even greater future potential as it continues to develop.

What do you dislike?

Replacing current homepage with a dashboard featuring key company figures and trends could be an improvement (KPIs, summary graphs). Along with improved analytics, API capabilities should be expanded, which I believe is going to happen over time in any way as they develop.

Recommendations to others considering the product

Give it a try, evaluate all features - depending on your specific needs, there is a high likelihood it will be able to meet it

What business problems are you solving with the product? What benefits have you realized?

Collaboration and integration. With a team working remotely from each other, we found this solution to be a perfect "virtual office space".

Apptivo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great support with a very comprehensive product"

What do you like best?

The online chat help is superb. Very prompt regardless of time of day, and always understood - with suggested page links.

What do you dislike?

No much as yet! Seems to more than cover our requirements.

Recommendations to others considering the product

Take your time to spend learning how to customise the various modules.

What business problems are you solving with the product? What benefits have you realized?

CRM functions and customer service support

Apptivo review by Eryn S.
Eryn S.
Validated Reviewer
Review Source

"Top Notch"

What do you like best?

First and foremost, customer service is awesome

Application is easy and complete .My initial reason to checking this app out what because it is Google integrated.

I can do everything from logging a call, creating a customer, to scheduling, attaching material allowing automating inventory, to suppliers, to invoicing. This is just a small taste to what you can do with the application. I use it for so much more!

What do you dislike?

The application's server is a little slow a times. This is the only con for me.

What business problems are you solving with the product? What benefits have you realized?

I literally am able to now group multiple departments into one software and cross reference. If wanted, I could work from home because it's web-base and continue on with my work. Though I take advantage of the billing and accounting this program provides, I solely, only use it. I use my information as a back up. Our A/P and A/R department uses a different program.

Apptivo review by Jean Pierre M.
Jean Pierre M.
Validated Reviewer
Review Source

"The best in class support.. Congratulations Apptivo and his team"

What do you like best?

I loved the responsivness and the professionalism of Apptivo Team.. They are simply very professional and always supporting the best they can. As soon as you have understood how does the support works, you can relax and make sure you will get all the support you need.. If for any reasons they cannot solve the issue on the spot, they escalate in real time the issue to Engineering team and your interlocutor remains in line whith you while waiting their answer..

Guys you can be very proud about your support quality.. I do thank you very much..

What do you dislike?

Screen the look and feel looks a bit old fashion

Recommendations to others considering the product

Too bad I cannot inetgrate automatcally an order in Apptivo (www.Trycelery.com )

What business problems are you solving with the product? What benefits have you realized?

We are in a start-up mode and you can imagine how diffciult is it to trace and manage all activities with limited ressources. I sincerely believe Apptivo can support me in my stand alone organisation to manage all sales aspects at the beguinning.. Let see

Apptivo review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Verified Current User
Review Source

"Good product, it is improving. "

What do you like best?

It is simple, friendly to use, it is improving.

What do you dislike?

Some apps need polishing. Ie. Expense App is not good compared to other free apps in the market. The inventory needs polishing.

Recommendations to others considering the product

try it, several poeple and departments

What business problems are you solving with the product? What benefits have you realized?

Internal more efficient way to work

better docs handling

fast invoicing

improved repository for contacts

Apptivo review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Apptivo Review"

What do you like best?

Apptivo is Cloud based and more than a CRM. Apptivo is a complete small business suite of products at an inexpensive per user monthly price. Apptivo includes CRM, Project Management, Case Management, Billing etc., with seamless integration with Google Apps.

What do you dislike?

Being everything is integrated across the platform you need to have your workflows planned out prior to using the platform. I don't recommend diving in without any guidance.

Recommendations to others considering the product

I recommend Apptivo if you want a single platform to manage your business. If you prefer a best of breed approach Apptivo will have a lot of overlap.

What business problems are you solving with the product? What benefits have you realized?

We selected Apptivo when we started the business. We needed CRM, Billing, and Project Management tools to run the business and Apptivo provided everything we needed to get us up and running quickly. Being Apptivo is a Cloud based application we were able to start with a couple users and scale as we grew with no upfront expense. Apptivo was a great choice for us as a start up. Being everyone in the company has a need to use Apptivo, we had a common place to see the business activity.

Apptivo review by Bob N.
Bob N.
Validated Reviewer
Review Source

"Apptive CRM Review"

What do you like best?

It's a great and efficient CRM tool that requires very little effort to pickup and learn and is easy for integration amongst the staff.

What do you dislike?

I have no complaints or disslikes about apptivo, its great.

Recommendations to others considering the product

would definitely recommend this for small businesses looking for an effective crm tool.

What business problems are you solving with the product? What benefits have you realized?

We've used the apptive CRM for several Project Management and Invoicing applications quite effectively.

Apptivo review by Frederick C.
Frederick C.
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

How I only one cloud system everything in one system

What do you dislike?

have to sign in all the time not easy to find in edge

Recommendations to others considering the product

I would

What business problems are you solving with the product? What benefits have you realized?

Marketing and invoices

Apptivo review by User in Photography
User in Photography
Validated Reviewer
Review Source

"Need an all in one CRM?"

What do you like best?

Everything on one platform and tied together. Only need to go to one site to get everything taken care of

What do you dislike?

Can be a tad slow to switch between modules and clunky. Would like a more modern and easy to navigate UI.

Recommendations to others considering the product

Review what is important to you and decide from there

What business problems are you solving with the product? What benefits have you realized?

Customer follow up, project management and invoicing as well as lead management

Apptivo review by User in Investment Management
User in Investment Management
Validated Reviewer
Verified Current User
Review Source

"Kani did an Amazing Job!!!"

What do you like best?

I'm just very happy that we can screen share so it's easier to see what questions and how and where to go so I can get my questions answered! The patience and the desire to help me get all my questions answered is very cool!!!

What do you dislike?

It would be helpful maybe sometimes to talk...but no biggy

Recommendations to others considering the product

It's really Awesome

What business problems are you solving with the product? What benefits have you realized?

I've got a website yet the emails where going some where but I'm not sure where. I'm so excited it's going in Apptivo now!!

Apptivo review by Administrator in Legal Services
Administrator in Legal Services
Validated Reviewer
Verified Current User
Review Source

"Unbelievably well priced and versatile "

What do you like best?

Integration with google apps gmail generally

What do you dislike?

Newsfeed and inability to turn it off - need to keep certain matters private!

What business problems are you solving with the product? What benefits have you realized?

Sales pipeline management

Apptivo review by Charles S.
Charles S.
Validated Reviewer
Review Source

"Excellent service!!"

What do you like best?

First, the program is rather intuitive. But even more, when there is "ISH", Inevitable 'Stuff' Happens, their support team is online, responsive, and don't waste your time!

Basically, a great program and great support service!

What do you dislike?

I have no blatant dislikes other than the fact this required field demands 40 characters!

Recommendations to others considering the product

It works!

What business problems are you solving with the product? What benefits have you realized?

Lead Generation. It helps me to organize the process.

Apptivo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Customer support is immediate and excellent"

What do you like best?

Very intuitive software. Easy to use.

What do you dislike?

Need to update their iPhone, iPad and mac apps.

What business problems are you solving with the product? What benefits have you realized?

CRM

Apptivo review by Aaron D.
Aaron D.
Validated Reviewer
Verified Current User
Review Source

"Apptivo ERP Review"

What do you like best?

I love the way Apptivo uses a very familiar Icon/App method to deliver a very powerful software package.

What do you dislike?

In my business I have many regular customers who i require scheduling and appointment booking, I think Apptivo can improve in this area.

Recommendations to others considering the product

Great starting point, May need more development if intending to grow a large enterprise. Awesome solution for smaller business.

What business problems are you solving with the product? What benefits have you realized?

I have a Automotive Mobile Mechanic business and I feel Apptivo is one of the easiest business accounting/CRM/ERP available. I can spend more time working on my business.

Apptivo review by Consultant in Marketing and Advertising
Consultant in Marketing and Advertising
Validated Reviewer
Review Source

"leading design and implementation"

What do you like best?

it seems simple and well structured. We are in the implementation stage and it is still difficult to comment fully.

What do you dislike?

I am stuck in development where our project has dragged and its costing them money and they pushed me to well intentioned but minimized resources

What business problems are you solving with the product? What benefits have you realized?

proper CRM marketing

Apptivo review by Administrator in Media Production
Administrator in Media Production
Validated Reviewer
Review Source

"Good CMS with a number of features"

What do you like best?

I like the use of the contacts and ability to access client info

What do you dislike?

Some limitations on the CMS - Need more ability for marketing tools

What business problems are you solving with the product? What benefits have you realized?

Constant contact with clients

Apptivo review by User in Computer & Network Security
User in Computer & Network Security
Validated Reviewer
Review Source

"User friendly and does the job for me"

What do you like best?

I like the automation from creation of quote to invoicing at the click of a button

What do you dislike?

The reporting functionality is a bit weak

What business problems are you solving with the product? What benefits have you realized?

Quotes, price books, invoiceshhoop

Apptivo review by Administrator in Publishing
Administrator in Publishing
Validated Reviewer
Review Source

"Best Online CRM"

What do you like best?

Easy interface, understandable workflows, basic accounting knowledge is fine

What do you dislike?

Slow interface loading and cluttered interface

What business problems are you solving with the product? What benefits have you realized?

Less dependent on accounting professional

Apptivo review by Eugene C.
Eugene C.
Validated Reviewer
Verified Current User
Review Source

"Free Suite of Cloud Applications for SMBs"

What do you like best?

Apptivo is free to sign on, try, etc., with no credit card -- it literally takes a minute, and you're in. Apptivo offers a very broad range of product functionality, ranging from CRM to financials to project management, etc.

What do you dislike?

Trying to be all things in one solution is difficult. It's not as full-featured as SFDC for CRM

Recommendations to others considering the product

For CRM, I'd stick with Salesforce. However, Apptivo has ~40 different applications for free, so there's bound to be something in there that's useful, esp as everything is free. Apptivo also integrates with various services, so be sure to explore -- for example, the invoicing app integrates with paypal and google checkout

Apptivo review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"The latest UI has been real good !"

What do you like best?

the Framework looks solid and supports features which are customizable which is loved by my team . Excellent customer support.

What do you dislike?

Looking forward to the new launch

Recommendations to others considering the product

Excellent SAAS business automation tool I have come across !

Apptivo review by Erich R.
Erich R.
Validated Reviewer
Review Source

"Decent CRM for Professional Services Small Business"

What do you like best?

A decent tool for Time Tracking, Invoicing, Opportunity management. It essentially seems to be geared toward Professional Services organizations. Especially with features like Time Tracking, Invoicing, etc. I like the fact that these services are integrated and native to the application.

What do you dislike?

The opportunity management features, reporting, and searching definitely seem to be lacking as compared to Salesforce. The interface is clumsy and difficult to use. The app itself feels incredibly slow.

Recommendations to others considering the product

Use something tried and true like SFDC or Dynamics.

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