APS Payroll Solution

APS Payroll Solution

(152)
4.7 out of 5 stars

APS provides you with the tools to power through payroll, reduce costs, and simplify your workforce processes.

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APS review by Ryan W.
Ryan W.
Validated Reviewer
Verified Current User
Review Source

"Quality Product, Excellent Customer Service"

What do you like best?

Their product is easy to use and if you do need help the have great customer service. Unlike companies that use call centers, APS has people that are there for you that you know and know how to contact them when you need them. I feel that they are part of our team because I know their name, their face, and know that they are there for me when I have a difficult problem to resolve.

What do you dislike?

It can be cumbersome to use if you use multiple workstations or devices. APS requires you to register your device and that process can be difficult.

Recommendations to others considering the product

I would fully recommend APS for anyone who is with another "industry leading" company. They are offer all the services that the big boys do, but are still able to maintain great customer service and the personal touch that is lacking. It is very reassuring to know that they are just a phone call away. You know who they care, you don't get dropped in a big call center with a faceless representative, you actually have a picture of your rep and can speak to the over and over again. They get to know your company and your staff and almost become one of your employees. They are great!

What business problems are you solving with the product? What benefits have you realized?

Payroll processing, payroll tax processing, HR advising, hiring and on-boarding, electronic pay-stubs.

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APS review by JD G.
JD G.
Validated Reviewer
Verified Current User
Review Source

"Great Payroll Solution"

What do you like best?

The best thing about APS is that I have a dedicated account rep, who's direct number I have in the event that I need ANYTHING at all, from simple questions to complex issues. Just having one point of contact makes things so easy.

What do you dislike?

My only complaint is that the reporting tool is a bit cumbersome, but other than that, nothing major at all.

Recommendations to others considering the product

I'd Certainly try them out. I have no regrets.

What business problems are you solving with the product? What benefits have you realized?

For me personally, not having to worry about filing and paying payroll taxes and wage garnishments because its done automatically, makes my life so much easier! They also make processing payroll simple so that when I go to run it, I have very few steps to complete before its done.

What Payroll solution do you use?

Thanks for letting us know!
APS review by Prudence P.
Prudence P.
Validated Reviewer
Review Source

"The APS program is easy to navigate and very user friendly."

What do you like best?

There's many ways to retrieve information and build reports. There's also a multitude of reports already created for use. The self serve module is great and allows employees to access their pay stubs and W-2's without assistance. Customer service is very prompt and helpful.

What do you dislike?

Some of the report building is complicated and takes trial and error to get the desired report results. It is difficult to find the correct report needed at times but saving it as a favorite make it easy to pull up next time it's needed.

Recommendations to others considering the product

I would definitely recommend using APS. The program is easy to learn and easy to navigate. APS provides a variety of different reports to extract data and a detailed report writing system to create your own specific report. The e-self serve system is an easy way for employees to view their pay stubs. The electronic pay stub through self serve saves a lot of time by allowing employees to access this information themselves. The employee can view past and present stubs as well as W-2's.

What business problems are you solving with the product? What benefits have you realized?

We use APS to generate our payroll, also for budgeting purposes. We can use the report writers to output data in a variety of reports. The Self Serve module saves time having to help employees with retrieving old pay stubs since they are able to log on and find this information themselves. APS does all of our payroll tax processing and generates W-2's at year end.

APS review by User in Education Management
User in Education Management
Validated Reviewer
Verified Current User
Review Source

"Very helpful"

What do you like best?

We have used APS for the last year. They have been very helpful, and when I call with an issue, I can get it resolved very quickly. Most times, if I call, the issue is resolved immediately. If it cannot be done while I am on the phone, I get an answer before the end of the day.

What do you dislike?

I wish there was a chat link so that if it was a minor question, I could chat with a tech support person instead of calling.

What business problems are you solving with the product? What benefits have you realized?

It has help our company tremendously. There are only 2 of us in the Business Office, and I do the majority of the paperwork. Before switching to APS, I would have to collect timesheets, follow up with substitutes who had worked for absent teachers, follow up with absent teachers to make sure they completed the proper paperwork for the time off, etc. It was a huge hassle. Using APS allows me to check the hours, timesheets, etc. throughout the pay period so that I can make sure everything is completed in a timely manner.

APS review by Amy S.
Amy S.
Validated Reviewer
Review Source

"Bumpy at start, but getting better."

What do you like best?

Everything is in once place. Payroll, reviews, goals, employee events, employee documentation. It's all in one place and available for the employee, manager, and HR to review when needed.

What do you dislike?

Auditing vacation or personal time is not easy. The audit requires multiple reports and those reports do not download using same format for easy combining of info. For instance, one report may show employee name as Doe, Jane (####). The next report may show the employee name as Doe Jane. When using formulas in Excel, your common denominator is your name. But if the name does not report in the same format on both reports, you cannot combine. The reports I am speaking of are already setup reports. I did also setup my own reports, but they reported the same way. This is one example of several that the formatting doesn't report the same.

What business problems are you solving with the product? What benefits have you realized?

I don't have any current open problems.

APS review by Lisa B.
Lisa B.
Validated Reviewer
Verified Current User
Review Source

"Excellent Partner for Payroll Processsing"

What do you like best?

I have worked with APS for payroll processing for over 5 years. I have worked with multiple payroll providers over the years, but I have found the cost and service found with APS is far greater than the rest. I have formed a great partnership with APS Solutions, and they have become my go-to provider for all my clients' payroll needs. Their customer support team is always responsive, and I can have the confidence of knowing they have multiple go-to people depending on my specific needs. Their platform is easily navigable, and I find it to be the easiest to use. Overall, I couldn't be more pleased with this service.

What do you dislike?

I liked the small business package they used to offer, which no longer is available. It worked really well for my start-up clients. However, I find the current pricing package is still reasonably priced. (Truth be told, it's better for my clients to use APS for payroll than to have me process it regardless of the change in pricing structure.)

Recommendations to others considering the product

It's the best payroll provider I've used, so I wouldn't consider switching. I haven't encountered any of the normal pain points.

What business problems are you solving with the product? What benefits have you realized?

With the constantly changing tax requirements, I prefer to partner with experts in the field to ensure complete compliance with all filing requirements. It is important for me to have a go-to provider to handle my client's payroll, where I have complete confidence and trust. Working with APS allows me to focus my time where it will benefit the client best, while giving them a solution that will serve their needs cost effectively and securely. APS is a great partner for these needs.

APS review by Maggie B.
Maggie B.
Validated Reviewer
Verified Current User
Review Source

"Could be better, but overall good!"

What do you like best?

I like that APS and eselfserve are both simple and easy to navigate. I think that's important with an automatic system, especially when a customer is switching from a manual process. I think my favorite feature would be the option to pull reports through eselfserve. It's great that we can have all our supervisors using the reporting feature.

What do you dislike?

Some of the reporting in APSonline ends up not being accurate. This is frustrating when you are processing payroll for 550+ students and then 50+ faculty/staff. We switched to APS in hopes that payroll and time and attendance would be a lot more efficient and easier, but so far it hasn't been that way. We did complicate things due to our Tuition Credit situation with our Work Program, but this was made aware way before we even decided to officially go with APS.

Recommendations to others considering the product

Make sure you think of all the tiny details before the implementation process begins! It's easier to make changes before, than during the implementation process.

What business problems are you solving with the product? What benefits have you realized?

We switched from paper time cards (out of date, I know!) to this new electronic automatic system. We've been solving a lot of problems we used to have with late or lost time cards. It's pushed our students to be more proactive with their time keeping and that's great. Just a few of the benefits include all employees having access to their own hours and pay stubs, easy time approval, and access to see who is working currently. APS has better helped us give the responsibility to the correct people instead of having one office in charge of everything.

APS review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"APS Payroll Solution "

What do you like best?

APS offers a set up in processing payroll compared to other payroll solutions I've used before, such as Paychex. One feature we utilize every payroll is the easy upload of files into payroll. APS offers the ability to upload multiple files without over-riding data already entered. This has been extremely helpful for us due to half our employees using a separate time tracking system. We also upload additional files for commission and expense reimbursements. Overall, things run pretty smooth.

What do you dislike?

APS isn't very moldable to our needs, and we find ourselves trying to change the way to do things to fit them. I feel this should be the other way around. We've encountered many payroll specific struggles that seem to be pretty basic things. One frustration we often have is not being able to view a gross to net check for an employee on the spot. We have to pre-submit the payroll batch and then view it as a whole to get that view. This takes up a lot of time and doesn't help with our payroll efficiency. Another area that has caused a big headache is that the time and attendance module. This module doesn't currently offer an auto clock-out feature. If an employee forgets to clock out the "flag" is only visible until the employee clocks back in for their next shift leaving a short window for the manager to catch it. Our payroll specialist has been forced to run an hours exception report to look for single shifts in excess of 12 hours before processing payroll to verify managers caught and corrected these mistakes. Having an auto clock-out feature seems like a pretty basic thing.

What business problems are you solving with the product? What benefits have you realized?

We have grown significantly in the past year and are realizing our needs are no longer being met by using APS. Before our growth, APS offered a pretty good tool for payroll processing and maintaining basic employee information. For a small company APS could be a cost effective solution. I wouldn't suggest them for a company larger than 300 people or for those that have complicated payroll needs. APS, as its name illustrates, is an automated payroll system. It isn't a robust HR solution.

APS review by Administrator in Textiles
Administrator in Textiles
Validated Reviewer
Verified Current User
Review Source

"Highly recommend APS!"

What do you like best?

We appreciate the personal care that APS gives us as a customer. They are great about sending us reminders which is helpful because we get busy at times. Any time we have an issue they take care of completely which allows me to spend my time dealing with other matters.

What do you dislike?

There's not much to complain about. Over the years we have had other payroll companies contact us for business but we have not seen the need to make the switch. My only suggestion for improvement would be to create a mobile app.

Recommendations to others considering the product

It's worth it!

What business problems are you solving with the product? What benefits have you realized?

APS cuts back on our time spent for payroll processing and record keeping. Any kind of amendments or requests we have they take on and take care of completely for us.

APS review by Elizabeth N.
Elizabeth N.
Validated Reviewer
Verified Current User
Review Source

"APS is the BEST!"

What do you like best?

It is user-friendly. It is easy to manage. It has a lot of features and they are continually updating and providing additional features. It is customizable.

What do you dislike?

The implementation time does take some time but that is what you get with all software changes.

Recommendations to others considering the product

It is the best software that I have utilized in my HR and Payroll positions.

What business problems are you solving with the product? What benefits have you realized?

We utilize the payroll and timekeeping feature. It is very beneficial for the staff to also get everything under one portal instead of two like our previous software.

APS review by Angela K.
Angela K.
Validated Reviewer
Review Source

"I LOVE APS!"

What do you like best?

I love the level of customer service I receive. There have been several instances where I've almost missed submitting my payroll on time and my APS rep has called to make sure I get it in on time and has helped me even submit it remotely. The one on one care you get cannot compare at the bigger payroll companies

What do you dislike?

There's really nothing I dislike about APS

Recommendations to others considering the product

You just can't beat the level of customer service and care you receive. And the system is very user friendly!

What business problems are you solving with the product? What benefits have you realized?

One of the reasons we chose APS was for their ability to pay employees who are out of the country. You'd be surprised at how many issues we had with larger companies not being able to offer what should be a simple service.

APS review by Administrator in Religious Institutions
Administrator in Religious Institutions
Validated Reviewer
Verified Current User
Review Source

"Great Product, relieves pressures of Payroll"

What do you like best?

Great overall product. Ive been very pleased with the support I receive. We have a great support team who is quick to respond and act quickly. We are a multi-state company, and they relieve a lot of the pressures and headaches that come with managing people.

What do you dislike?

I wish that there was a customizable employee info screen, that I could put all of the info that Im always quickly accessing on one tab of the employee record, instead of having to jump around.

I would also like to see an easier paycheck calculator to help my employees when they are trying to make decisions.

What business problems are you solving with the product? What benefits have you realized?

We were able to consolidate our Payroll Operations easily and efficiently.

APS review by Administrator in Food Production
Administrator in Food Production
Validated Reviewer
Review Source

"A Year in Review"

What do you like best?

Implementation was relatively easy. Friendly staff, Excellent Salesman, Scott to our Project Manager, Deanna.

User friendly, robust system with continued growth potential for more. Great customer service. Easy How To guides for all aspects of the system.

What do you dislike?

Benefits Administration - Open Enrollment doesn't allow us to only show the benefits the team member is eligible for but all plans available. We have union and non-union and do not want different plans showing to groups that are not eligible for those plans.

Great reporting but can't move around the columns prior to running report.

Recommendations to others considering the product

I was able to speak with existing customers of APS and this really help to solidify our decision to partner with them. I suggest doing the same and you will get all the good and bad but more than likely still move forward with APS.

What business problems are you solving with the product? What benefits have you realized?

Allows for real time data, partial HRIS capabilities. Gives access to employee to view their time cards and paystubs and submit time off requests. .

APS review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Accurate, Convenient and Efficient Payroll Processing"

What do you like best?

I love having my payroll system available to me anywhere I have access to the internet. It is great to be able to process payroll easily if have to be away from the office. The support staff is always helpful and quick to respond whenever we need assistance. The platform itself is very user friendly and so is easy to use and easy to train new users when necessary. Regularly scheduled payroll batches are quick and easy to process. In the rare cases where we need to issue a payroll check immediately, it is easy to do with the manual prepay function. Year end tax reporting is quick and painless.

What do you dislike?

It is difficult to find something to dislike about the APS payroll system. They actually recently made a change that fixed what I would consider my biggest complaint. Previously, you could not review net check amounts and specific deductions before releasing a payroll batch for processing. Now you do have the option for one final review where you can drill down on each check, if you like, to see the net amount and all the deductions being taken. So right now, I really don't have a specific item that I dislike.

Recommendations to others considering the product

i'd say give them a try, you won't regret it. It is a great solution for our firm of about 50 employees.

What business problems are you solving with the product? What benefits have you realized?

The benefits we have realized include the flexibility to process payroll from anywhere I have an internet connection, saving time by having all tax payments and reports handled through APS and saving resources by moving to an essentially paperless pay system.

APS review by Dawn S.
Dawn S.
Validated Reviewer
Review Source

"User friendly"

What do you like best?

It's improved our ability to request, track and use paid time off and record the liabilities associated with paid time off.

What do you dislike?

As an administrator, I'd prefer to have one site to access rather than two.

Recommendations to others considering the product

I would definitely recommend APS. They've gone above and beyond to help us build a system that works for us. Their product has made a vast improvement in what we do, how we do it and how we record it.

What business problems are you solving with the product? What benefits have you realized?

We're electronically tracking time for hundreds of student workers rather than relying on paper time sheets. Accuracy and efficiency have been improved. Real time reporting allows for more oversight, which leads to more strategic decisions.

APS review by Don M.
Don M.
Validated Reviewer
Review Source

"APS Payroll Solution Review"

What do you like best?

I started to say I like their customer support best but decided that it is the ease of use that I most appreciate. Most of my professional career I have been involved with payroll software and I am impressed with APS. But the ease that I have taught someone in my company with zero experience how to access and review data has been very much appreciated.

What do you dislike?

I have found one data field (Base Location) that I can not add new locations myself. Instead I have to contact customer support. Although they are prompt adding this, I would prefer to be able to do so myself.

Recommendations to others considering the product

Very good product and good customer service.

What business problems are you solving with the product? What benefits have you realized?

As a non-profit company that services disaster recovery areas, we are in seven states as of now. Being able to accurately track all of these locations and allocate properly is very necessary and apprecaited.

APS review by Debbie R.
Debbie R.
Validated Reviewer
Review Source

"APS Review"

What do you like best?

APS allows employees to enter their time, mileage and expenses, supervisors to approve based on schedules or preset requirements, and minimizes the workload for the payroll administrator.

What do you dislike?

Any "back end" adjustments can skew our reporting. We tend to look for alternative ways to make adjustments.

Recommendations to others considering the product

APS has more to offer than the "Big Guys" at a much better price. If you are searching be sure to compare apples to apples in product, quality and service. APS definitely excels as a payroll provider. And I would love to praise our implementation team led by Aaron Johnson. He was amazing. And our salesman, Scott Lasseigne. No pressure--he just let the product sell itself. Thank you APS.

What business problems are you solving with the product? What benefits have you realized?

As the payroll administrator, APS has cut my time for processing payroll from 2 days to 2 hours. Reports are available within minutes of submitting the payroll batch. APS has been a great timesaver for our company.

APS review by Michele K.
Michele K.
Validated Reviewer
Review Source

"APS Payroll System is a winner"

What do you like best?

First, and foremost, i changed payroll services due to the absolute inconvenience associated with Customer Service.

APS has this well in hand, assigning a particular individual to our company. Bekah knows me, the company, and our issues. When i call with a problem it is generally handled within an hour or two!! I used to sit on hold for that long with the old service.

The ease of completing a payroll run is fantastic! I am done in less time than I used to need just running reports. Hallelujia!

Also, this is costing approximately 30% (!!!) of previous fees associated with payroll.

What do you dislike?

Occasional issues with our timekeeping, both digital hand clocks and PC based log-in.

Recommendations to others considering the product

For a company our size (approx 40 employees) it was absolutely the best choice! The employees like having their personal portals to deal with changing addresses, deductions, requesting time off, etc. Rather than having to see me to complete things, they are treated as adults. The information they have enables them to be able to plan a vacation well in advance, as well as scheduling last minute appointments outside of the work environment with access 24/7 from any PC.

Their customer service is top notch, and if it's a technical problem i am given immediate consideration in getting everything to run right again.

What business problems are you solving with the product? What benefits have you realized?

Substantial cost savings. Less frustration.

APS review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Verified Current User
Review Source

"A Review of APS"

What do you like best?

The Convenience and Intuitive nature of the APS payroll system is such a welcome change from the payroll service we were using whose name also started with an "A"! We have been very pleased with the transition which has been seamless. The reporting feature has saved us time and our employees are loving the time off request feature and vacation time reflected on site.

In a nutshell - the switch to APS has been one of the best moves we have made budget and time saving wise.

What do you dislike?

At this time we have not found anything that we do not like. It is such a vast improvement over what we have been using.

Recommendations to others considering the product

Take the time to review the APS video, talk to an APS representative and ask them to meet or beat your current level of payroll service and price point.

What business problems are you solving with the product? What benefits have you realized?

Saves time and money. We are spending much less time inputting payroll each week and compiling reports we need. We have saved approximately 50% over what we were spending prior to the switch on a payroll service.

APS review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"APS Payroll Solution is the real deal!"

What do you like best?

The reporting aspect of the software is very nice. Lots of canned reports to choose from and easy set up to create new custom reports.

What do you dislike?

The screen resolution on your computer has to be set at a specific (small) font to view all of the screens correctly.

Recommendations to others considering the product

We reviewed and compared several payroll solutions, but found that APS was the most comprehensive solution and had a lower price point than most. Plus, their track record for tax remittance and accuracy was impressive.

What business problems are you solving with the product? What benefits have you realized?

APS has enhanced our worker's comp tracking, garnishment reconciliation and employee benefit tracking. These are things we did not have with our prior payroll service.

APS review by Jennifer D.
Jennifer D.
Validated Reviewer
Verified Current User
Review Source

"I have had excellent experience with APS"

What do you like best?

User friendly and excellent customer support

What do you dislike?

when creating reports, unable to chose the layout of the report - such as the order in which may want the columns to print

Recommendations to others considering the product

I think it is a great program and user friendly.

What business problems are you solving with the product? What benefits have you realized?

At this, no problems. In past have had changes made to current reporting after an upgrade. APS was very helpful in assisting to make we had necessary reports needed

APS review by Paulett W.
Paulett W.
Validated Reviewer
Review Source

"APS is the best"

What do you like best?

The customer support team is top notch and they are always willing to assist with any problems that our company is having. The software is user friendly. Retrieving documents such as W2s & tax documents can be retrieved easily. It is a big deal for us to be able to access historical data.

What do you dislike?

Not being able to delete a payroll batch can be an inconvenience.

Recommendations to others considering the product

Go for it. You will not be disappointed

What business problems are you solving with the product? What benefits have you realized?

Payroll processing. This solution has assisted us with error free processing of our payroll needs as well as the filing of taxes in a timely and efficient manner.

APS review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"Great value for payroll processing"

What do you like best?

APS is easy to use and accurate. Processing is straightforward. Pricing is clear with no hidden fees. Earnings and deductions (along with general ledger, 401k, etc) can be customized to your business. Highly recommend. Representatives are highly responsive.

What do you dislike?

I would like to be able to see complete tax information (FUTA, SUTA, etc) before payroll is finalized.

Recommendations to others considering the product

If you want streamlined, easy-to-use payroll services, this is for you.

What business problems are you solving with the product? What benefits have you realized?

We are able to quickly and accurate process payroll and have quarterly returns and new hire reporting done. It's simple to use and saves time and stress from trying to calculate payroll manually.

APS review by Administrator in Facilities Services
Administrator in Facilities Services
Validated Reviewer
Verified Current User
Review Source

"I have had the best customer services experience in all of my HR career with APS."

What do you like best?

The Customer Service! I am impressed with the platform, but the team behind the software is why I don't want to look anywhere else!

What do you dislike?

I would love to see a separate app feature rather than just a mobile friendly site (which still works great by the way).

Recommendations to others considering the product

Be open about your processes when you are going through the demos. Don't be afraid to ask the questions. The APS sales team is honest and will get back to you when they may not know the answer to your questions. That was such a big relief than having a sales rep make up an answer to close on the deal.

What business problems are you solving with the product? What benefits have you realized?

We enjoy the assistance with the payroll service. To know that our taxes and required filings are being sent in on time is a huge load off of our plate.

APS review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"APS is wonderful"

What do you like best?

Our current rep, Shelly Scott is amazing! Because of our Work Program aspect, I believe our account is very unique and Shelly is always there to answer our tough questions and help us find solutions to any problems we have. APS has made our payroll and on boarding processes so much easier which has allowed us to use the saved time on other projects.

What do you dislike?

There are some limitations to the system, which is understandable. We are a unique entity and we have been able to customize a lot within the system, we would like to be able to customize a few more options.

What business problems are you solving with the product? What benefits have you realized?

Our campus uses the time and attendance for all of our student employees and majority of our professional employees. We also use APS for our Payroll, benefits administration, on-boarding and record keeping needs.

APS review by John B.
John B.
Validated Reviewer
Verified Current User
Review Source

"Greatest Payroll Ever! "

What do you like best?

SImple to use, has all the bells and whistles. Allow you to easily process payroll, maintain employees records.

What do you dislike?

Havent found anything yet that i do not like. The system is user friendly and we ahvent had any issues with it across multiple useres performing a variety of functions in the process.

What business problems are you solving with the product? What benefits have you realized?

We were having issues with payroll data entry errors and the simple step by step process reduced that to zero. Also, audits were a real pain with our paper records, now we use the online records storage to keep critical data in the cloud for easy access.

APS review by Katherine D.
Katherine D.
Validated Reviewer
Review Source

"External Accountant for several private companies. I process payroll for these companies."

What do you like best?

Payroll processing is a breeze with APS. They reply to my emails right away and are very attentive!

What do you dislike?

I can't think of anything right now. The reps are very proactive and do not hesitate to complete tasks requested or needed. I can't keep up with their speediness.

Recommendations to others considering the product

CUSTOMER SERVICE IS VERY ATTENTIVE AND RESOLVES ISSUES IMMEDIATELY

What business problems are you solving with the product? What benefits have you realized?

APS makes my life as an Accountant easier. They handle everything from A-Z. Is there an HR department? I do have HR questions sometimes from my clients. I haven't approached APS however may be they could assist with these inquiries...

APS review by Cindy C.
Cindy C.
Validated Reviewer
Review Source

"APS Review for G2 CROWD"

What do you like best?

After I reviewed several products on the market, I recommended APS to our company and it has been the best decision we have made. It coordinates with the ESelfService portion that our employees use with such ease that there has virtually been not training needed on the employee end. And with the new Federal changes in the Exempt and Non-exempt status it will enable us to move quickly with those changes.

What do you dislike?

I really don't have any dislikes, but would like to see an onboarding piece added for the HR potion.

What business problems are you solving with the product? What benefits have you realized?

Staying in compliance with our contract licensing has been made a lot easier through the Events tab.

APS review by Stephen L.
Stephen L.
Validated Reviewer
Review Source

"Friendly Support Staff, Great Payroll Service"

What do you like best?

Initial setup for basic payroll services was very easy. Our account representative was always available, or otherwise called back quickly. They're always adding new features and making enhancements to the system.

What do you dislike?

The Affordable Care Act was difficult to setup, and difficult to maintain. The changing regulations don't help, and I understand it is difficult to build a system that suits everyone. I just find it difficult to have to mark certain employees as full time, with another separate checkbox for "Include in ACA Variable Hour".

Also don't like that the E-SelfServe user names are preset to numbers and employees cannot change the username. I have to lookup usernames and il3watcwreset passwords all the time.

What business problems are you solving with the product? What benefits have you realized?

Benefits - outsourcing payroll to APS is cheaper than processing payroll in-house.

APS review by Administrator in Staffing and Recruiting
Administrator in Staffing and Recruiting
Validated Reviewer
Review Source

"Quick response, simple interface design, and great service."

What do you like best?

Your dedicated account rep. is extremely responsive and has an answer for you within minute. Simple training and very patient staff makes working with them an enjoyable experience. The ease of input makes the system a breeze. It is like payroll for Dummies! That works for me.

What do you dislike?

At this point, I do not have anything negative to say. Everytime I have a question, my account rep. has the answer or gets it for me in a very quick turn around. Extremely impressed with the customer service from APS.

Recommendations to others considering the product

Be sure and ask questions. You do not know all the services provided unless you ask. You might need all the services, but it is great to know what is available.

What business problems are you solving with the product? What benefits have you realized?

They handle all my payroll, tax withholdings, payroll tax payments, and accrual management. It saves me time and money each week.

APS review by Zettie R.
Zettie R.
Validated Reviewer
Review Source

"Web Based Payroll"

What do you like best?

The service I get is outstanding with APS. I feel like I've known my Help Center Account Manager for years. The system has safety nets, so making mistakes is virtually impossible!

What do you dislike?

Occasionally there is a slowdown in the processing speed of the system.

Recommendations to others considering the product

In my opinion APS is the best web based system for the cost. The other three vendors I reviewed were more costly and they all basically provided the same services.

What business problems are you solving with the product? What benefits have you realized?

APS takes away all liability regarding Payroll taxes for my company. The reporting is unlimited!

APS review by Rebecca B.
Rebecca B.
Validated Reviewer
Verified Current User
Review Source

"Great product"

What do you like best?

We have used aps for years and are completely satisfied. Great reporting and great customer service.

What do you dislike?

I don’t have any negative thoughts about this product. We have used aps for years and are completely satisfied.

Recommendations to others considering the product

Easy to use and great repori

What business problems are you solving with the product? What benefits have you realized?

Used for payroll and payroll tax reporting.

APS review by Amy S.
Amy S.
Validated Reviewer
Review Source

"Overall, APS has made our payroll and HR systems more efficient and effective."

What do you like best?

APS project manager is always available to ask questions and help us use the system most effectively.

What do you dislike?

They have been unable to add Alaska Standard Time as a time zone. It seems like an easy fix.

What business problems are you solving with the product? What benefits have you realized?

Our payroll system was a collection of papers moving from one person to the next. Each payroll took time from several different people. Now timesheets are recorded electronically and it has eliminated many sheets of paper going across 4 different desks. Great time saver and tree saver!

APS review by Karen W.
Karen W.
Validated Reviewer
Verified Current User
Review Source

"APS is great!"

What do you like best?

The payroll system has been such a time savings from our old payroll provider.

What do you dislike?

The reports are hard to manipulate and creates rounding mistakes which makes reconciling harder.

What business problems are you solving with the product? What benefits have you realized?

Time savings with preparing payroll and not having to run garnishment checks through our accounts payable.

APS review by Angie W.
Angie W.
Validated Reviewer
Review Source

"Professional and responsive payroll management providers"

What do you like best?

We receive very quick responses to our questions or concerns, and their staff take the time to make sure we understand how to use all the features available to us with our account.

What do you dislike?

Nothing that they can control. Sometimes the system needs to me to review and approve things when I am on the road, but that is not their fault! We have set up another layer of account manager to be able to handle these kinds of things when I am unavailable.

What business problems are you solving with the product? What benefits have you realized?

Managing payroll distribution and calculation and payment of taxes.

APS review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Good Product--Great Service"

What do you like best?

Helpful Staff--Available when I need them rather than having to wait 1+ hours on hold with ADP. Reporting options provide flexibility rather than having to rely on the reports made available. Especially helpful in compliance audits for Worker's Comp and 401k.

What do you dislike?

Visibility to some of the tables such as the PTO Accrual setup.

Recommendations to others considering the product

Staff is helpful and available. Processing is straightforward and easy to do.

What business problems are you solving with the product? What benefits have you realized?

Payroll and PTO management at two locations. Better information, and visibility to users. Lower cost.

APS review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"Employees love self serve"

What do you like best?

Simplicity - the system is easy to use and very quick to submit payroll. The e-self serve works great and is easy for our employees. Employees and supervisors have engaged the self serve function.

What do you dislike?

There are some back end formulas for various items like vacation accruals that we do not have visibility to what's underlying to check for accuracy. Vacation accrual is only real-time, so unable to go back and look at accruals at points in time.

Recommendations to others considering the product

Depending on your location (s), dual taxation is not a native function for APS.

Depending on your location (s), California overtime does not automatically calculate.

Depending on whether you use carrier connections for Benefits, CC's are done through 3rd party and took a significant amount of time to function.

What business problems are you solving with the product? What benefits have you realized?

We have eliminated 8+ hours of data entry on time off due to self serve pto entry. Our employees take vacation by the hour.

APS review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"APS Review"

What do you like best?

The whole experience has been very personal and professional. From the hiring of APS to do our payroll, to the everyday communication, the staff has been prompt and courteous. I always feel welcomed whether on the phone with a representative, or in person at their office. From the top-down, everything has been a wonderful experience.

What do you dislike?

There has been nothing i have disliked thus far, they may feel differently about me !! I frequently call them with a question, or even to do something while i am traveling, they are always quick to assist me in anything that myself or my staff may need.

Recommendations to others considering the product

I would suggest contacting APS, learn about their services, and experience for yourself their world class customer service.

What business problems are you solving with the product? What benefits have you realized?

Simple payroll, the organization has educated me and my staff on the process and certain features that have developed along the way. They often update our staff through interactive emails, and updates on taxes, payroll law changes, etc. I would definitely recommend!

APS review by Administrator in Religious Institutions
Administrator in Religious Institutions
Validated Reviewer
Review Source

"Amazing Customer Support!"

What do you like best?

The customer support is by far the best thing about APS and some of the best customer support I have ever experienced working with software companies. I have a direct person I contact via email, and I always get my answer or a solution within a day.

I love how user-friendly the software is too. I never had training and I didn't need training because it was so easy to use.

They are always making great updates. I'm very excited about the manager self-service functionality they have introduced this month. This will make our processes and staff so much better.

What do you dislike?

Some of the reporting can be tricky to navigate at first, but you definitely can work through it and figure it out.

The time off module is not great, and really should be improved. Accruals are quite often incorrect. And our staff have difficulty knowing how much time they have available.

Recommendations to others considering the product

It is great for the price and customer service. If you have a complicated time off accrual system, you may need to ensure it can work with your processes. Other than that, I would recommend to everyone.

What business problems are you solving with the product? What benefits have you realized?

We are working through how to make our performance reviews more streamlined and allow for better communication between ministries and supervisors. I think the manager self-service function is going to help that.

APS review by Ethan C.
Ethan C.
Validated Reviewer
Verified Current User
Review Source

"Great Services from a great company"

What do you like best?

Ease of use - simple navigation & transparency. Account managers standing by to remind you or help as needed.

What do you dislike?

overly attentive account reps (if there is such a thing)

What business problems are you solving with the product? What benefits have you realized?

payroll & payroll tax outsourcing. All done accurately & with ease

APS review by Cheri B.
Cheri B.
Validated Reviewer
Review Source

"Excellent!"

What do you like best?

Customer service is outstanding. Any questions, whether through email or telephone, are answered immediately and the representatives are always professional and ready to assist.

What do you dislike?

I would like to be able to save the batch confirmation report. There have been times that I wasn't able to print the batch report for my records and if you don't print the report when it is generated it is no longer available.

What business problems are you solving with the product? What benefits have you realized?

We use APS for our payroll and tax reporting.

APS review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Review Source

"User Friendly"

What do you like best?

In regards to the software itself, I find it very user-friendly to use. It's not over-complicated. So much information available in one database is really helpful!

The Report Manager has several canned reports available. If for some reason you can't find the right one, the Report Writer makes it easy to develop your own.

The Document Manager is also a life-saver when it comes to communicating company-wide documents and getting employee signatures.

What do you dislike?

On rare occasion, the software becomes unresponsive, usually during a period of heavy usage. However, this is usually easily fixed with a simple refresh (Ctrl+F5).

Recommendations to others considering the product

I would highly consider APS. The system is easy to use. Customer service has always been helpful!

What business problems are you solving with the product? What benefits have you realized?

We began using APS for our payroll solutions, and since have incorporated the Time & Attendance feature and the Benefits Management features. Currently, we're looking to add the Recruiting and On-Boarding products.

APS review by Todd H.
Todd H.
Validated Reviewer
Verified Current User
Review Source

"Excellent service - easy to use"

What do you like best?

Easy to use, and they take all of the hassles out of it. We no longer need to have a payroll or accounting type person on staff to do payroll.

What do you dislike?

Nothing, it all works great. Easy to use, easy to learn.

Recommendations to others considering the product

You can't go wrong with APS.

What business problems are you solving with the product? What benefits have you realized?

Staffing and time saving. Using services like this lets us focus on what we do, and in the end it saves us money.

APS review by Cindy H.
Cindy H.
Validated Reviewer
Review Source

"experenice has been great"

What do you like best?

User friendly, easy access to reports, easing keeping track of miss punches which helps make P/R go smooth.

What do you dislike?

Since switching to APS in January of this year I have not found anything I dislike.

What business problems are you solving with the product? What benefits have you realized?

When you log into APS it shows how many miss punches you have which is a great help in keeping track of time for daily hour report and P/R

APS review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"I Love APS "

What do you like best?

I like best the customer service and the program is really easy to use. It is user friendly and the employees receive an email of payroll posted where they can log in and print w2's and weekly pay sheets.

What do you dislike?

there is nothing i don't like about APS this is the easiest friendliest payroll system i have used, its user friendly for myself and the employees. there are no dislikes at all this works with ease.

Recommendations to others considering the product

my recommendation is that you use the program for atleast a year, use the tools allotted, chat, email and of course utilize the tool to allow employees to access their payroll needs to help you in the long run, its cost effective and works well.

What business problems are you solving with the product? What benefits have you realized?

I really only process payroll here and there are no problems, the benefit of using this software is the ease and comfort it is cost effective. With eaze I can effectively process payroll, i have customer service via phone and chat for quick questions. I just enjoy this program and cannot say enough about it to friends and family.

APS review by Administrator in Automotive
Administrator in Automotive
Validated Reviewer
Verified Current User
Review Source

"2016 APS Review"

What do you like best?

I am able to build reports with the information I need to print or export into excel.

What do you dislike?

I realy can't think of anything that I don't like with APS Payroll Solucions.

Recommendations to others considering the product

APS provides more than just payroll. Our company uses it to keep track of PTO hours, driver's licenses, birthdays, anniversary dates and more. The ability to add custom fields to each employee and to build the reports with exactly what you need is awesome!

What business problems are you solving with the product? What benefits have you realized?

Tax reports that would have taken weeks to build were done by APS with no problem. Payroll is so much easier and more reliable than our previous payroll system.

APS review by Laurie M.
Laurie M.
Validated Reviewer
Review Source

"Quick and easy"

What do you like best?

The admin screen is easy to customize for our firm’s needs which makes payroll a breeze.

What do you dislike?

While I know it’s a security feature and necessary for larger businesses, I don’t like having to confirm the payroll a second time after it’s been submitted.

What business problems are you solving with the product? What benefits have you realized?

I no longer have to calculate withholding or even worry about making those payments, not to mention preparing the checks twice a month. APS handles all of it.

APS review by La'Kica J.
La'Kica J.
Validated Reviewer
Verified Current User
Review Source

"APS is a dynamic company for all of your Payroll/HR needs!"

What do you like best?

The system is very user friendly and easy to train new users on using it.

What do you dislike?

No dislikes at this time. I am happy with the APS software.

What business problems are you solving with the product? What benefits have you realized?

Payroll tax returns are taken care of

APS review by Lori D.
Lori D.
Validated Reviewer
Verified Current User
Review Source

"APS support"

What do you like best?

customer service with our reps

user friendly reports available or customizable to build

What do you dislike?

carrier connect needs improvement -- they work working through challenges with file feeds

Recommendations to others considering the product

Customer service and implementation team helpful

Platform for reports easy and makes sense

Ease of navigation among data fields in p/r platform

What business problems are you solving with the product? What benefits have you realized?

On-line benefits admin, COBRA administration, carrier connect

APS helped with all

APS review by Administrator in Sports
Administrator in Sports
Validated Reviewer
Verified Current User
Review Source

"Director of Administration"

What do you like best?

Very user friendly. Particularly enjoy the HR module. Enabled my organization to virtually go paperless.

What do you dislike?

I believe some minute segments of the employee appraisal process in the APS system could use some fine tuning or more in-depth description of how to use the module.

What business problems are you solving with the product? What benefits have you realized?

Driving employees to the self serve portal to log in time, locate forms and policies, alleviating some of the burden for our 1 person HR department.

APS review by Melissa G.
Melissa G.
Validated Reviewer
Review Source

"APS payroll worth the cost"

What do you like best?

I have used numerous different payroll platforms and found this one very easy to navigate and manage.

What do you dislike?

My client managed their own payroll but I would need to find reports to verify info and sometimes found their placement of reports confusing.

What business problems are you solving with the product? What benefits have you realized?

As a bookkeeper, it's great when my clients have a payroll system they are comfortable working with to support their payroll needs.

APS review by Ethan L.
Ethan L.
Validated Reviewer
Verified Current User
Review Source

"Excellent Payroll Solution"

What do you like best?

Cloud base solution and customer support

What do you dislike?

The implementation process needs to be a bit smoother, but overall we were satisfy.

What business problems are you solving with the product? What benefits have you realized?

Cost savings and efficient process

APS review by Executive Sponsor in Food & Beverages
Executive Sponsor in Food & Beverages
Validated Reviewer
Review Source

"Great and easy to operate "

What do you like best?

There user friendly site . They also are very knowledgeable on questions that might occur . The account having a manager / helps with all and any problems that we may have .

Our company has benefit because it's time friendly .

What do you dislike?

Sometime the payroll batches take to long to load for us to print payroll checks . I also sometime find that the long in to the site takes a long time to load. I like that they don't change many things on the dashboard or on the site . Sometime less is more .

Recommendations to others considering the product

Is a great and useful add in payroll .

What business problems are you solving with the product? What benefits have you realized?

We save time and money because APS does all when . Such as making sure the taxes are paid and down correctly.

APS review by Holly B.
Holly B.
Validated Reviewer
Verified Current User
Review Source

"Wonderful, Easy to Use Payroll System"

What do you like best?

The ease of creating custom reports

Customer Service

My dedicated account manager always gets back with me promptly when I have issues and stays in contact with me until my issues are resolved

Converting from another payroll provider was seamless and extremely smooth

Continuous updates on tax changes and laws keeps me informed

What do you dislike?

My account manager has changed 3 times in one year

Recommendations to others considering the product

If you are like me and require in depth reporting that must be customized and changed frequently then you should give APS a look. We switched from ADP and the time that APS has saved me in comparison to the complicated, non-user friendly reporting of ADP has proven invaluable.

You will not find a more knowledgeable, friendlier group of professionals to work with. They always take their time and answer all my questions. They work diligently to get any special projects I need completed and whenever the answer or finished product cannot be completed in 24 hours they stay in touch with me the entire time ensuring that I am kept in the loop and always know where we are in the process.

What business problems are you solving with the product? What benefits have you realized?

I am spending a lot less time creating custom reports than I used to in the past.

I no longer have to attend time consuming seminars and classes to stay up to date on changes in the laws that affect my company.

Our tax filings are taken off of my desk and done for us

APS review by Faith T.
Faith T.
Validated Reviewer
Verified Current User
Review Source

"Wonderful product that keeps on improving!"

What do you like best?

I love the fact that APS has continued to add additional functionality to the system as well as improve on existing features. In addition, the staff is always helpful and timely in their responses.

What do you dislike?

I would like the ability to use a net to gross calculator when computing manual paychecks. We would also benefit from being able to add non-cash benefit items to regularly scheduled payrolls with the ability to "gross up" the amounts in order to pay the taxes on the employees behalf.

Recommendations to others considering the product

APS has countless ways to improve your organizations payroll processing routine. In addition, they have continued to add to their functionality and offerings to their clients. The improvements also reach across the board to the employee user interface in eselfserve, allowing employees the opportunity to be more involved in the process.

What business problems are you solving with the product? What benefits have you realized?

Processing payroll has become more efficient and organized for us. We are benefiting greatly from the ability to import the payroll journals directly into our accounting software instead of having to do manual entries. The reporting, time off features, Benefits Administration and eselfserve are also great tools for the entire organization.

APS review by Christine K.
Christine K.
Validated Reviewer
Verified Current User
Review Source

"Meets our needs"

What do you like best?

The individual attention that I have received from my assigned account representative has been phenomenal. Anytime I have a question Misty has gone above and beyond to make sure I understand. If Misty is unavailable I have always been directed to another account rep that has helped me. APS goes above and beyond in their customer service to make certain that their customer's are taken care of.

What do you dislike?

I have had a few issues with the console online freezing up.

Recommendations to others considering the product

I have only been in my position for a few years and APS has been amazing to work with. They have helped walk me through new processes and issues as they arise. In addition, they have reached out to show me additional options as our company and needs have expanded.

What business problems are you solving with the product? What benefits have you realized?

I am the only person in my company that works on payroll and APS is incredibly user friendly. From the home screen to the constant improvements their programs are very easy to use and understand. As our company has grown so has our needs. APS has reached out to show how they can meet our ever expanding needs with products that are readily available.

APS review by Diana D.
Diana D.
Validated Reviewer
Verified Current User
Review Source

"Outstanding system and customer service!"

What do you like best?

APS is hands down the most user friendly payroll and HRIS system I have used. It has a wonderful self service platform for employees where they can clock in and out and make time off requests. APS is very customizable, which is an important feature for our business since we have many different types of compensation. Reports are also easy to run and there are many helpful ones that are in the system. Additionally, you can create custom reports to suit any need.

Above all else, the customer service that is provided is top notch. Every time I need assistance, an account manager is available and any issues are solved very quickly.

What do you dislike?

There is nothing about this system that I don't like.

What business problems are you solving with the product? What benefits have you realized?

We are able to utilize APS for our payroll needs, benefits administration, employee time clock, vacation time accruals and requests, tax reporting, and ACA reporting in the near future. There is also a wonderful HR console that is helpful for us to track employee professional licenses which are important to our business.

APS review by Mack M.
Mack M.
Validated Reviewer
Verified Current User
Review Source

"Great, customized service for a fast-growing startup business"

What do you like best?

I chose APS Payroll for all our payroll processing for our initial location of a nationwide franchise business. The team at APS has been able to resolve each and every business or regulatory issue encountered in the two years we have operated our business. I especially like the customized and friendly service we receive. APS worked closely with us as we launched our second location of our franchise just one month ago. The rollout of our new location was completely seamless and pain-free. I highly recommend them.

What do you dislike?

To date, I have not encountered any payroll issues or challenges that APS has not been able to resolve for our business.

Recommendations to others considering the product

Utilize your relationship with your APS account manager. They are there to help you. Just ask.

What business problems are you solving with the product? What benefits have you realized?

We have complex payroll rules for a staff who receive a combination of commissions, tips, and bonuses in a retail environment and APS Payroll was able to quickly create a customized solution that worked for our business. APS has also helped me as we have grown our business through the expansion to a 2nd location.

APS review by Rose G.
Rose G.
Validated Reviewer
Review Source

"APS is amazing! "

What do you like best?

I love that anytime I have an issue with my payroll, I can call or email my account manager and I usually have an answer within a few hours!

What do you dislike?

I dislike that I have to submit my payroll through a website other than APS

What business problems are you solving with the product? What benefits have you realized?

APS is making payroll a very quick task. It is almost effortless on our end!

APS review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Administrative Manager"

What do you like best?

Ease of use

Adequate security

Responsive customer service

What do you dislike?

Not really much to complain about. There have been time when we simply had no work and therefore no payroll, but we were able to suspend our account. We weren't going anywhere but that had to be addressed for some reason.

Recommendations to others considering the product

Program is dependable and reasonably priced

What business problems are you solving with the product? What benefits have you realized?

Payroll accuracy

IRS compliance

APS review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Very good payroll package if you do not need all the bells and whistles"

What do you like best?

User Friendly. Very easy to process payroll

What do you dislike?

customer service use to be fabulous. they are just not as knowable as they use to be

What business problems are you solving with the product? What benefits have you realized?

None really. We are just using this mainly for payroll. We have the HR module to help with the 1095s; however, we still have to do a lot of corrections before we finalize the forms

APS review by Tiffani R.
Tiffani R.
Validated Reviewer
Verified Current User
Review Source

"Great for my small business as it grows!"

What do you like best?

Customer support is always quick to reply

What do you dislike?

Main dashboard interface could be a bit more user friendly.

What business problems are you solving with the product? What benefits have you realized?

Payroll & Payroll Taxes

APS review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Verified Current User
Review Source

"APS is a terrific payroll software"

What do you like best?

APS is a terrific payroll software and easy to use. The software support will answer your phone call immediately and solve your problems.

What do you dislike?

There is nothing to dislike about this software

What business problems are you solving with the product? What benefits have you realized?

The time that this software has given me back has been the biggest benefits. The required reporting that APS will do for us has been another benefit.

APS review by Nola A.
Nola A.
Validated Reviewer
Verified Current User
Review Source

"APS Payroll Solution Review"

What do you like best?

Ease of use, fast and friendly customer service, reporting features, payroll tax calculations made extremely easy,

What do you dislike?

It is difficult to calculate a bonus check, post taxes, for a certain amount. It takes a lot of trial and error. Also, it is sometime easy to get lost in the number of report options there are.

Recommendations to others considering the product

Great product for value. Easily computes payroll taxes per employee based off the selected exemptions. The direct deposit feature is extremely easy to use, and provides an efficient means of paying employees. The reporting has a lot of depth, although it can be tough at times to figure out which reports display what information. Overall, its a great program that I would highly recommend to others.

What business problems are you solving with the product? What benefits have you realized?

Payroll solutions, specifically with taxes and W-2's, has been made a lot easier with APS, and the price per value is highly reasonable. Having APS has saved us great amounts of time in processing payroll.

APS review by Joy E.
Joy E.
Validated Reviewer
Verified Current User
Review Source

"Love, love, love APS! "

What do you like best?

APS makes processing payroll a breeze! They have excellent customer service! When my account manager is not in the office, her emails are answered by another APS team member. Our managers love how easy it is to review and approve their staffs time. I love that I can transfer in time from eselfserve or upload a csv file to process payroll. The report builder is a dream come true!

What do you dislike?

There is nothing I dislike about APS. Even when they can't answer my questions right away, I usually have it by days end.

Recommendations to others considering the product

From the implementation stage to daily entry, APS has been outstanding. Contact them! You will be glad you did, I know we are.

What business problems are you solving with the product? What benefits have you realized?

As APS grows, they continue to make changes that enhance the system. They are a life saver when it comes to taxes. Having employees in multiple states could have been a nightmare, but APS set us up and keeps us compliant.

APS review by Jeff K.
Jeff K.
Validated Reviewer
Verified Current User
Review Source

"APS delivered everything and then some"

What do you like best?

Quite simply, APS is an outstanding organization. From needs assessment, system configuration, implementation, and ongoing support we have been thoroughly pleased with their service and platform.

What do you dislike?

I am not aware of any frustrations with the system that we just have to ‘live with’.

What business problems are you solving with the product? What benefits have you realized?

We are actually two separate companies, managing 55 clients, and average 110 employees total. We provide long term, interim, and project staffing as well as HR & Finance consulting to Government entities throughout California. Given our model, we needed a system that allowed us to track time and pay rate for payroll, and time and bill rate for billing by client. Through the needs analysis and configuration process, APS was able guide us in how to utilize their system in ways that represented a quantum leap forward for our billing and reporting needs. There wasn’t anything in their core system that needed to be customized, although we paid for some custom exports for various retirement plans, billing and GL.

APS review by Debbie S.
Debbie S.
Validated Reviewer
Review Source

"APS had the format that most closely matched what we were using in-house"

What do you like best?

Easier input of information which cuts down the time I spend on payroll. Employees can also get their stubs online.

What do you dislike?

Changes to the initial setup might take a short time, but our customer rep is quick to respond.

What business problems are you solving with the product? What benefits have you realized?

ACA reporting became a lot easier with APS Payroll. Several departments can now be tracked in the HR portal.

APS review by Administrator in Printing
Administrator in Printing
Validated Reviewer
Review Source

"Very User Friendly"

What do you like best?

We are about to run our first payroll with APS and so far they have gone above and beyond to make the experience of switching payroll companies a good one.

What do you dislike?

Since we haven't been able to fully utilize APS yet, I don't have any dislikes. So far we have been able to catch the discrepancies as we have been going through the set up.

Recommendations to others considering the product

Do your research and you will probably find that for the price and support, APS is hard to compete with.

What business problems are you solving with the product? What benefits have you realized?

We are trying to cut our payroll processing time in half and give our employees a better place to receive their pay information. APS has been able to both of these things for us so far.

APS review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great Company. Great people"

What do you like best?

The website is very user friendly and the staff is super helpful

What do you dislike?

I would like for the canned reports to be able to add items to.

Recommendations to others considering the product

I wish the canned reports could be edited to add

What business problems are you solving with the product? What benefits have you realized?

We utilize the payroll system and all of its tax benefits. We are looking into the HR system as well

APS review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Mediocre to average"

What do you like best?

Ease of use for normal payroll functions; i.e. time keeping, scheduling time off, processing payments, w-2, calculating and remitting taxes, accruals etc

What do you dislike?

Not able to customize to meet all of our needs thus far

Recommendations to others considering the product

Ask plenty of questions to make sure that they can accommodate any quirks of your industry and/or business

What business problems are you solving with the product? What benefits have you realized?

We mainly moved to APS to consolidate several disjointed platforms under one umbrella.

APS review by Richard M.
Richard M.
Validated Reviewer
Review Source

"Very happy with APS Payroll!"

What do you like best?

APS Payroll is very affordable and the website is very easy to navigate.

What do you dislike?

Nothing! I cannot think of a single thing to change.

Recommendations to others considering the product

High level of personal service when needed - the cost is good and well worth it.

What business problems are you solving with the product? What benefits have you realized?

Payroll is a huge item and to have it NOT be on my plate is fantastic!!

APS review by Sophia F.
Sophia F.
Validated Reviewer
Verified Current User
Review Source

"Stream line process"

What do you like best?

Single point of contact, single sign on system, new features being added frequently, easy payroll process, employee outlook alerts, custom fields and employee e self-serve just to name a few.

What do you dislike?

On occasion upgrades and or glitches cause certain features not to work. APS normally resolves pretty quick though. Turn around time on setting up some custom features.

Recommendations to others considering the product

Our company demoed multiple payroll companies over a 2 years in a row before making a switch. The first year I picked APS but we didn't make a move. The 2nd year after demoing multiple payroll companies again APS was still my choice and that's when we decided to make a move.

What business problems are you solving with the product? What benefits have you realized?

This year we used the benefit administration feature. It made open enrollment for 200 employees go a lot faster. Savings we have experienced with switching from our old payroll company.

APS review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"The transition from our old payroll system to APS was streamlined by APS. It was great!"

What do you like best?

APS is very easy to use. I like the Doc Vault and being able to get to important information with ease.

What do you dislike?

It is not easy to create custom reports with the information comes from more than one module.

What business problems are you solving with the product? What benefits have you realized?

APS has cut down on the amount of time it takes to process payroll.

APS review by Molly F.
Molly F.
Validated Reviewer
Review Source

"APS - A solid Payroll provider!"

What do you like best?

The customer service has been fantastic. I've enjoyed working with everyone. Additionally, the service provided for the price is unbeatable.

What do you dislike?

I wish they could have come onsite to do training but that is a minor thing compared to the benefits we've received.

What business problems are you solving with the product? What benefits have you realized?

We did not have an HRIS before transitioning to APS. By adding this tool, we're able to run reports and have access to all of our employee information without the use of Excel spreadsheets.

APS review by Diane B.
Diane B.
Validated Reviewer
Review Source

"EASY TO USE"

What do you like best?

I like the ease and simplicity of time entry

What do you dislike?

sometimes, the system 'hangs up" & unable to clock in

What business problems are you solving with the product? What benefits have you realized?

Not solving any "problems", per sey, just a great benefit to have such a good system for tracking all employee information; I really like the reports builder & manager. I also LOVE working w/our Rep., Shelly Scott. She is always willing to help. She is always very helpful and timely in her responses.

APS review by Nathan W.
Nathan W.
Validated Reviewer
Review Source

"APS Online Payroll "

What do you like best?

They have made our aloha integration flawless. I would recommend them to any small to middle size business. They have taken a payroll that took all day to less than an hour to submit.

What do you dislike?

Report Module seems to be a little confusing at times.

What business problems are you solving with the product? What benefits have you realized?

Data intergration.

APS review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Excellent experience in the first 9 months"

What do you like best?

Customer service is outstanding! It is wonderful to have a dedicated support person/team.

What do you dislike?

Recruiting/onboarding. We had hoped to move our recruiting/onboarding process to APS. However, once we got into the details, we realized that our current/prior solution was superior. So, decided not to use APS recruiting/onboarding.

Recommendations to others considering the product

Our only disappointment was that the recruiting and onboarding modules were not as integrated with the rest of the system as we had hoped.

What business problems are you solving with the product? What benefits have you realized?

With APS we have integrated HR systems, timekeeping, and payroll in one platform.

APS review by Jami B.
Jami B.
Validated Reviewer
Review Source

"Wonderful company to partner with! "

What do you like best?

APS is a very productive company! We are a small business and don't use all aspects of it but the parts we do use are great! We have a complicated pay scale due to differential pay and 12 hour shifts and they make my job so much easier as BOM and payroll clerk.

What do you dislike?

We have problems ever now and then that make it difficult to enroll new employees in the hand punch time clock. The problem has gotten better but it makes clocking in and out hard for new employees. Also, when we have to pay people for working holidays, or orientation, it requires a manual correction on my part. It's not difficult but sometimes hard to remember.

Recommendations to others considering the product

Ask as many questions as you need to! They are very patient and very understanding. I spent multiple phone calls with several people implementing this system and not once did anyone ever act like they were rushing me or annoyed by all the questions we had.

What business problems are you solving with the product? What benefits have you realized?

This payroll/HR system has saved so many man hours by figuring everyones pay and me not having to sit down and take 2 days to do it myself. I feel like they keep a good track of taxes and also will save time by sending out everyones tax information at the end of the year..... once again saving lots of time!

APS review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Could be better..."

What do you like best?

The simplicity of the website. How easy it is to navigate around and complete your payroll run.

What do you dislike?

I do not like how hard it is to submit a bath for a multi-unit company. I have to call in my batch every pay period and cannot just click batch on the web page itself.

I also do not like how there isn't a "save" button on the website to lock in everyone's hours, deductions, etc that we just plugged in. There are sometimes when I double check that everything is entered correctly and call in the batch, only to find out that one or two of my units did not receive any hours! And when I call to find out why, the people I talk to have no idea why the stores were left out. And to avoid this from happening in the future, I was told to take a screen shot of the batch page after each unit has entered their info and email the screen shots to someone at the company! That is outrageous! JUST CREATE SAVE BUTTON!

And then if I ever do not remember to call in my batch, let's say if it just slipped my mind or if I have other things going on demanding my attention that week, no one is there to catch my back and ask if we are submitting a batch that week. Each company should have an account rep that looks to see when they are scheduled to do payrolls that can call and remind you when your deadline is coming up.

Recommendations to others considering the product

Make sure not to forget to submit your batch! They'll never call to remind you and you'll have to wait a couple of days to still do direct deposit either that or you'll have to hand write checks again.

Double and triple check that you have all your information entered before submitting your batch. The website does not always save what you enter!

What business problems are you solving with the product? What benefits have you realized?

Using this payroll company, usually, simplifies our payroll. It allows us to have control over everyone's information, set their pay, deductions, etc ourselves. We can decide when to run a payroll and even run a random payroll for just a few employees if we forgot about them. It also allows us to easily plug in people's direct deposit info ourselves instead of sending that sensitive information off via email. Employees can also receive emails letting them know when they got paid and can even get online to find and view pay stubs.

APS review by Sherri G.
Sherri G.
Validated Reviewer
Review Source

"Sure Ride Charter dba Sun Diego Charter"

What do you like best?

The system is easy to use and simple to figure out. The tracking features are easy to trace and follow up. I like the events feature. I place a lot of data in this field.

What do you dislike?

The reports are hard for my right now but it because I have not had a chance to learn the system. My fault and not APS. Not enough time in the day to learn everything. I wish there were training books as well.

Recommendations to others considering the product

Give APS the opportunity to assist your payroll & HR needs. They are not aggressive and pushy. I have worked with several payroll & HR systems and so far I have enjoyed this system the best.

What business problems are you solving with the product? What benefits have you realized?

We just started using APS in July 2014. We are still getting familiar with the system. Benefits are the tracking system and being able to add documents for the employees to see in the system. Like the training information.

APS review by Emily S.
Emily S.
Validated Reviewer
Verified Current User
Review Source

"APS Payroll Solutions is exceptional!"

What do you like best?

Honestly the best part about APS is the customer service they provide. Everyone I talk to is wonderful and very helpful. They are always quick to call back and really care about making sure we are taken care of.

What do you dislike?

The benefits portion still has a lot of growing room, however they are making progress in that area very quickly and I am excited to see how it will grow.

What business problems are you solving with the product? What benefits have you realized?

This system has really tied our payroll, time keeping, and benefits management together nicely. I feel that we are better able to serve our employees with the employee access portal as they have information at their finger tips and can submit several changes without having to ask for a form.

APS review by Lori V.
Lori V.
Validated Reviewer
Review Source

"Awesome payroll solution that is web based and very user friendly....."

What do you like best?

We switched to APS from another provider after a hurricane. We realized that we needed a cloud /web based solution so that our employees could get paid from a remote location in a crisis situation. The move has been great and we love the fact that we were able to give input about the product in its infant stage.

What do you dislike?

We use the time clock software and at times if we add a manual punch then the employee uses e self serve clock after our manual entry the sequence gets messed up.

What business problems are you solving with the product? What benefits have you realized?

We track 401k enrollment dates, use the reporting for workers compensation audits, we also store employee new hire packets, change forms, performance reviews, disciplinary documents and benefit enrollment forms in the employee record which make retrieving these documents very easy at compensation meetings or when completing request for government agencies. APS also does our payroll tax filing and makes the payments on our behalf.

APS review by Donna K.
Donna K.
Validated Reviewer
Review Source

"Payroll was never so easy."

What do you like best?

My employees can print their own W-2's the beginning of January. There isn't any paperwork to process and creating a payroll online is easy peazy. Any questions and I can talk to my payroll rep right away. If I'm out of the office, I can still do the payroll from wherever I am. Best move we ever made.

What do you dislike?

I really can't think of anything that I dislike. Service is great and as a person who really does not understand computers, this is simple enough for me.

Recommendations to others considering the product

If you hate doing payroll, you'll love APS. They do all the hard stuff.

What business problems are you solving with the product? What benefits have you realized?

I save time 3 ways. First, creating a payroll for the pay period is fast. Second, we don't spend any time fixing errors because there haven't been any. And Third, I don't have to be sitting at my desk to do payroll. If I am out of town, I can still do it and don't have to rely on anyone else in the office.

APS review by Janna C.
Janna C.
Validated Reviewer
Review Source

"I love APS Payroll Solution"

What do you like best?

I love that APS keeps up with all of the payroll rules and tax requirements for me! This is one less hat I have to wear as a surgery center administrator. I love that I have my own APS account rep I can call on when I have questions or issues regarding payroll. My account rep even reminds me if I am nearing a payroll deadline and I have not submitted that payroll yet! I love that I can manage accruals and deductions through APS. This feature makes my payroll tasks much easier!

What do you dislike?

I haven't found anything I dislike about APS up to this point!

What business problems are you solving with the product? What benefits have you realized?

Eselfserve through APS is wonderful for my staff! Here they can keep track of their own hours and PTO accruals, and pull information regarding past payrolls. Eselfserve has decreased staff coming to me with questions regarding payroll. I like that a lot!

APS review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Our experience has been very good in our first year"

What do you like best?

I like the ease of processing everything online.

What do you dislike?

I don't like how you automatically get signed out after a short amount of time.

What business problems are you solving with the product? What benefits have you realized?

We had a bottleneck with our previous payroll system before that has been alleviated with APS

APS review by Marian C.
Marian C.
Validated Reviewer
Review Source

"Daycare Payroll"

What do you like best?

I love that the product is easy to use. I have serious Math anxiety so I was fearful that I would not be able to handle the system on my own but after the APS rep showed me how simple it was it literally took me 20 minutes to do payroll for my staff of 5.

What do you dislike?

I did not dislike anything about this product it was so easy to use & the APS rep was always available to me even if they had to visit.

Recommendations to others considering the product

Use APS for all your ventures! I LOVE THEM!

What business problems are you solving with the product? What benefits have you realized?

The business problems I have solbed with the software is correctly filing taxes. In my industry it is very easy to miscalculate taxes and get in bigeneral trouble but I didn't have to worry about that because APS always had my back.

APS review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"I have had a great experience with APS"

What do you like best?

I like the reporting, filters for searching for employees.

What do you dislike?

I would like customer support to be more informed when we need help on an issue.

What business problems are you solving with the product? What benefits have you realized?

We have had very few employee complaints, the direct deposits are working great.

APS review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"APS Payroll-Great Control"

What do you like best?

With the APS Payroll reporting module designing reports is intuitive and simple. This has given our company greater versatility when reviewing our data helps us to both feel in control and get our finger on the pulse of our operations.

What do you dislike?

The creation of deduction items must go through APS team members. This is more oversight than we are use to.

Recommendations to others considering the product

The ease of processing and accessing data makes this solution an easy choice for our company.

What business problems are you solving with the product? What benefits have you realized?

The additional data manipulation that is available through APS Payroll simplifies worker's comp reports, ACA Tracking, and general payroll analysis.

APS review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Makes Payroll Easy"

What do you like best?

The support is very good. From the front end training to daily support, the APS staff has always taken good care of us. The website is easy to navigate and use. Reports and tax forms are always available/mailed in a timely manner.

What do you dislike?

I can't think of anything. APS has made payroll easy.

Recommendations to others considering the product

Give it a try.

What business problems are you solving with the product? What benefits have you realized?

Instead of spending hours doing payroll and filing tax information, I spend a few minutes twice a month inputting payroll. It's been a huge timesaver.

APS review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Review Source

"They know what they do"

What do you like best?

response time to a issue is quick, as well timely reminders on public holidays is good too.

What do you dislike?

There is always areas to improve, I think color used in the web portal will give a better way to use the software

Recommendations to others considering the product

I would like APS add a section in the employee profile for details of Drivers license and which state it is issued from

What business problems are you solving with the product? What benefits have you realized?

Payroll issues, it has benefitted reducing my time doing payroll

APS review by Maggie R.
Maggie R.
Validated Reviewer
Verified Current User
Review Source

"APS makes payroll a breeze!"

What do you like best?

User friendly for the employees and management. Payroll is completed quickly without the hassel of in house duties. Easy to monitor users and creates much needed privacy.

What do you dislike?

The only complaint that I can think of is that Flow Control should have started using APS along time ago. Definatly worth it!

Recommendations to others considering the product

Money well spent. Payroll can be very complicated, with APS's involvement I feel at ease knowing all unemployement taxes are being done correctly.

What business problems are you solving with the product? What benefits have you realized?

The accrual of vacation and sick time in the past was a problem. Now, with APS the employee accruals are done with percision.

APS review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Review Source

"Could be better but overall good"

What do you like best?

It is easy to navigate around both systems (APS and eselfserve). The support team is usually quick in getting you an answer.

What do you dislike?

The Benefits Administration has yet to meet our needs for open enrollment. Reporting is somewhat limited as to the information you can pull. Sometimes you have to pull two different reports to get everything you need and that makes the task time consuming.

What business problems are you solving with the product? What benefits have you realized?

I'm not exactly sure on this question.

APS review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Easy to use, very professional"

What do you like best?

I pay only $25.50 per month for a one employee company. APS is very easy to use and they've handled everything perfectly for me for 10 years.

What do you dislike?

No problems - it's pretty simple. Customer support reps have changed, but always found someone to help.

Recommendations to others considering the product

Priced competitively and easy to use.

What business problems are you solving with the product? What benefits have you realized?

I am a one man corporation. I needed to be able to have tax withholding from the salary paid to myself.

APS review by Arlene P.
Arlene P.
Validated Reviewer
Verified Current User
Review Source

"Execellent payroll service provider !!!!!"

What do you like best?

Eliminates the headache of processing payroll, making tax payments and reporting. And the customer service they provide has been timely and accurate. Allows more dollar productive time.

What do you dislike?

There is nothing so far I dislike about the service they have provided so far.

Recommendations to others considering the product

Absolutely....in fact I am signing up another company I will be starting January 1, 2015 with APS.

What business problems are you solving with the product? What benefits have you realized?

Elimination of processing payroll, making tax payments, tax agency reporting and end of year reporting in house. Benefits realized are less time spent of payroll and less room for error doing payroll in house.

APS review by User in Restaurants
User in Restaurants
Validated Reviewer
Review Source

"Why I use APS payroll"

What do you like best?

I've used all the major payroll companies as well as prepared payroll in house during my 10 years in business. APS has been the easiest to deal with, especially when I have had issues. Setting up new locations or transferring from one payment solution to another has always been handled professionally and with as little stress on me as possible. I would highly recommend APS to any small business owner starting out.

What do you dislike?

I don't get to see my sales rep (Stacey Smith) enough!

What business problems are you solving with the product? What benefits have you realized?

Payroll and Human Resources

APS review by Tom G.
Tom G.
Validated Reviewer
Review Source

"New Customer - Very Good Implementation Experience"

What do you like best?

The people at APS are great - tremendous amount of support during the implementation phase. So far the product is meeting our expectations. We like the portal experience both on the administrator and employee side.

What do you dislike?

We've had a couple of surprises, one having to do with Quickbooks integration that is likely unique to us, the other having to do with PA local taxes relating to housing allowances and will require some re-programming to be done by APS to solve (a temporary solution was created in the interim). We are confident that APS will be able to resolve these however.

What business problems are you solving with the product? What benefits have you realized?

Streamlining payroll and payroll taxes by outsourcing to APS. This has allowed us to free up personnel resources for more strategic purposes.

APS review by Internal Consultant in Wholesale
Internal Consultant in Wholesale
Validated Reviewer
Review Source

"APS Payroll is Excellent!"

What do you like best?

The staff is quite available and helpful when we need to call on them.

What do you dislike?

The reports were a bit difficult to understand initially, but since that time we have learned that there are many customizations available. Again I find the staff very good with this.

Recommendations to others considering the product

Checj out users i businesses similar to yours.

What business problems are you solving with the product? What benefits have you realized?

We really like the direct deposit feature, and the accommodations for those employees who do not have a bank account.

APS review by Administrator in Restaurants
Administrator in Restaurants
Validated Reviewer
Review Source