What do you like best?
The product is extremely mature and well constructed. The fact that Apttus has the most robust total Quote-to-Cash offering ranging from Configure-Price-Quote (CPQ) to Contract Lifecycle Management (CLM), Incentive Compensation Management (ICM) and Revenue Recognition capabilities, makes their Contract Management capability that much more scalable into an even bigger, more valuable business solution.
I also had a phenomenal experience with their Professional Services team that embedded with our team, got to know our business, challenges, processes and desired outcomes and worked tirelessly to deliver a winning solution. As a result, we transformed our contract management operation from a highly disconnected, manual and e-mail driven approach to a completely automated process within the Salesforce ecosystem. We were able to leverage pre-approved legal language to more easily construct our contracts. Approvals were automatically generated, disseminated, escalated and captured within the system. Contracts were easily e-signed by customers and countersigned by our legal team with a single click. Ultimately all contract language including terms, conditions and even specific clauses were stored as searchable data.
What do you dislike?
There is little to dislike about the Apttus CLM product or in their ability to deliver a winning solution. As with many Salesforce applications, use of the interface could sometimes be more efficient with less whitespace and fewer page turns. But this is a minor consideration given the awesome results and great success we have experienced with this Apttus solution.
Recommendations to others considering the product
Consider Apttus very highly for three reasons:
1. Their broader Quote-to-Cash vision and scalability
2. Their exceptional Professional Services
3. The strength of their organization and their dominant standing in the marketplace
What business problems are you solving with the product? What benefits have you realized?
As a result of our Apttus CLM implementation, we reduced our manual process by 40% of the redundant or unnecessary process steps. We reduced our contract processing costs by 25%. And we experienced a 60% increase in the speed at which contracts were signed. So, we were able to reduce the lag between close of an opportunity and the point at which we were able to start recognizing revenue.
Sales Reps love it. Legal relies on it. And the Operations team can't live without it. In 25 years, this was one of the smoothest, most successful projects I have had the pleasure of overseeing.