What do you like best?
I backup lot of terabytes of files on many different servers. ArcServe can backup open files, with deduplication and a lot of high level features.
I also backup Exchange Server in a Failover Cluster. I like how easy it is to add a new cluster to the backup jobs. I can tell ArcServe to backup using the passive nodes, helping the active nodes performance. You can backup and restore from database to emails, very granular when correctly configured.
I backup System State and Bare Metal servers that I can restore easily inside of VMs.
I backup to disk, disk to Tape, with many different jobs configuration and schedule based on the data to backup.
What do you dislike?
I had many issues with my SQL Backup, not clearing the transaction logs. My servers were full, and using my previous backup solution, I didn't see it coming. Was disappointed.
I have a lot of coredump for no reason, and ArcServe won't clean it. It fills my hosts.
The UI is old, and can be buggy or hard to understand. Finding logs or errors can be hard sometimes, understanding what went wrong and what worked.
Make ups jobs are messy.
Recommendations to others considering the product
The new version is very nice! It is worth a trial, at least.
What business problems are you solving with the product? What benefits have you realized?
I always like to say that the Backup is more important than the data, because if someone overwrite or delete a file by mistake, you can restore using the backup, but if someone brake the backup, you are in big trouble!