What do you like best?
Easy to use by any user. Does not require someone in IT to complete any administrative changes in the system.
Continual upgrades occur from the manufacturer to make it better.
Change Orders are easy to create and track to completion.
Searching can be very easy once one learns how to search.
Allows for both Administrative ability to enter data and through change orders depending on how one has done the initial setup of the product for the locations use.
Easy to get to the top level assembly from a lower component, no matter how many levels are within the Bill of Materials.
Cloud based system with direct setup from Arena as part of the initial purchase and setup. Nice people to work with.
What do you dislike?
Reporting is minimal, you require additional steps to complete the retrieval of some of the data that one may want to get from the system.
Making changes in the administrative settings for items, categories, etc must be carefully managed to ensure that data is not lost or misunderstood after the changes have been added/implemented.
I wish Supplier information was also revision controlled to allow for the differentiation of records associated with each item stays only with that revision. It does associate to specific revisions, but the delineation between one and the other is not there consistently across multiple views.
I wish it had a way to drag and drop multiple files at once for upload instead of selection of 1 by 1
Recommendations to others considering the product
Better reporting structure
Clearer vision for usage of the various modules and how they may really help them verses sticking with the simplest setup.
Cost structure may still be intimidating to a search of lowest cost and a system that will provide the basic needs and abilities to grow with their company should they decide to be more inclusive of other modules.
What business problems are you solving with the product? What benefits have you realized?
Solves tracking of files to each revision of an item (SOP, documents, parts, assemblies, etc) Track Bill of Materials per assemblies and multiple product configurations.
Track SOP information
QSR, DHR, DMR set as structures for long term tracking of information for medical device records. EU MDD Tech file set ups as well.
Simple one stop location for data on BOM information. Simple tracking of SOP files and associated records. Ease in tracking change orders and traceable back to the products.