What do you like best?
The sheer usability of Arena is unmatched, both from the standpoint of universal access through the cloud-based interface as well as the flexibility and fluid customization of the workspace. Simply put, you can set up Arena PLM to support nearly any project you can imagine from your PHONE is a matter of minutes.
What do you dislike?
After more than a decade as a dedicated power user, there really isn't much to dislike (or even ask for!) from the software. Updates are frequent and well documented (and announced), feature requests are taken seriously and bug fixes are handled quickly. There are a few bells & whistles I've been suggesting for a while that I'm still waiting to premiere (some tweaks to change order routing and sign off would be SUPER helpful) but for the most part I am one happily content customer.
Recommendations to others considering the product
Start early, and don't be afraid to release parts to higher levels as soon as they are ready. Part numbers are cheap, and revisions are too, and it's better to err on the side of having too MUCH data as backup than too little. Being able to revert back to earlier stages of development, whether to explore previously disregarded design paths or recover from a mistake is immensely useful, and Arena helps companies do that with a minimum of disruption.
What business problems are you solving with the product? What benefits have you realized?
The management of a complex, high mix, deeply configurable product is a significant challenge in itself, more so once off-shore vendors and contract manufacturers are thrown into the picture. Arena gives us a place accessible to ALL that can be the Repository of Record, that single source of up-to-date, reliable data.