What do you like best?
The key requirements for event management are brought together on one platform. The integration of a CRM, online application forms, integrated payment gateways and an API to allow full website integration, allowed our company to remove three systems from our business workflows and to save hours in manual processing of applications.
What do you dislike?
Not much to dislike with Arlo, we have a number of administrators so would like to see some more granular security controls for system users, and we often have some bespoke requirements for our business needs. Also we have a number of system roles and it would be good to have these reflected in the pricing model. Having said that, Arlo have been very responsive to assisting with these issues either directly, or in upcoming releases.
What business problems are you solving with the product? What benefits have you realized?
The main business problem Arlo solves is the end to end IT integration of the even management process. For us Arlo manages an initial application, though to acceptance, through to registrations, and payments, surveys and communications with the registrant. We also have fully integrated the system into our website via the API so have removed a previous manual job to manage the online presence of course information.