What do you like best?
Fantastic customer service helps to pinpoint the exact information I need. The service sends me clippings each day that are interesting and insightful, and I quickly share them with my colleagues to spark new conversations with the clients - effectively, its a ready-made 'moments that matter' toolkit.
What do you dislike?
Every now and then they send me useless financial statements for my clients - so still pertinent to my clients and what they are doing, but in terms of building rapport with my clients, not useful. But I still eagerly open each clipping email to see what is inside.
Recommendations to others considering the product
Consider geographic and language reach - last I spoke with the team they were limited in geographies covered and languages included, but had big plans for global expansion.
You get what you put into it - so take the time to get the search functions right and it'll feed you the information you need, when you need it.
What business problems are you solving with the product? What benefits have you realized?
Helps keep me and my team focused on the client and able to reference things about the client and their day-to-day news activities. Great way to start a new conversation with the teams.
Caveat: I use this service mostly for company and news clippings, with a dash of social media. I understand it can do a lot more with client and contact details, but this is an area I have not used extensively.