Recorded version of the AskNicely Intro to NPS webinar.
AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework.
Create a culture of continuous feedback. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS) using the Net Promoter Score (NPS) framework.
Empower every team member with the feedback they need to make every experience great on the right screen - Salesforce (with full NPS dashboard, leaderboard, text analytics, and reporting capabilities), mobile app and TV dashboard
Automate customer reviews, referrals, and retention. Use workflow tools to turn feedback into reviews that boost your Google rating and case studies that win new business. Boost retention by automating follow up with at-risk accounts.
AskNicely has three major points of differentiation:
Highest Survey Response Rate:
With 'a one question, one-tap' feedback experience, AskNicely delivers response rates that are 4-6x higher than conventional surveys.
Automated real-time feedback
AskNicely integrates with major CRM platforms (including the only bi-directional sync and managed NPS package for Salesforce) in minutes to automate the feedback process and provide ongoing monitoring of customer satisfaction (ie. no need to create periodic 'campaigns').
Actionable for All Team
AskNicely offers an industry-first iOS or Android mobile app for NPS. This enables all functional teams (customer success, sales, marketing, product, HR and operations) to immediately receive feedback and follow up. The whole business can proactively combat customer churn, drive growth and get feedback on features. Automate health check alerts, one-click testimonial publishing, and CRM workflows to generate reviews.