Recorded version of the AskNicely Intro to NPS webinar.
AskNicely is integrated customer feedback software that helps businesses deliver great customer experiences and accelerate their growth using the Net Promoter Score (NPS) framework
It only takes a few minutes to connect AskNicely to your existing CRM (including Salesforce.com), helpdesk, dashboard, and e-commerce platforms so that the customer is at the table in every decision, every day.
AskNicely has three major points of differentiation:
Highest Survey Response Rate:
With 'a one question, one-tap' feedback experience, AskNicely delivers response rates that are 4-6x higher than conventional surveys.
Automated real-time feedback
AskNicely integrates with major CRM platforms (including the only bi-directional sync and managed NPS package for Salesforce) in minutes to automate the feedback process and provide ongoing monitoring of customer satisfaction (ie. no need to create periodic 'campaigns').
Actionable for All Team
AskNicely enables all functional teams (customer success, sales, marketing, product, HR and operations) to immediately follow up. The whole business can proactively combat customer churn, drive growth and get feedback on features. Automate health check alerts, one-click testimonial publishing, and CRM workflows to generate reviews.