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AskNicely

AskNicely

4.7
(433 reviews)
Optimized for quick response

The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.

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What is AskNicely?

AskNicely Videos

Recorded version of the AskNicely Intro to NPS webinar.

AskNicely Details Provided by: Aaron W.

AskNicely Details Provided by: Aaron Ward

Co-founder & CEO at AskNicely
Website
www.asknicely.com
Related Links
FAQ
Mobile Apps
Languages Supported
Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Maori, Norwegian, Russian, Spanish, Swedish, Thai, Vietnamese

AskNicely Screenshots

About AskNicely

AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework.

Create a culture of continuous feedback. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS) using the Net Promoter Score (NPS) framework.

Empower every team member with the feedback they need to make every experience great on the right screen - Salesforce (with full NPS dashboard, leaderboard, text analytics, and reporting capabilities), mobile app and TV dashboard

Automate customer reviews, referrals, and retention. Use workflow tools to turn feedback into reviews that boost your Google rating and case studies that win new business. Boost retention by automating follow up with at-risk accounts.

How do you position yourself against your competitors?

AskNicely has three major points of differentiation:

Highest Survey Response Rate:
With 'a one question, one-tap' feedback experience, AskNicely delivers response rates that are 4-6x higher than conventional surveys.

Automated real-time feedback
AskNicely integrates with major CRM platforms (including the only bi-directional sync and managed NPS package for Salesforce) in minutes to automate the feedback process and provide ongoing monitoring of customer satisfaction (ie. no need to create periodic 'campaigns').

Actionable for All Team
AskNicely offers an industry-first iOS or Android mobile app for NPS. This enables all functional teams (customer success, sales, marketing, product, HR and operations) to immediately receive feedback and follow up. The whole business can proactively combat customer churn, drive growth and get feedback on features. Automate health check alerts, one-click testimonial publishing, and CRM workflows to generate reviews.

Vendor
AskNicely
Company Website
Year Founded
2014
HQ Location
Auckland, New Zealand
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
43
Twitter
@asknicely
Twitter Followers
2,579
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AskNicely
4.7
(433 reviews)