Aspect CXP Pro

Aspect CXP Pro

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4.4 out of 5 stars

Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach.

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Aspect CXP Pro Details Provided by: Shelley H.

Aspect CXP Pro Details Provided by: Shelley Hofman

B2B Digital Marketing | Demand Gen | Campaign/Lead Management
Website
www.aspect.com
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About Aspect CXP Pro

Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost through automation, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR).

How do you position yourself against your competitors?

- Design once, deploy anywhere.

- Deployment flexibility: get the full stack of IVR solutions in the cloud, on-premise, hosted, or as a hybrid deployment.

- Omni-channel engagement: reduce customer effort with intuitive, omni-channel self-service and context continuity that tracks movement across channels.

- Adaptive, personalized experience: make the IVR more human-like by predicting caller intent based on recent activity and adapting menu options to respond to anticipated questions.

- Natural language understanding: engage customers with conversational chatbots and AI applications that leverage cutting-edge NLU technology in multiple languages.

- Reporting and analytics: no more black boxes. Aspect CXP Pro provides insight into your main KPIs and lets you make educated decisions on improvements and changes to your IVR over time.

- Seamless escalation: enable your customers to find simple answers and perform routine tasks on their own – and easily transfer to a live agent for additional help, without repeating any information.

Vendor
Aspect Software
Company Website
Year Founded
1973
HQ Location
Phoenix, Arizona
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
2095
Twitter
@AspectSoftware
Twitter Followers
13197
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