Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost through automation, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR).
- Design once, deploy anywhere.
- Deployment flexibility: get the full stack of IVR solutions in the cloud, on-premise, hosted, or as a hybrid deployment.
- Omni-channel engagement: reduce customer effort with intuitive, omni-channel self-service and context continuity that tracks movement across channels.
- Adaptive, personalized experience: make the IVR more human-like by predicting caller intent based on recent activity and adapting menu options to respond to anticipated questions.
- Natural language understanding: engage customers with conversational chatbots and AI applications that leverage cutting-edge NLU technology in multiple languages.
- Reporting and analytics: no more black boxes. Aspect CXP Pro provides insight into your main KPIs and lets you make educated decisions on improvements and changes to your IVR over time.
- Seamless escalation: enable your customers to find simple answers and perform routine tasks on their own – and easily transfer to a live agent for additional help, without repeating any information.