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Aspect CXP Pro

Aspect CXP Pro

(15 reviews)

Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach.

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Aspect CXP Pro Features

Knowledge Share

Knowledge Base

Provides a repository of information that can be used by those seeking support.

(Based on 11 reviews)

Searchable Articles

Makes articles in the knowledge base searchable on the web.

(Based on 11 reviews)

Community Forums

Enables users to engage with other users to solve common issues.

(Based on 8 reviews)

Interactive FAQs & Forums

Allows site administrators to participate in forums and update FAQs accordingly.

(Based on 6 reviews)


Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

(Based on 8 reviews)

Forum to Reponse

Creates tickets from forum questions that were not resolved within the community.

(Based on 8 reviews)

Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

(Based on 9 reviews)

Live Chat

Embeds live chat capabilities within self-service tools.