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Aspect CXP Pro

Aspect CXP Pro

4.4
(14)

Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach.

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Aspect CXP Pro Features

Knowledge Share

Knowledge Base

Provides a repository of information that can be used by those seeking support.

83%
(Based on 9 reviews)

Searchable Articles

Makes articles in the knowledge base searchable on the web.

82%
(Based on 9 reviews)

Community Forums

Enables users to engage with other users to solve common issues.

63%
(Based on 6 reviews)

Interactive FAQs & Forums

Allows site administrators to participate in forums and update FAQs accordingly.

Not enough data available

Interaction

Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

88%
(Based on 6 reviews)

Forum to Reponse

Creates tickets from forum questions that were not resolved within the community.

88%
(Based on 6 reviews)

Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

89%
(Based on 7 reviews)

Live Chat

Embeds live chat capabilities within self-service tools.

n/a