Aspect CXP Pro

Aspect CXP Pro

(14)
4.4 out of 5 stars

Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach.

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Showing 14 Aspect CXP Pro reviews
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Aspect CXP Pro review by <span>Christopher  E.</span>
Christopher E.
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Verified Current User
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"Great IVR, but much more."

What do you like best?

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work around.

What do you dislike?

It is a tool built by developers for developers at it's core. This means a lot of ways to accomplish a task, so for less experienced folks some guidance can be needed to achieve best practices vs. this works.

What business problems are you solving with the product? What benefits have you realized?

We implement solutions to business problems across a wide range of industries. The unifying factor is that CXP allows us to reduce the effort our customer's customers need to expend to interact. This may be through well designed IVR, but more and more it involves letting the customer start in or transition to a text based channel or disposable mobile site. The smart phone combined with CXP has really opened up a world of possibilities in letting customers self service and when needed get live assistance.

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Aspect CXP Pro review by <span>Chuck L.</span>
Chuck L.
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Verified Current User
Review Source

"The Right Way to Develop Omni-channel/Multi-lingual Interactions’"

What do you like best?

Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them across a variety of channels (voice, text, web, and video) and even to a large array of languages. Very powerful!

The CXP Developer interface is easy to use. The Eclipse IDE was an easy transition. Coding is drag & drop, which takes a little getting used to. You'll be a pro in no time. It integrates with Java and can connect to DBs and web svcs. It has speech recognition and text-to-speech capabilities, but also supports integration with speech providers like Nuance. It has its own tester and debugger capable of voice, web, and mobile phone simulations. We have it deployed to a clustered environment, spanned across multiple data centers for high availability. Very solid!

Companies everywhere are struggling to establish their interactive presence, quickly and efficiently. Many are approaching this tactically; buying one channel at a time until their pocketbooks runs dry. Not a good idea. How is the best way to handle this? Think strategically. What if you could produce it once, and just deliver it everywhere, even to multiple languages? This is what makes CXP a powerful solution. CXP is all about laying a solid foundation that is flexible enough to deliver almost anywhere.

What do you dislike?

I prefer the Aspect CXP Developer IDE over the Web Developer. In my opinion, the Web Developer isn't quite as powerful as the Eclipse IDE.

Recommendations to others considering the product

Make sure your business customers understand the omni-channel capabilities. CXP can do so much more than just IVRs.

What business problems are you solving with the product? What benefits have you realized?

Connecting our Customers to the Services they need...easily and universally.

What Customer Self-Service solution do you use?

Thanks for letting us know!
Aspect CXP Pro review by <span>Goran V.</span>
Goran V.
Validated Reviewer
Verified Current User
Review Source

"Aspect CXP Pro"

What do you like best?

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments are easier as you only have to develop once and then can deploy across multiple platforms. Commander functionality provides realtime statistics, and logs. BUI functionality also provides ends users the ability to update parts of the applications real-time.

What do you dislike?

The product has worked well for us with no dislikes noted

What business problems are you solving with the product? What benefits have you realized?

We build complex self-service applications with CXP, with a reduced development cycle and higher re-use. Additionally, the Analyzer reporting allows technical and business users insight into the application performance. We mostly used for IVR and USSD text channels with high rate reliability.

Aspect CXP Pro review by <span>Jason D.</span>
Jason D.
Validated Reviewer
Verified Current User
Review Source

"CXP - The right tool for real world applciations"

What do you like best?

It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools. Additionally, this application logic can now be shared across multiple channels, in particular messaging applications (SMS and social media).

What do you dislike?

The object-oriented nature of the tool lends itself well to re-use, but more visual views of the application would be helpful.

Recommendations to others considering the product

Great product for both Cloud and On-Premise. Many other tools seem simpler, but when it comes to building real world applications they require significant external work. CXP supports these needs.

What business problems are you solving with the product? What benefits have you realized?

We build complex self-service applications with CXP, with a reduced development cycle and higher re-use. Additionally, the Analyzer reporting allows technical and business users insight into the application performance.

Aspect CXP Pro review by <span>Chad W.</span>
Chad W.
Validated Reviewer
Review Source

"Aspect CXP Pro"

What do you like best?

The IDE (Integrated Development Environment) provides an easy to learn toolkit for new development resources to add value soon when they join my company. The addition of the business user interface allows you to push a lot of the configuration, options to the business user and reduce the dependence on IT support. The ability to re-use code developed for one channel to another provides a consistent self-service experience across all channels.

What do you dislike?

I would like to see support for open source BI tools like JasperReport

Recommendations to others considering the product

Expand Aspect CXP Pro to all channels and do not use the application for only voice

What business problems are you solving with the product? What benefits have you realized?

Aspect CXP provides a single platform on which we developed self-service applications across multiple channels - phone, SMS/text, and mobile. We have reduced our development time by 30-40% after establishing the base solution in CXP Pro. The benefit includes cost savings but more importantly speed to market on new functionality.

Aspect CXP Pro review by <span>Daniel S.</span>
Daniel S.
Validated Reviewer
Verified Current User
Review Source

"Aspect CXP Pro"

What do you like best?

Customer Portal has been upgraded from the last time I've used Portal. I must say its changed, and its changed for the good. Finding resources and getting around is a breeze.

What do you dislike?

All dislikes or issues have been resolved

Recommendations to others considering the product

Nothing comes to mind when thinking about recommendations. We what developers have told me they enjoy Aspect Services. Customer Support was an issue before, but looks like things have gotten better the last year or so

What business problems are you solving with the product? What benefits have you realized?

I'd have to say the Analyzer showing application performance, which gives us a lot of insight

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