Aspect Professional Services

(6)
4.3 out of 5 stars

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers native interaction management, workforce optimisation and self-service capabilities that drive dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging all the benefits of the cloud and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.

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Aspect Professional Services Reviews

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Showing 6 Aspect Professional Services reviews
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Aspect Professional Services review by Leah M.
Leah M.
Validated Reviewer
Verified Current User
Review Source

"Essential for a Good Call Center"

What do you like best?

I've used this software in several different capacities. It allows for very detailed call queues to be created so that customers can be routed to accurately. It shows the clients call number so you can verify that piece of information without having to bother them with an additional question. It show agents names which is great for providing feedback or getting back to them if necessary. It has excellent reporting capabilities.

What do you dislike?

It rarely glitches or goes down but when it does the whole call center is out of commission and backs everything up.

Recommendations to others considering the product

I've used this product at 2 very large successful companies and used it's most advanced features. It is intuitive , flows well and has excellent capabilities.

What business problems are you solving with the product? What benefits have you realized?

Directing clients to specific queues that are trained to assist with their specific needs.

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Aspect Professional Services review by Tella J.
Tella J.
Validated Reviewer
Review Source

"Simple"

What do you like best?

Free support that is helpful is always a good thing especially when they are friendly and hardworking on the solutions you need help with.

What do you dislike?

Nothing that I can think of at the moment.

What Digital Transformation Consulting solution do you use?

Thanks for letting us know!
Aspect Professional Services review by Kevin C.
Kevin C.
Validated Reviewer
Review Source

"Simple...Easy...Great!"

What do you like best?

The ease and timeliness of the requests and the hassle free support that we received.

What do you dislike?

I honestly cannot think of anything that I dislike about this service. Everything was outstanding.

Aspect Professional Services review by Rachael Lynn A.
Rachael Lynn A.
Validated Reviewer
Review Source

"Full Integration "

What do you like best?

The interface is user friendly and intuitive.

What do you dislike?

While the techs are experts at this technology, the communication could have been more thorough.

Aspect Professional Services review by Partner in Marketing and Advertising
Partner in Marketing and Advertising
Validated Reviewer
Review Source

"Rosa Aviles"

What do you like best?

I like that it's smooth and effortless to this software I've already found an error or problem to it

What do you dislike?

There may be some things that could be fixed on the software for training and sales personnel to make it easier to learn

Aspect Professional Services review by Analyst/Journalist
Analyst/Journalist
Validated Reviewer
Review Source

"Aspect Review "

What do you like best?

I liked best about Aspect was a program called Prodative Watchdog.

What do you dislike?

I honesty can't name anything that I disliked because it was a great system.

Kate from G2 Crowd

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* We monitor all Aspect Professional Services reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.