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Aspect Workforce Management

Aspect Workforce Management

4.0
(98)

As part of our comprehensive workforce optimization suite, Aspect Workforce Management delivers mathematically accurate blended forecasts and scheduling of voice, multi-session chat, email, social media and other interactions channels. Aspect WFM provides a modern UI with icon and widget-based dashboards, a mobile app and automated agent/supervisor chatbot to greatly simplify the agent task of viewing, changing and maintaining schedules.

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What is Aspect Workforce Management?

Aspect Workforce Management Videos

For decades, Fortune 500 companies have chosen Aspect Workforce Management as the backbone for their contact center workforce. Now, Aspect Via™ Workforce Management™ brings Aspect’s #1 rated workforce management solution to the Amazon Cloud, delivering all the rich features of WFM on-premises with all the benefits of a SaaS offering including lowest cost, continuous feature upgrades, built-in disaster recovery and reduced dependency on IT.

Aspect Workforce Management Details Provided by: Shelley H.

Aspect Workforce Management Details Provided by: Shelley Hofman

B2B Digital Marketing | Demand Gen | Campaign/Lead Management
Website
www.aspect.com
Related Links
FAQ

Aspect Workforce Management Screenshots

About Aspect Workforce Management

Available as a cloud or on-premise solution, award-winning Aspect® Workforce Management™ software helps you accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources.

As part of our comprehensive workforce optimization suite, Aspect Workforce Management delivers dynamically blended staffing forecasts and scheduling of voice, multi-session chat, email, social media and other interactions channels. Users can also run powerful "what-if" scenarios to show staffing levels in differing business conditions.

How do you position yourself against your competitors?

Aspect is the #1 Global Workforce Management solution vendor as rated by Pelorus Associates and market leader since 2006.

Aspect Workforce Management key differentiators include:
- Highly simplified, web-based, graphical user interface.
- Multi-channel scheduling: blend staff across inbound/outbound voice, email, webchat, SMS, IM and social.
- Multi-skill back office support.
- Unparalleled forecasting accuracy with multiple forecasting algorithms, variable historical pattern weights and accurate intra-day shrinkage.
- Unlimited “what-if” scenarios.
- Schedule optimization and validation.
- Real-time adherence monitoring to surface non-compliance in even the largest contact center.
- Browser-based agent self-service scheduling and trades.
- Deployment flexibility: deploy on-premise, hosted or in the cloud.

Vendor
Aspect Software
Company Website
Year Founded
1973
HQ Location
Phoenix, Arizona
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
2099
Twitter
@AspectSoftware
Twitter Followers
13199
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