What do you like best?
Sometimes we have tools at our disposal, but we might not know the best ways to use it. Aspect gives the support for users to solve doubts and courses to learn how to make the best out of each tool.
Then we are able to learn what we need for each role in the Corporation, finding faster ways to generate schedules and forecasts for planning purposes.
What do you dislike?
On some days the traffic is high on the servers, and since Aspect uses a virtual environment to host the tools, we have issues with connection now and then, but only for a short while. On these days, tools run slightly slower than usual, but we are able to work with it without bigger problems.
Recommendations to others considering the product
If you use other softwares, compare all the tools you can have on each to see if it is Worth the investment.
What business problems are you solving with the product? What benefits have you realized?
Headcount planning for the business. We deal with Technical Support through chat and phone, so we need fast planning to work with demands and hiring if needed. We had benefits with Aspect because it got easier to work with historical data and to compile everything.
The software generate the Schedule set studies withing customizable patterns and even break and lunch schedules, which is great. It makes the best out of staff potential.