G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend 🚀
Aspect Workforce Management

Aspect Workforce Management

4.1
(149)

As part of our comprehensive workforce optimization suite, Aspect Workforce Management delivers mathematically accurate blended forecasts and scheduling of voice, multi-session chat, email, social media and other interactions channels. Aspect WFM provides a modern UI with icon and widget-based dashboards, a mobile app and automated agent/supervisor chatbot to greatly simplify the agent task of viewing, changing and maintaining schedules.

Work for Aspect Workforce Management?

Learning about Aspect?

We can help you find the solution that fits you best.

Find the Right Product

Aspect Workforce Management Reviews

Ask Aspect a Question
Write a Review
Filter ReviewsClear All Filters
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 156 Aspect reviews
LinkedIn Connections
Aspect review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Review Source

"Excellent tool - the best to accomplish the goals"

What do you like best?

The reporting section, the autorun option and all the formats to export the data we need.

What do you dislike?

there is no option to personalize reports or create reports

Recommendations to others considering the product

From all other options on the market I strongly recommend Aspect, is so user friendly and easy to manage all the data we need in order to take the best decisions for the business, as well as the best option for the reports view,

What business problems are you solving with the product? What benefits have you realized?

Scheduling, forecasting and reporting. The option of analyze the data and take the best decisions

Sign in to G2 Crowd to see what your connections have to say about Aspect Workforce Management
Aspect review by Katrina S.
Katrina S.
Validated Reviewer
Verified Current User
Review Source

"Great scheduling tool"

What do you like best?

My favorite feature is that employees are ablrle to use the site from home and from their phones.

What do you dislike?

I dislike the time constraints. Meaning that you can only put in requests 90 days in the future or more than 48 prior.

What business problems are you solving with the product? What benefits have you realized?

This is where employees can request time off and overtime hours on their own, so it has great benefits.

What Contact Center Workforce solution do you use?

Thanks for letting us know!
Aspect review by Dontae M.
Dontae M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Saves the day every6"

What do you like best?

We can slide our shift. We can sche6 important days off with ease

What do you dislike?

mobile app malfunctions, sometimes the app loads a litt5 slow

Recommendations to others considering the product

make moving your schedule across months possible

What business problems are you solving with the product? What benefits have you realized?

Gives employees flexibility, also allows us to match production needs, scheduke important days off without the paperwork.

Aspect review by User
User
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Unique User experience"

What do you like best?

Aspect has a lot of cool features like WFO that make the schedulers jobs easier.

What do you dislike?

I believe that the only thing I dislike is the way some data is exported

What business problems are you solving with the product? What benefits have you realized?

Scheduling, RTA, Reporting

Aspect review by User
User
Validated Reviewer
Review Source

"Good"

What do you like best?

run escenaries and get the numbers of FTE's

What do you dislike?

graphics view and manage a groups of agents and work with their breaks and lunches

Recommendations to others considering the product

change the graphic aspect to be more friendly, sometimes i feel like lost, add module where we can move manually breaks and lunches sharing a group of agents, what you have is complicated to manage, from audit trail we can have a friendly way to move breaks and lunches without go to every profile losing the view of the rest of breaks.

you should add some place where we can find pattern schedules

What business problems are you solving with the product? What benefits have you realized?

calculation of staff and reduce of time to calculated them

Aspect review by User
User
Validated Reviewer
Review Source

"An Amazing Tool"

What do you like best?

How easily I can access multiple reports without having to feed too many data on the system

What do you dislike?

Not all functions are well explain on manual/info

What business problems are you solving with the product? What benefits have you realized?

provide a more accurate forecast for my partners

Aspect review by Juan Carlos D.
Juan Carlos D.
Validated Reviewer
Verified Current User
Review Source

"Excelence "

What do you like best?

The way that the too make our work easier, is great to know that we can make a lot of tasks in a short period of time.

What do you dislike?

the only thing that I can say I dislike is the fact that the tool closes after a few minutes of no use

Recommendations to others considering the product

Definitely is the best product I've use so far

What business problems are you solving with the product? What benefits have you realized?

run scenarios to create projections to the client and give the idea of what we need in regards of the business needed

Aspect review by User
User
Validated Reviewer
Review Source

"Reporting and Automation Analyst"

What do you like best?

This tool is very efficient and very friendly user, it allows to have the information at the tip of you fingers every time you need it.

What do you dislike?

Not too much to say, I think its interface might be a little outdated, it could be renovated with a more fresh and new visual.

What business problems are you solving with the product? What benefits have you realized?

Me and my department are in charged of facilitating reports, some of those are crucial to take key business decisions. Its flexibility and easy of use makes my job a nice experience.

Aspect review by Douglas C.
Douglas C.
Validated Reviewer
Verified Current User
Review Source

"Exellent application!"

What do you like best?

The reporting section is one of the best, the exporting options and auto-runs are very helpful we automatize the excel reports

What do you dislike?

Maybe add a section to customize reports easily and save them.

Recommendations to others considering the product

This is one of the best applications you will find on the market, easy to use and user friendly.

What business problems are you solving with the product? What benefits have you realized?

The scheduling and forecasting for several clients, we are showing all the necessary information for operations in order to take the best paths to solve the issues

Aspect review by Internal Consultant in Retail
Internal Consultant in Retail
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Scheduling Coordinator"

What do you like best?

Its very organized and I feel that I can find a ton of stuff easily. I also feel that this program keeps track of a lot of business impacts and successes as well where we are able to plan going forward.

What do you dislike?

Its slow to load things sometimes and freezes

What business problems are you solving with the product? What benefits have you realized?

Service level problems such as abs/loa. Being able to track what we are needing for future

Aspect review by User in Airlines/Aviation
User in Airlines/Aviation
Validated Reviewer
Review Source

"It has been very painful since I helped set up the system but the work Aspect track is incredible. "

What do you like best?

I like how easy it is to capture the data and record everything our customer agents are doing.

What do you dislike?

I thought it was initially very difficult to set up the system...I also thought that your training wasn't that good. The training was very long and I felt like in that amount of time it wasn't necessary and the instructor seemed very confused himself sometimes.

Recommendations to others considering the product

in my opinion it would be easier for Aspect Workforce Management and any company using it if Aspect does all the development from start to finish. It saves a lot of time and effort from the IT/development side and in case of any support it is always better for Aspect to do the Support then someone from IT.

What business problems are you solving with the product? What benefits have you realized?

Aspect Workforce Management is amazing at what it does and how we're able to look at those customer service agents that provide the best customer experience to our customers.

Aspect review by Executive Sponsor in Insurance
Executive Sponsor in Insurance
Validated Reviewer
Review Source

"Not a solid WFM tool"

What do you like best?

The Microsoft Office Calendar interface allows associates to see any changes made to their schedule, to include PTO approval, in near real-time. In fairness, this is a function that is in almost every other Workforce Management tool on the market today.

What do you dislike?

This is far and away the worst forecasting tool I have seen on the market. Unless your call center takes a static amount of calls, this tool is not for you. The lift to get to a forecast is absurd and the only thing they forecast based on is previous year volumes rather than utilizing your client base population.

Recommendations to others considering the product

Compare this to other tools such as IEX TotalView and Genesys WFM before buying. You will find other solutions that are better at working with your business and cheaper on your finances.

What business problems are you solving with the product? What benefits have you realized?

PTO selection by the associates and scheduling of items by WFM are the only benefits to this tool. The forecasting is only accurate after jumping through absurd hoops and is inaccurate unless the call volumes are static.

Aspect review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"The only real end to end tool out there!!"

What do you like best?

If I can conceive the idea I can find a way to do it in Aspect - it has the best ability to meet customer needs in the tool set.

What do you dislike?

Because it can do so much it takes users a long time to learn how to fully leverage it's many capabilities and finding workforce professionals with the knowledge can be challenging.

Recommendations to others considering the product

Make sure you have the right team of professionals both on the technical and business side with a strong partnership with Aspect to ensure success.

What business problems are you solving with the product? What benefits have you realized?

Getting the right people in the right place at the right time... and then delivering on the plan!

Aspect review by Administrator
Administrator
Validated Reviewer
Review Source

"Aspect WFM"

What do you like best?

They system is easy to use. The help modules are good. Easy to train others on

What do you dislike?

Support is lacking - this is the biggest issue we have with the product. Even those who help our company set up the system dont seem to know how it was set up. It takes a long period of time to get answers back on things when it is not a simple support issues.

Recommendations to others considering the product

work on support team

What business problems are you solving with the product? What benefits have you realized?

Staffing

Aspect review by User
User
Validated Reviewer
Verified Current User
Review Source

"Friendly user"

What do you like best?

It's efficiency, quick results and the appropriate way to manage large groups of people

What do you dislike?

its interface seems old or antiquated, is my understanding there is or there will be a new version but I'm not sure if my company will get it

What business problems are you solving with the product? What benefits have you realized?

It allows me to export needed data in order to show reports that are used to accomplished several business needs.

Aspect review by Internal Consultant in Hospital & Health Care
Internal Consultant in Hospital & Health Care
Validated Reviewer
Review Source

"WFM forecast and scheduling"

What do you like best?

We use Aspect WFM, WFO and RTA, and have been very successful with the product.

What do you dislike?

There are quite a few panels that need to be updated, but overall we've been very successful

What business problems are you solving with the product? What benefits have you realized?

online scheduling of staff

Aspect review by Administrator
Administrator
Validated Reviewer
Review Source

"I really like Aspect WFM"

What do you like best?

I appreciate the ease in running different reports, as well as the ease in which Aspect talks to Avaya and Kronos. I also really like Empower! Most staff using it are very happy with being able to use a URL to view their schedule. The 'Help' index is really useful, too. I participate in a lot of the ASUGA webinars and they are wonderful.

What do you dislike?

I would like to see more ease in building some of the rules, without having to have a consultant come in. I would like to be able to use more set up specific to our department without the risk of changing another department's settings. Perhaps that user error, but it often seems complicated.

Recommendations to others considering the product

Really take advantage of the Aspect consultants who come to help train and set up. Ask a lot of questions, consider future scenarios, and keep their email address handy!

What business problems are you solving with the product? What benefits have you realized?

We're forecasting more which is leading to better and easier staff, and moving away from manual schedules. Getting users to view their schedules online.

Aspect review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Verified Current User
Review Source

"Great tool but missing some options."

What do you like best?

The ease to use and the fast response, the export options and automation settings makes it easy to use nad the administrations makes it easy to develop custom options.

What do you dislike?

There are some reporting export options that cannot be automated.

What business problems are you solving with the product? What benefits have you realized?

Reports automation and exports to feed the reports using Aspect Workforce Management.

Aspect review by User in Entertainment
User in Entertainment
Validated Reviewer
Review Source

"Best contact center workforce management experience so far!"

What do you like best?

Functionality and flexibility of setting up skillsets

What do you dislike?

No features that I dislike so far as is more flexible from my experience than NICE IEX solutions.

What business problems are you solving with the product? What benefits have you realized?

Call center staffing in conjunction with Chat and email forecasting.

Aspect review by Dwayne S.
Dwayne S.
Validated Reviewer
Review Source

"Robust Tool well Supported"

What do you like best?

Quite honestly - I most like the 'Help' functionality. From anywhere and in any tab, or sub menu, you can find specific help to that section or topic or entry. the 'Help' then allows you to drill down to your specific concern, or point of confusion. I found myself not only learning more about the product but more about workforce and call center mechanics as well.

What do you dislike?

With smaller lines of business, small data, can sometimes generate some questionable data points.

Recommendations to others considering the product

Read the whitepapers - I found them very helpful. If possible ask sales representative if you can reach out to support to see how effective they can be. Talk to others who have used the product. ensure one person from your company attends the Aspect Conferences.

What business problems are you solving with the product? What benefits have you realized?

Rank and preference / performance based rank and preference scheduling. Love the flexibility the 'Multi' preference sets can allow.

Aspect review by User
User
Validated Reviewer
Review Source

"I have been using Aspect WFM for over 15 years now."

What do you like best?

The ease of use and simplicity it has to set up what you want to do within your workforce.

What do you dislike?

There is nothing about this product that I dislike or would not recommend use of.

Recommendations to others considering the product

This is a superb product and one that I would recommend to anyone that is shopping for an easy to use product to manage their workforce.

What business problems are you solving with the product? What benefits have you realized?

Forecasting and scheduleing of workforce simultaneously on a day to day basis along with forecasted Volume and AHT.

Aspect review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Worforce Manager"

What do you like best?

The WFO interface is very user friendly and helpful

Reporting is helpful

Forecasting is accurate

Support is helpful

What do you dislike?

Back-office modules for forecasting email and chat

Able to customize dashboards for inexperienced managers

Recommendations to others considering the product

Great tool

What business problems are you solving with the product? What benefits have you realized?

call center staffing. benefits in streamlined efficiency.

Aspect review by Sunny P.
Sunny P.
Validated Reviewer
Review Source

"Great flexible tool to manage the workforce"

What do you like best?

The level of detail and ability to configure as required for the organization. Set service level, operational hours, agent performance, historical data, shrinkage view etc is very helpful. It has the ability to have a parent-child relationship between contact types linked to agents that are skilled to handle them. It has routing sets (groups) that is configurable by single skilled or multi-skilled. Forecast and schedule integration and administration is easy. Features like tracking Multi channel performance, shrinkage analysis and setting staffing tolerances is very helpful for large contact centers.

What do you dislike?

Ability to access data apart from the scheduled reports section. Reporting from the tool is not compatible or up-to-date with the existing enterprise data architecture. Standard APIs not readily available. Agent schedule integration and connectivity to a scheduling software is not standard. UI is outdated and has latency issues despite being a cloud system.

Recommendations to others considering the product

Easy to use, flexible workforce management tool for large and multi-skilled contact centers. Make sure your company's data infrastructure can easily integrate with the system for reporting and data needs.

What business problems are you solving with the product? What benefits have you realized?

Problems such as intraday and long term staffing requirement.

Aspect review by Executive Sponsor in Insurance
Executive Sponsor in Insurance
Validated Reviewer
Review Source

"Aspect WFM end-user review"

What do you like best?

Aspect reporting provides robust forecasting capabilities with multiple variable for if/then scenarios.

What do you dislike?

Aspect has limitations in terms of incorporating the impacts of additional FTE added in as a result of reps working mandatory overtime. This is worked either prior to start of shift or after their respective shift ends; however, Aspect does not allow for addition of staff during specific intervals for forecasting change in service level.

What business problems are you solving with the product? What benefits have you realized?

Hiring in anticipation of attrition; forecasting staffing needs to achieve commercial client performance guarantee requirements, including service level, abandonment rate, and average speed of answer.

Aspect review by Gale S.
Gale S.
Validated Reviewer
Review Source

"Nearly Perfect "

What do you like best?

Aspect is a robust omnichannel solution to all of our BPO needs. I personally prefer the alarm summaries and superstate hours analysis functionality.

What do you dislike?

There is very little to dislike , the software offers so much versatility and functionality as well as plugins via API across platforms.

What business problems are you solving with the product? What benefits have you realized?

Increasing agent efficiency. Lowering AHT. Improving client KPI and customer retention

Aspect review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Aspect WFM "

What do you like best?

Aspect is very though in managing all Aspects of workforce management in their product.

What do you dislike?

They don't make it very intuitive which create a long learning curve.

Recommendations to others considering the product

Don't just get excited about the user interface, get into the administrative process.

What business problems are you solving with the product? What benefits have you realized?

Managing PTO and allowance groups.

Aspect review by Administrator
Administrator
Validated Reviewer
Review Source

"The best Workforce management tool I have used"

What do you like best?

The number of modules available, and specifically with the 8.1. upgrade -- the addition of the data center

What do you dislike?

Lack of ability to query from the IDPs --

Recommendations to others considering the product

If meeting the line and intraday performance management is important to you -- Aspect is the tool you want.

What business problems are you solving with the product? What benefits have you realized?

Matching up the Intraday Timeline to our various reporting tools is instrumental in intraday managmeent

Aspect review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Upgrade from Aspect 8 to Aspect 18"

What do you like best?

The WFO GUI interface is vast improvement

What do you dislike?

TH efact that the days of week factors are now hidden under special in monthly update.

Recommendations to others considering the product

easy to use from beginning to expert

What business problems are you solving with the product? What benefits have you realized?

Trying to leverage our resources as a call center. We will realize benefits when we go to pure multi channel schedules.

Aspect review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Best tool for WFM"

What do you like best?

Generate Meetings is very handy and most used function.

What do you dislike?

I have no dislike point for Aspect, but set up is little bit difficult.

What business problems are you solving with the product? What benefits have you realized?

I takes much times for create roster or scheduling by manual, but Aspect has cut a cost and work load.

Aspect review by Industry Analyst / Tech Writer in Outsourcing/Offshoring
Industry Analyst / Tech Writer in Outsourcing/Offshoring
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Amazing product"

What do you like best?

I believe aspect contains fullfils all the needs a WFM Scheduler, RTA, or Reporter needs in order to deliver an outstanding job

What do you dislike?

Aspect should allow the personalization and creation of new automatic reports.

What business problems are you solving with the product? What benefits have you realized?

The Autoruns are a great feature that help us to get data from Aspect and use it for our reports.

Aspect review by Administrator in Computer Games
Administrator in Computer Games
Validated Reviewer
Review Source

"My experience with Aspect"

What do you like best?

I like the IP views the most. It's a great way to easily see intraday forecast vs. actual for volume and staffing. And the fact that you can view future projections as well as historical data is great

What do you dislike?

Configuration and maintenance of the tool is extremely labour intensive compared with other tools on the market.

Recommendations to others considering the product

Not at this time

What business problems are you solving with the product? What benefits have you realized?

Using Aspect, we have full and easily accessible visibility of available resources per interval across all our sites. This tool is also used by our advisors to have easy access to schedules and also creates self service functionality for items such as shift swaps and PTO management

Aspect review by Paul R.
Paul R.
Validated Reviewer
Verified Current User
Review Source

"Scheduling tool"

What do you like best?

The scheduling tool is so easy and quick to use, really helps with my 9 sites with monltly scheules.

What do you dislike?

The rules are not that easy to use or understand. I have to make manual updates to cover there short falls.

What business problems are you solving with the product? What benefits have you realized?

I can controle 9 sites from one tool quick and easy.

Aspect review by Gena J.
Gena J.
Validated Reviewer
Review Source

"Convenient and Efficient"

What do you like best?

agents can view schedules and make adjustments.

What do you dislike?

In my opinion in terms of the mobile app - unable to delete segments and view a list of paid time off dates.

What business problems are you solving with the product? What benefits have you realized?

I like that agents can manage their needs on their own

Aspect review by User
User
Validated Reviewer
Review Source

"Aspect Workforce Management is a user-friendly package that puts data at your fingertips."

What do you like best?

The ease in pulling needed data and working with it "at a glance" is vital to me as a scheduler. I like being able to quickly confirm shifts/coverage/need within moments. Empowers the user greatly.

What do you dislike?

Possibly some other tools for reviewing total hours "at a glance" (i.e. from segment worksheets or emp datacenter) would be an added value.

What business problems are you solving with the product? What benefits have you realized?

Assisting with staffing placement and recognizing needs on the fly is the biggest solution we are offering at present. The ease in identifying both needs and surplus availability is a plus.

Aspect review by Tom W.
Tom W.
Validated Reviewer
Verified Current User
Review Source

"Effective for what it does, highly configurable."

What do you like best?

Enjoy the ability to manipulate stats as it pertains to the call center. Next day stats are important. Intraday enjoys real time stats. It's the primary way the callcenter checks on who is where they should be. Shift bids works flawlessly. There are many ways for a client to configure their operation.

What do you dislike?

We don't have a live data-feed for all of our clients that we serve, but that is more to the point of the clients we support. We are hoping to get one in 2019.

Recommendations to others considering the product

Highly recommend the software. It is a well-rounded suite of tools.

What business problems are you solving with the product? What benefits have you realized?

Readily available to have next day reports. Improves decision making, hands-down.

Aspect review by Rafael S.
Rafael S.
Validated Reviewer
Verified Current User
Review Source

"AWESOME"

What do you like best?

Aside Tools that the ASPECT has such as Mobile & Empower.

What do you dislike?

Lack of ability to audit the work at all Areas.

What business problems are you solving with the product? What benefits have you realized?

We`ve solved requests we received regarding historical data, abs %, etc.

Aspect review by Tom M.
Tom M.
Validated Reviewer
Verified Current User
Review Source

"Love Aspect"

What do you like best?

The fact that I can pull data and reports. It does the job for me.

What do you dislike?

At first it was a lot of getting sue to, but with time I began to grow and like it.

What business problems are you solving with the product? What benefits have you realized?

The benefits are the ability to filter and see times listed in specific pause codes.

Aspect review by David B.
David B.
Validated Reviewer
Review Source

"I've been using Aspect Workforce Management since February 2004. "

What do you like best?

The improvements that have been implemented over the years with the various versions. As an Administrator I think the system is very well built, easy to explain.

What do you dislike?

The only place that you can copy a group of agents is inside the Employee Data Center. Once the agents are copied, they can then be pasted in the Inter-Day Time Line, Official Schedule Editor, etc. I would like to see the ability to copy agents from outside the Employee Data Center. Also, I wish there was the ability to build new reports from scratch.

Recommendations to others considering the product

Give your sales person lots of "what if" scenarios so they can wow you with what they can provide.

What business problems are you solving with the product? What benefits have you realized?

Forecasting, managing Real Time schedule changes for chat, email, back office, client facing, sales, client support inbound and outbound, and Client Retention for North America, Europe, Panama, and the Philippines.

Aspect review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"best SW"

What do you like best?

scheduling/ forcasting/ IDPs ease of use

What do you dislike?

access / guide or Manuals not reachable easily

Recommendations to others considering the product

the best sw for managing worforce

What business problems are you solving with the product? What benefits have you realized?

schedulinhg/ split forcast by intervals; availability of agents on Peek hours

Aspect review by Administrator
Administrator
Validated Reviewer
Review Source

"Great!"

What do you like best?

Friendly view and manage. It provides a direct message of what we are looking for.

What do you dislike?

Maybe, a better view on schedule adherence view.

What business problems are you solving with the product? What benefits have you realized?

Staffing issues, short staff basically, the main benefit has been to get the number of people needed to fill those gaps.

Aspect review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great Tool "

What do you like best?

Analytic options, are the best feature of this tool, you just need to update information and system will create forecast, staffing what ever you need

What do you dislike?

As of right now there is nothing I can say I dislike from this tool

Recommendations to others considering the product

I will say this is an amazing tool that will feed your needs in a matter of Real Time analysis, scheduling, planning and forecasting, as well as WFO and APM

What business problems are you solving with the product? What benefits have you realized?

1. Real Time optimization,.

2. Save Money by been able to provide schedules to advocates just in front of their desk.

3. Been able to manage their schedule Adherence.

Aspect review by Muvva h.
Muvva h.
Validated Reviewer
Review Source

"Review from Muvva"

What do you like best?

working with Aspect support, you will get a quick support.

and solidness of application

What do you dislike?

when i try to look for trouble shooting guides, not getting much troubleshooting guides.

What business problems are you solving with the product? What benefits have you realized?

we mostly use Aspect for forecasting .

Aspect review by Grant R.
Grant R.
Validated Reviewer
Review Source

"Aspect Review"

What do you like best?

Aspect makes it easy to edit multiple schedules at the same time.

What do you dislike?

Aspect does not have an easy way to run a bid process for picking schedules or for PTO.

Recommendations to others considering the product

Test out the product before making your decision

What business problems are you solving with the product? What benefits have you realized?

I'm using Aspect to schedule offline activities during areas of high availability.

Aspect review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Long time user"

What do you like best?

Aspect WFM does a great job with flexibility. It has a large number of ways to modify and run sample scenarios to allow you to answer a lot of different questions. The automatic approval process for segments is also very well done.

What do you dislike?

Aspect seems to fail when things get overly complex. Trying to model groups that are not 1:1, with complex multiskills, often results in strange results.

Recommendations to others considering the product

Ensure your phone system is compatible!

What business problems are you solving with the product? What benefits have you realized?

We use Aspect for all our forecasting and scheduling. The ability to run different schedule sets for individual weeks is often useful, but can require some creative settings.

Aspect review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"Hazard Forecaster"

What do you like best?

I like the ease of inputting metrics within the system.

What do you dislike?

I dislike the limitations of changes around daylight savings time.

Recommendations to others considering the product

Very Time-Efficient

What business problems are you solving with the product? What benefits have you realized?

It helps provide efficiency to staffing models for multiple departments.

Aspect review by Betsey L.
Betsey L.
Validated Reviewer
Verified Current User
Review Source

"I've been using Aspect Workforce Management for 12 years"

What do you like best?

What I like best is that after you get used to the interface and the way all the parts work as a whole, it all makes sense. I really like the way the upgrades look and feel, in line with changing technology.

What do you dislike?

I dislike that in more complex routing configurations, it's not always easy to know what configuration settings to use and what they will do. The Help menu has always been a challenge for me. It needs more real life examples and sometimes it feels like a big circle.

What business problems are you solving with the product? What benefits have you realized?

Our complex routing configuration staffing analysis has helped us to understand future staffing needs to a greater extent.

Aspect review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Director"

What do you like best?

User interface is easy. Agents can clearly see schedule.

What do you dislike?

Reporting is not easily customizable. It is difficult to set up.

What business problems are you solving with the product? What benefits have you realized?

Better scheduling of resources

Aspect review by Jennifer L.
Jennifer L.
Validated Reviewer
Review Source

"Awesome Product, Easy to Use"

What do you like best?

Ease of use, real time display for hours availability and need

What do you dislike?

the product intraday staffing could be easier to read. Like, different verbiage or separate the tabs for available time off or available additional time instead of having them on the same screen

What business problems are you solving with the product? What benefits have you realized?

real time display is crucial, understanding business need and call volume for the day

Aspect review by kristal m.
kristal m.
Validated Reviewer
Review Source

"Aspect is a great tool to use "

What do you like best?

it is easy to use and navigate through.

What do you dislike?

nothing that I can think of. useful tool

What business problems are you solving with the product? What benefits have you realized?

helps to keep track of all agent and their information

Aspect review by Administrator
Administrator
Validated Reviewer
Review Source

"Excellent Scheduling Program"

What do you like best?

I like it's simplicity. Ease of use is the most important quality I would want in scheduling software.

What do you dislike?

I do not like how sometimes the program defaults to the day before and not the current day when opened. That inconsistency can cause errors.

What business problems are you solving with the product? What benefits have you realized?

I make schedule adjustments daily, open and close overtime, all my work is confined to the current day. This product is excellent for my needs. I appreciate how easy all the features are to use and to read.

Learn more about Aspect Workforce Management

Aspect Workforce Management Videos

Kate from G2 Crowd

Learning about Aspect Workforce Management?

I can help.
* We monitor all Aspect Workforce Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.