assetSERV

(17)
3.8 out of 5 stars

assetSERV features Technology Strategy Consulting, IT Services, Business Process Outsourcing (BPO), Outsourcing services, CRM solutions, ERP solutions, Supply Chain Management solutions, BI and Analytics services and solutions, Cloud Solutions and Services.

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assetSERV Reviews

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Showing 19 assetSERV reviews
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assetSERV review by <span>Luke A.</span>
Luke A.
Validated Reviewer
Verified Current User
Review Source

"All the major features we needed, but security is a challenge"

What do you like best?

assetServ has several key features we needed to have, including sharing with people who don't have logins, quality faceted search, workflow, convert on download, and flexible format support.

Te people we have worked with from Cognizant have been very responsive and helpful. They worked closely with us not only on post-implementation issues, but also on conversion of our images and addition of some small enhancements.

What do you dislike?

While Cognizant is flexible with their security model, it's not naturally very flexible when it comes to role-based access. We had hoped to be able to define our own groups and assign access to those groups. Instead all of that has to be built into the platform by Cognizant.

Also, because so much of the solution is actually custom, we had quite a few bugs when we went live.

No thumbnails for PSD files over 60MB.

Recommendations to others considering the product

Make sure you're very clear on your security model with your various business user groups. Also, make sure your business representatives go through a demo of the product so that they fully understand the implications of their requirement/design decisions. Be aware that integration with Adobe's Creative Cloud is a separate charge.

What business problems are you solving with the product? What benefits have you realized?

The main problem we were trying to solve, and the main benefit we wanted to achieve, was having a centralized, searchable repository in which various business users could store their assets and collaborate on them.

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assetSERV review by <span>Vinay B.</span>
Vinay B.
Validated Reviewer
Verified Current User
Review Source

"Its a good product but we had lots of hiccups getting it going"

What do you like best?

I think it can do a lot you just have to know what you what to get out of it. also as a stand alone software its really slick.

What do you dislike?

everything cost money and if you have a complex metadata and a complex landscape it can be very challenging. when we first started the project no one mentioned about the inherent key of asset id that the software has. we created our own key and reconciling between various systems have been a real challenge.

What business problems are you solving with the product? What benefits have you realized?

it has been amazing to get all our assets in one place that's for sure. we can send them out easily and do all sorts of functionality.

What Digital Asset Management solution do you use?

Thanks for letting us know!
assetSERV review by <span>Michael R.</span>
Michael R.
Validated Reviewer
Verified Current User
Review Source

"Excellent product, excellent service"

What do you like best?

Support is above and beyond. They are a true partner in DAM implementation. Their architects and support staff are knowledgable and able to solve issues quick and offer strategic recommendations. The flexibility of the product is critical to our business. From storage to on-demand instances, we rely on assetSERV for our implementation to deliver what our users require.

What do you dislike?

They need to work more strategically to become as flexible as AWS will allow them. There are certain aspects of AWS - Glacier storage, on-demand instances - that we are working with them to get into their business model.

Recommendations to others considering the product

Make sure you know your requirements first. The platform is VERY flexible with all the benefits and challenges therein. The system allows you to constantly improve - make time to ensure that the platform is serving your users as expected. Look at opportunities to improve usability. Make sure that you have technical resources available on your team. assetSERV team is a great partner, but you should have some knowledge of the underlying systems to make sure you get the full value of the platform.

What business problems are you solving with the product? What benefits have you realized?

Digital Asset Management and all the business problems therein. We consolidated 3 archive systems into the assetSERV platform and implemented a rights model, including approval processing. The storage and server flexibility allowed us to avoid a large CAPEX investment - we only pay for what we use. Support and upgrades are handled seamlessly.

assetSERV review by <span>Rebecca R.</span>
Rebecca R.
Validated Reviewer
Verified Current User
Review Source

"Review of Asset Central - GLN Product Library"

What do you like best?

I like that we have our own library for Center of Learning training assets

What do you dislike?

Using the multiple filters can be a tad tedious. I usually go right to the product/brand

What business problems are you solving with the product? What benefits have you realized?

We are using AC to make finding / sharing assets easier than our previous repository. We have noticed that it is easier to find assets and share them quickly with "Quick Share". Also, much higher resolution with AC and larger storage capacity.

assetSERV review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Great Fuctionality For The Technically Acute"

What do you like best?

The speed at which the site downloads and uploads high resolution files. I also find the file conversion feature useful to users that may not have the software to convert files on their system. The PDF contact sheet feature has also been extremely helpful in sharing images and collections with users.

What do you dislike?

I receive calls and emails from users who struggle with using the site - especially with such functions as opening collection folders and using the keyword search feature. It should be more intuitive. The site should also allow us to share URL's of search results or various areas of the site.

What business problems are you solving with the product? What benefits have you realized?

As an asset management site, it helps distribute our assets to a wide audiences of GM-affiliated users. Otherwise, someone in my position would spend our days sending high-res art to users in need of advertising/marketing images.

assetSERV review by Administrator in Automotive
Administrator in Automotive
Validated Reviewer
Verified Current User
Review Source

"assetSERV 5.0 Review by KDM"

What do you like best?

Easy of finding current and future vehicles. The facets provide a way to skinny down your search criteria. The ability to download selected images quickly is a major plus for our customers.

What do you dislike?

GM model metadata is a mess but data was never cleaned up and refined. Should have been broken into multiple new entities like model, body style and series.

Recommendations to others considering the product

Definitely would recommend this DAM tool

What business problems are you solving with the product? What benefits have you realized?

Storing all current and future GM vehicle images and brochures along with TV commercials and radio ads.

Kate from G2 Crowd

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