What do you like best?
assetServ has several key features we needed to have, including sharing with people who don't have logins, quality faceted search, workflow, convert on download, and flexible format support.
Te people we have worked with from Cognizant have been very responsive and helpful. They worked closely with us not only on post-implementation issues, but also on conversion of our images and addition of some small enhancements.
What do you dislike?
While Cognizant is flexible with their security model, it's not naturally very flexible when it comes to role-based access. We had hoped to be able to define our own groups and assign access to those groups. Instead all of that has to be built into the platform by Cognizant.
Also, because so much of the solution is actually custom, we had quite a few bugs when we went live.
No thumbnails for PSD files over 60MB.
Recommendations to others considering the product
Make sure you're very clear on your security model with your various business user groups. Also, make sure your business representatives go through a demo of the product so that they fully understand the implications of their requirement/design decisions. Be aware that integration with Adobe's Creative Cloud is a separate charge.
What business problems are you solving with the product? What benefits have you realized?
The main problem we were trying to solve, and the main benefit we wanted to achieve, was having a centralized, searchable repository in which various business users could store their assets and collaborate on them.