What do you like best?
Our company uses AssureSign to retrieve signed contracts in a quick efficient manner that allows for us to get a customers order moving forward a lot faster than waiting on Fax which almost always cuts off part of the contract document or wait on good old fashion snail mail and of course the periodic instance of actually driving out to a clients location to have them sign in person. This tool has lowered the turn around time from pitch of sale to install by integrating it into our CRM which allows the signed contract to be automatically uploaded for us and gets the sale moved onto the next step of the process.
My direct role with AssureSign has been both administrative along with interoffice developer. This has allowed me to have a very detailed experience with this product from multiple levels. Their API is very clean and easy to work with, even thought it was very easy to work with there is always those times where you just need to ask a question about a feature. When those times do come up, my experience has always been extremely great with their support staff. Very prompt and professional. Definitely the type of product and company anyone would be happy to work with.
What do you dislike?
I honestly cannot come up with anything I dislike, They really know their product and if there is anything you think might be better about the product it more than likely is in the process of coming out in the next version. (which doesn't seem to take long at all)
Recommendations to others considering the product
If you want to provide the impression to your customers that you are a company that has the technology to service their needs than you need this service in your arsenal. Additionally if you already have a CRM for your company and you want to really impress your customers and make your company much more efficient than integrate AssureSign into your CRM. It is will provide a pay off you will be very happy with.
What business problems are you solving with the product? What benefits have you realized?
Business problems solved with this product is limiting the time it takes from sales pitch to install. as stated above prior to AssureSign it could take days before a customer puts a signature on the contract and turns it back into our company, AssureSign allows for us to keep the customer on the phone while we walk the customer through the contract and get a signature, as soon as the signature is provided the document gets automatically uploaded to our CRM. It really is that simple. our sales to install process has dramatically decreased in time over the last couple of years due to AssureSign.