In this video, see why digital transformation is a key priority, but also an ongoing challenge for most field service organizations. Astea's own COO David Giannetto describes today's digitalization goals, like actively shaping the CX journey, and how the right field service software can help your company increase revenue and customer satisfaction.
Designed for enterprise service-driven organizations with 50+ technicians, Astea Alliance is an award-winning field service management solution that covers the entire service lifecycle from beginning to end, including: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Named by Gartner as one of the market’s few end-to-end field service solutions, it offers broad and deep product functionality that is unmatched in the industry. With Alliance, service-driven companies are able to adopt a proactive service mindset, moving beyond preventative, break-fix activities to a more predictive service model. Alliance offers seamless access to new technologies such as IoT, augmented reality, embedded intelligence and other tools that increase technician effectiveness. It also seamlessly integrates with ERP, CRM and financial systems.
More than 600 of the world’s best service-driven companies power their business with Astea technology. Find out for yourself why Astea has one of the highest customer retention rates of all field service management vendors.
Unlike other service management solutions, Astea Alliance is a best-of-breed solution that was designed by field service experts for service-driven companies. It is one of the most comprehensive solutions available and covers all aspects of the service lifecycle. Astea's nearly 40 years of experience and expertise is unmatched in the industry.