Until I discovered ATERA, I had relegated myself to thinking the IT services I have provided individuals and SMBs for more years than I care to mention. All the MSP resources I reviewed had been per device fee based with base expectations requiring revenue in excess of what an individual would pay. After all, when a computer for a workstation environment can be purchased for as little as $200 to $300 or so, who is going to pay $30, $40 or $50 and up per month for MSP services. At those rates, one would be paying for a new comptuer in less than a year. While Remote Access and Support has become common place for those of use who others turn to for assistance, the tedium of performing maintenance and update tasks traditionally performed while sitting in front of PCs, ATERA incorporates automation referred to as PSA with reports on the results of scheduled actions. With the implementation of SNMP on devices on can even monitor such things as inks and paper status on network printers. ATERA is a monitoring solution for virtually any device that can be discovered on a network.
What makes ATERA so especially unique in today's MSP world, ATERA provide Remote Access, Remote Monitoring, Maintenance Automation, a modern, fully encrypted Backup Resource for both onsite and offsite storage, a complete Service Desk solution with ticketing and invoicing. The list goes on and on.
But probably the most important aspect of ATERA is being built from the ground up using Microsoft AZURE. Traditionally, MSP solutions have and still are a compendium of components camouflaged to appear as one product. The reality is Remote Access, Remote Monitoring, Automation Ticketing and Backup are usually provided from a combination of vendors then linked to a dashboard to make them appear as one solution.
With ATERA, the MSP functionalities are built in to a single Dashboard. They are not a collection of multiple vendor functionalities, the are all from ATERA
Then, one must add the extent to which ATERA staff is dedicating themselves to customer support. When they say 'just ask' they mean exactly that and will work to whatever extent is needed to work with me to get ATERA working as I need. If ATERA does not have a particular functionality and you have a favorite, quite likely ATERA can provision for what you need.
ATERA is a great platform that can provide services for a single PC up to as large a system as one may envision. I am not an enterprise support person but can see ATERA meeting needs in such an environment
Now, the Coup de Grace! ATERA is technican fee based, not per device. It is provided in such a manner as to allow a single, traditional "Break | Fix" style of support to be evolved to the more contemporary Remote Monitoring, Remote Maintenance, Backup, PSA and Service Desk business model. The time I may have spent driving to and from clients is minimized and the ability to expand the customer base without compromise is possible.