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Authorize.Net

3.9
(77)

An Authorize.Net Payment Gateway account allows you to accept credit cards and electronic checks from websites and deposit funds automatically into your merchant bank account. Our solutions are designed to save time and money for small- to medium-sized businesses.

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Authorize.Net review by Michelle M.
Michelle M.
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Verified Current User
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"Fine for what it does"

What do you like best?

I do like how easy it is to speak with a representative. The site is easy to navigate. It's nice to have a recurring billing feature.

What do you dislike?

For the needs of our company, I would rather eliminate it and our Form-building site and use a service that combines all features. The transaction search feature could be streamlined and amped up a bit. The reporting lacks customization and is far too basic. I don't need it to be robust but it certainly could be better. If a recurring donation transaction fails, you have to get the card number from the patron and run it manually. It seemes as though there must be a more efficient solution.

Recommendations to others considering the product

Authorize.net has not made any changes or upgrades to their software in the year and a half that I have been using it. I'm unsure if they have anything planned for the future.

What business problems are you solving with the product? What benefits have you realized?

As a non-profit, Aithorize.net allows us to handle all online (or over-the-phone) transactions. It works exactly as it's supposed to but it's very basic. Prior to setting up an account with them, all donations had to be sent in via the mail.

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Authorize.Net review by Pankaj Kumar S.
Pankaj Kumar S.
Validated Reviewer
Verified Current User
Review Source

"Authorized.Net - An user friendly payment gateway"

What do you like best?

The best thing I like about using Authorized.net is the ability to create recurring billings for the transactions taking place on the gateway makes it more unique and even the users love this feature as they don't need to give their card details every time when the renewal takes place.

What do you dislike?

We can generate the transaction report only for upto 90 days (3 months), if we need the transaction data for the last 1 year then we need to generate the data every quarter and then merge it to one file which is a very big restriction.

Recommendations to others considering the product

Authorized.net is very much suitable for small business, medium scale business and even for the large business type. You will never regret the decision of moving to authorized.net from your existing gateway as you can definitely feel the difference it brings to your business. Even the pricing is very less when compared to their competitors, it is worth paying every penny for the service it offers. Don't believe me use it and then you will tell others about this product for sure.

What business problems are you solving with the product? What benefits have you realized?

We are using the Authorized.net as our primary payment gateway to receive payments from the users for our business. The features it provides at the cost we pay is very excellent.

What Payment Gateway solution do you use?

Thanks for letting us know!
Authorize.Net review by ravindhiran K.
ravindhiran K.
Validated Reviewer
Verified Current User
Review Source

"A payment gateway to solve all your payment needs"

What do you like best?

The best payment gateway to handle the customer needs and it helps in creating financial values to the company.

Also, the payment gateway is useful for the customers in making credit card transactions which in turn helps us in creating recurring profiles

What do you dislike?

We will not be able to generate reports from Authorized.net for the last 6 months, we can generate only the last 90 days transaction at once.

This restriction should be lifted for easy use.

Recommendations to others considering the product

if you want a tool that can satisfy the payment needs of your company then authorized.net is recommended. This gateway helps a lot in generating payments from the users and third party integration is possible. Also the tools provides recurring billing option which is very convenient to avoid manual charging of user cards

What business problems are you solving with the product? What benefits have you realized?

We use Authorized.net as our primary payment gateway to get funds for the purchases made through our website and app. Also, this gateway provides easy of use and it helps in generating payments

Authorize.Net review by Bella F.
Bella F.
Validated Reviewer
Verified Current User
Review Source

"Excellent payment gateway to connect the merchant and the user"

What do you like best?

Authorize.net acts as a platform to connect us with the users in transacting the money. Also, it is allowing us for an easier credit card processing. We do have the option of setting up the recurring payment which helps our users in saving time and energy. Also, the option of API integration makes the payment gateway more user-friendly and customizable.

What do you dislike?

The gateway does not automatically send a payment reminder to the users at the time of renewing a subscription which in turn affects our business model.

Recommendations to others considering the product

The best payment gateway currently available in the market to solve the payment problems and the options of API integration and the report generation to know the failed and the settled transactions makes it even more friendly to use and there is no much training required for the users to adapt to this gateway.

What business problems are you solving with the product? What benefits have you realized?

We are using Authorized.net to get payments from our users and we handle disputes from the users and it helps us in getting the money from the users at the time of purchasing a subscription through Magzter.

Authorize.Net review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great solution for accepting payments"

What do you like best?

I have only used authorize.net and PayPal for processing credit card payments, so I don 't have much to compare to. However, I like the fact that with authorize.net we are able to set up fraud detection to make sure certain parameters are flagged for fraud.

What do you dislike?

I dislike that some payments have to be manually transferred to our client's accounts. On occasion, the funds will not transfer and our clients will ask where their money is. We will then have to look up the transaction and manually process the deposit into their account. This can be more work for us, but also an inconvenience to our clients. If this happens outside of our normal business hours, they must wait for the next business day to make a purchase. This can negatively affect the client as well as our sales.

Recommendations to others considering the product

This is a great utility if you are looking for this type of service. We only used PayPal's guest checkout for credit card payments, so we needed such services and we ended up getting lucky picking authorize. net.

What business problems are you solving with the product? What benefits have you realized?

We are solving the problem of accepting credit card payments. We only use PayPal for most of our deposits, but clients wanted another option for credit cards. Authorize.net solved our problem of only have one payment processor. We have realized an increase in client happiness as they now have another option to deposit.

Authorize.Net review by Doug D.
Doug D.
Validated Reviewer
Verified Current User
Review Source

"steady and reliable"

What do you like best?

I've found authorize.net to be reliable and trustworthy for many years. In fact, Authorize.net helped my business early in its launch to stabilize recurring subscription payments. This was a huge benefit to my business. My bookkeeper understood how to use the interface and was able to track perfectly.

What do you dislike?

Additional charges when fraud transactions are decline. At times, it is difficult to figure out why a transaction has been declined. This can result in frustrated clients. A user portal we could direct customers to would have helped.

Recommendations to others considering the product

Create customer portal

What business problems are you solving with the product? What benefits have you realized?

My credit card billing and recurring transactions are managed through Auth.net and its pretty much flawless.

Authorize.Net review by Carl H.
Carl H.
Validated Reviewer
Review Source

"Illegal Charges Resulting in Customers Cancelled Subscriptions Charged"

What do you like best?

We have had nothing but problems with Authorize.net

What do you dislike?

We’ve used authorize.net for handling payments and subscriptions for our software company since 2009. In October 2017 I turned on their account updater feature which updates expiring credit cards with the new card number or expiration number so the subscription stay active. Instead of updating active subscriptions like is supposed to happen, Authorize.net re-activated cancelled subscriptions. Their mistake increased our chargeback rate by 500% in one month. Our chargeback rate skyrocketed so high our merchant account was shut down and now we cannot get another merchant account to process the subscriptions because the previous merchant account’s chargeback rate was so high. Authorize.net told me they have no way to reverse their mistake. Each card thats updated costs 25 cents, when I requested a refund for the fees Authorize.net denied my request.

Even one of Authorize.net’s customer support people stated this was a violation of PCI compliance rules. So it doesn’t make sense they want to charge us for something they agree is against processing rules and also against the law

On November 7, 2017 we were charged $5,385.90 for this feature.

When I saw how high our chargeback went and we started getting complaints about customers subscriptions being reactivated and charged after they were canceled I turned off the account updater feature on November 27. Unfortunately Authorize.net charged us again on December 4 for this feature that was turned off and updated even more cancelled subscriptions. Below are the charges they placed on December 4, after I cancelled the account updater feature on November 27:

$1,111.73

I emailed authorize.net on December 4, 2016 asking for a refund. On December 6 I received a response that did not answer my question. On December 6 I asked for a supervisor, the supervisor called Melissa responded on December 7 and stated they are aware of the problem with Authorize.net updating canceled subscriptions but won’t fix it or refund our fees.

Their error, that they claim they know about, is illegal and a violation of Visa/Mastercard rules. You cannot reactivate customers subscriptions after they cancel them, that is not legal to charge customers when they canceled their subscription and don’t authorize the charge. Their mistake cost us six figures in losses, so the very least they can do is reverse the fees they charged us for their mistake.

Authorize.net has a terms and conditions that are required to authorize before turning on the feature, but nowhere in their terms do they state they will reactivate cancelled subscriptions, so I never agreed for this to happen as its not legal.

I disputed the $6,497.63 in charges for the account updater feature with my credit card company and we won our dispute.

I filed a complaint with Mastercard and they opened an investigation.

I filed a complaint with the Utah Attorney General and they agreed its illegal, but they only investigate claims filed by consumers, not by businesses, so they did not open an investigation for that reason alone.

After we won our credit card dispute, Authorize.net sent our account to a collection agency. Now the collection agency is emailing our companies employees stating they are going to put the matter on consumer and business credit reports and want us to pay $6,497.63 in charges for something that Authorize.net, the Utah Attorney General and Mastercard all agree are illegal charges. The collection agency hasn’t responded to our disputes regarding their alleged debt claims and Authorize.net only tells me to contact the collection agency

Recommendations to others considering the product

stay away

What business problems are you solving with the product? What benefits have you realized?

none

Authorize.Net review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Auth.net review"

What do you like best?

Authorize.net connects with Form Assembly and Salesforce really well. We use Authorize.net on a daily basis to collect deposits and payments from volunteers. Searching for transactions is user-friendly and easy to do based on the search options. The invoice function is also really handy.

What do you dislike?

The downloadable reports of transactions is terrible, the formatting is not user friendly and does not convert to excel. The website for merchants is very dated and has a TON of text on it. It took me a while to learn how to navigate the website. I enjoy the invoice function, but I do wish there was a way to business's to personalize/brand it. It does not work with international credit/debit cards.

What business problems are you solving with the product? What benefits have you realized?

We are able to keep volunteer's information more confidential. Before, many volunteers were filling out a paper form with their credit card info and sending it to the office. Several others were having to call in and pay over the phone. We have stream lined our payment process which is a huge benefit for us and our volunteers.

Authorize.Net review by User in Sporting Goods
User in Sporting Goods
Validated Reviewer
Verified Current User
Review Source

"Auth.net is a great solution for small business"

What do you like best?

The ability to access online in any location. We have employees spread out across the country and this allows everyone to access the processing system remotely. It is also very affordable and for us being a small business, that's a great thing. The fraud detection is also a great feature and we have had a good experience with payment processing quickly. Overall I would highly recommend.

What do you dislike?

There's not much that we dislike about the service. The only complaint I've heard from other people is that if you ever switch to another service, it won't allow you to transfer data. We have not experienced this and don't plan to change though.

Recommendations to others considering the product

If you're looking for an easy set up and low maintenance payment portal, this is a great solution. It's extremely versatile if you're looking for something that can process payment through your website and also has the option to be portable with the virtual terminal point of sale.

What business problems are you solving with the product? What benefits have you realized?

We are mainly eCommerce so this solves a lot of our problems and helps us process our payments quickly and efficiently. It's easy to use and the security/fraud detection has been great. We use it for payment on our website and also as a virtual terminal to take payment over the phone or if we're at an event. That has been a great asset to us as our business moves. Overall, we're really happy with the service.

Authorize.Net review by Maria I.
Maria I.
Validated Reviewer
Verified Current User
Review Source

"Authorize. Net is a Hassle Free Payment Channel for Customers!"

What do you like best?

Authorize.Net allows us to get paid on time and hassle free. Our dear clients see that credit card payments are secure and flexible with them. With this software, my clients business can cater to customers requests to pay via credit cards.

The security that they offer is great. Security measures against Fraudulent transactions and payments are given priority so I am confident to use Authorize. Net

What do you dislike?

Authorize.Net collects fees based on the amount not on a flat fee. The bigger the amont and the frequency of use gives you more charges.

What business problems are you solving with the product? What benefits have you realized?

Collection and Accounts Receivable handling made easier.

Authorize.Net review by Michaela L.
Michaela L.
Validated Reviewer
Verified Current User
Review Source

"Makes things simpler"

What do you like best?

The thing i like best about authorize.net is that we are able to set up recurring billing for our clients and have payments taken out monthly (or daily or weekly if we wanted).

We get a report emailed to our inbox that verifies that everyone's payment was processed and if someones was declined or expired as well.

We don't use this feature yet but if you have a website you can link your authorize.net to it and people can purchase things through your website.

One more thing is that it not only does recurring billing but also has a credit card reader that people can buy cash and carry in your store if that is something that you do. It is super helpful and nice to have all those things in one place.

What do you dislike?

The website is a little complicated to navigate at times but the tech support is pretty helpful if i need them.

I can usually figure the problems i have either just by clicking around. So not bad at all.

Recommendations to others considering the product

I would recommend this to any size company. We are a smaller company but it would definitely work for bigger company as well. It is great, fairly easy to use, and has great help from the tech support.

What business problems are you solving with the product? What benefits have you realized?

Problem of running each card by itself we can do it all in one batch in one day and it is done.

It is a big time saver. It also keeps the clients information so you don't have to keep entering it every time

Authorize.Net review by Ankur T. P.
Ankur T. P.
Validated Reviewer
Review Source

"Review - authorize.net "

What do you like best?

I like that you can search for transactions by credit card number, transaction number, first name/last name, or search transactions by day. It also shows you if a transaction is still in the process of completing. There is a lot of great functions to utilize if you're monitoring the cash flow that's coming in/out of the organization.

What do you dislike?

When doing a refund, people would ask for a PDF of the receipt and it wasn't easy to figure out how to generate a receipt for refunds. It was easy to do for transactions that were processed.

What business problems are you solving with the product? What benefits have you realized?

Working at a membership organization, people have questions about whether their transaction went through or people question whether they were double charged or a product/service. It's easy to go in and solve customer concerns right on the spot. I can ask them to hold on the phone really fast, login, search, and answer their question in a jif.

Authorize.Net review by Heather M.
Heather M.
Validated Reviewer
Review Source

"Authorize.Net Stands Above Its Competitors"

What do you like best?

Authorize.Net has a very intuitive layout. It's very easy to search for previous transactions and void incorrect transactions. My company has used a few similar sites over the years; Authorize.Net clearly stands apart.

What do you dislike?

I would say it could be easier to do transactions with international cards, but my company rarely makes sales of this type so this problem doesn't arise often.

Recommendations to others considering the product

When I worked with this software, there were often technical support issues. If you do not have all of your company information up front, it can be difficult to get technical support. So please, be ready to answer all of their questions up front.

What business problems are you solving with the product? What benefits have you realized?

The ability to take transactions over the phone quickly and securely in a way our entire team understands has been incredibly valuable to our overall sales.

Authorize.Net review by JoAnna C.
JoAnna C.
Validated Reviewer
Verified Current User
Review Source

"Industry defacto payment gateway for a reason"

What do you like best?

It's super secure, fairly easy to set up, and works directly with most website platforms out of the box. They have support for apple pay, and paypal. Trustworthy company.

What do you dislike?

Some API changes can be annoying, or their new secure routing. But it's all for the better in the end. It just may temporarily break your solution.

Recommendations to others considering the product

Credit card payments seamlessly integrated into your cart? Go for it.

What business problems are you solving with the product? What benefits have you realized?

Website e-commerce credit card processing with a trusted name backing it. We plugged them right into our Virtuemart shopping cart, BigCommerce, and Magento. Not to mention, they offer eCheck processing and virtual terminal to round out everything. Apple Pay, Android Pay, and Paypal are nice. We also use the automated rebilling feature, and it's great. CIM is our next integration, which allows storing of customer payment profiles. Continually improving their service to stay in step with technology is great to have from a gateway.

Authorize.Net review by Chethan R.
Chethan R.
Validated Reviewer
Verified Current User
Review Source

"Best payment gateway to handle customer payments and traffic"

What do you like best?

1. Unlimited number of report generation

2. Easy for the customers to make the payment

3. Product gives a smooth experience to the users

What do you dislike?

At times the gateway does not respond when there is huge payments happening on the system

Recommendations to others considering the product

If you are planning to use this as a primary gateway for your business solutions then I will suggest you to go ahead with the decision without even having a second thought

What business problems are you solving with the product? What benefits have you realized?

We primarily use Authorised.net as our gateway to solve the users payment problems and it is very much useful for the international customers to make the payment

Authorize.Net review by srikanth v.
srikanth v.
Validated Reviewer
Verified Current User
Review Source

"Best payment gateway to handle the subscriptions and discounts"

What do you like best?

The gateway is very good at handling payments for the customers we handle. Even at heavy traffic on our website the gateway handle at ease

What do you dislike?

At times the gateway takes time to process the payment but that's bearable.

Recommendations to others considering the product

The best payment gateway I have used so far in terms of pricing, in terms of accessibility, in terms of usability. Get the tool and you will never regret your business solutions.

What business problems are you solving with the product? What benefits have you realized?

We use Authorized.net to solve the payment issues and it is our primary gateway to get the payments from the users for the purchases they make on our website

Authorize.Net review by Kristin S.
Kristin S.
Validated Reviewer
Verified Current User
Review Source

"Payment Portal is Behind the Times"

What do you like best?

I like that I am able to connect this to the various programs my company has and the freedom to select which types of transactions we accept. There is a livechat feature which can help with quick questions that are not super sensitive.

What do you dislike?

Their system is really outdated. I was having problems with things loading and their support team recommended I use Internet Explorer to access their portal. Most people in a professional environment are no longer using this browser as it is prone to bugs and viruses. Sometimes the chat feature is too slow when I need a question answered immediately, but I guess that's what the call functionality is for. There are hidden settings (such as international and address items) that are set up by default and are hard to find and no one knew about unless we dug deep into the settings. Just a minor inconvenience, though.

What business problems are you solving with the product? What benefits have you realized?

We are solving the problem of how to get money from our many customers on a large scale. We provide a newspaper, hold conferences, sell ad space, and much more. It helps to have a system that we can send to people who want to make a payment to us.

Authorize.Net review by Szymon K.
Szymon K.
Validated Reviewer
Review Source

"Irreplaceable and well recognized tool for doing business online"

What do you like best?

Seamless integration with Recurly makes accepting credit card payments with Authorize.net a breeze. The integration was easy for the developers.

What do you dislike?

Sometimes it fails. But fortunately this does not happen very often. Reporting could use a major update, as currently it is entirely based on exported reports and it really looks like a solution from the 20th century. Later you need to play with exported data in Excel to actually do something useful with the numbers you get. Other tools usually provide not only data, but also some additional description on how to use it and some explanation on what the data means. There are no best practices you could learn from either.

Recommendations to others considering the product

Recurly now allows skipping Autorize.net

What business problems are you solving with the product? What benefits have you realized?

We are able to accept and process payments from our customers worldwide in a simple way. Authorize.net gives us tools to start and grow our online business.

Authorize.Net review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Nice option for ecommerce. Needs a POS option"

What do you like best?

Our team uses auth.net to process payments for ecommerce. We highly utilize the reporting, settlement time adjustment and scheduling, and the different level user log ins.

What do you dislike?

The mobile app for POS transactions if very temperamental and buggy. Tried to use it for a new campaign to keep all our transactions with one gateway. It just wasn't worth it.

Recommendations to others considering the product

If your looking for a reliable gateway with timely settlements then this could work for you. If you're looking to take advantage of using an embedded payment form for your site or using their mobile payment features there are probably better options out there.

What business problems are you solving with the product? What benefits have you realized?

Basic eccomerce transaction processing.

Authorize.Net review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Does what I need it to do"

What do you like best?

We use Authorize.net to take payments for various events, programs, and membership dues. My favorite thing about it is that it is easy to use. This is the first payment gateway that I had ever used and it was very easy to learn how to search, make payments, and pull reports with no help.

What do you dislike?

I have never had a problem with Authorize.net. However, I have had people call and ask for data in our account who were not Authorize.net representatives. They tried to walk me through different steps as if they were affiliated with them in some way.

What business problems are you solving with the product? What benefits have you realized?

We are able to easily take payments

Authorize.Net review by Andrew G.
Andrew G.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"The most preferred payment gateway out there!"

What do you like best?

I like that Authorize.net is so open for many integrations. The process to connect is quite simple as well.

What do you dislike?

I have not had a bad experience with Authorize.net yet

Recommendations to others considering the product

This is my preference to anyway who needs to implement as a gateway only account! The boarding process is fairly simple, and implementation is very straight forward. Ongoing support is great and you will always have your questions answered.

What business problems are you solving with the product? What benefits have you realized?

When one of my payment vendors cannot connect directly, Authorize.net fills that gap 100% of that time!

Authorize.Net review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"This is a fantastic transaction tool for all businesses! "

What do you like best?

Authorize is extremely easy to learn, very straightforward tools where you can charge, refund and link to e commerce platforms. We use authorize across all our webstores. I love how authorize offers an certified seal in an html code so users can post on their website to gain credibility.

The website overall is extremely easy to explore and you can offer different log ins for employees.

One feature I really enjoy is when we refund the customer, there is an option to send them an email notification so the customer gets a receipt of when they can expect a return.

What do you dislike?

I believe that the search engine could be optimized visually. I will search a specific time period and when there are more than 12 transactions from that day, the remaining days will get rolled over to the next page. The "next" page button is very difficult to spot and way too small. I would love to see the whole list show up or have a more clear "next" button.

Recommendations to others considering the product

I highly recommend using this platform to link the ecommerce websites and it is extremely to use for all transactions.

What business problems are you solving with the product? What benefits have you realized?

Our businesses go over countless transactions a day and Authorize offers a great platform where we can quickly process payments.

Authorize.Net review by Ezhil A.
Ezhil A.
Validated Reviewer
Review Source

"Best payment gateway to deal with"

What do you like best?

It is so simple to locate and transact a payment without any hassael

What do you dislike?

Report generation sometimes has limit which does not allow us to generate more than 10000 records which is a very big con

Recommendations to others considering the product

We are using Authorized.net as our primary payment gateway to our customers and it is very userful for us to set auto renewals and one click renewals by intergrating API’s. Please try switching to the Authorized.net gateway and you will never regret.

What business problems are you solving with the product? What benefits have you realized?

We are using Authorized.net as our primary payment gateway to our customers and it is very userful for us to set auto renewals and one click renewals by intergrating API’s

Authorize.Net review by Vincent C.
Vincent C.
Validated Reviewer
Verified Current User
Review Source

"Much better payment solutions exist today. Go with something else."

What do you like best?

When I first started using Authorize.net, over 5 years ago, there were two primary options for payment solutions: Paypal and Authorize.net. During that time, I had decided to go with Authorize.net since it was slightly cheaper than Paypal based on the size and quantity of the transactions my websites would be handling. Most of the documentation was fairly straightforward and I was able to implement my payment solutions relatively quickly.

What do you dislike?

It's been more than 5 years since I've been using Authorize.net and very little has changed in regards to their API and documentation. This is not good. As numerous other payment solutions have sprouted up offering better documentation, more functionality and API libraries in other languages, Authorize.net has had very little to show. Even their pricing is no longer competitive to some of the other solutions that are out there.

Recommendations to others considering the product

Authorize.net is dying a slow and painful death. Payment solutions like Stripe and Paypal's Braintree provide developers with significantly better experiences as well as cheaper costs.

What business problems are you solving with the product? What benefits have you realized?

I have implemented a number of donation and e-commerce sites over the years. Unfortunately, I no longer see Authorize.net as a viable solution for any of my e-commerce needs. There are too many better libraries out there with better functionality and support that have caused me to move on from Authorize.net.

Authorize.Net review by Steve F.
Steve F.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Ecommerce with the BEST"

What do you like best?

Bottom line -- it's never failed me.

I build ecommerce sites for my clients and consult with dozens about the best "gateway" on the market. There are many who claim to be awesome, but the only gateway that has never disappointed me is Authorize. Flexible, accurate, fast, dependable, high-availability, and consistent.

Support is great, too -- everytime I've reached out, they've been tremendous.

What do you dislike?

I'm not sure this is still relavant -- I suspect that their support offices still have normal business hours and do not offer any evening/weekend support. I'd love to know that technical and account support was 24x7.

Recommendations to others considering the product

There are, literally, hundreds of payment gateways on the market. Some of them will claim to be inexpensive and feature rich. Others will claim high-availabiity and scalability. Go ahead and try those if you wish to bang your head against the wall and fight over policies, procedures, and failures.

here's the bottom line.... Authorize.net works. Every Time. All the Time. And, dollar for dollar, you're not going to spend more on this product than you will on others when you consider the total cost of ownership.

This product is one that I will remain fiercely loyal to, because they've earned my trust.

What business problems are you solving with the product? What benefits have you realized?

Simplicity. Set it and forget it. I've run hundreds of thousands of dollars through the Authnet each year and it's just the most stable environment. Neither myself, nor my clients have to worry about our gateway's availability or accuracy.

Authorize.Net review by Jennifer R G.
Jennifer R G.
Validated Reviewer
Verified Current User
Review Source

"One of the better known gateways in the industry"

What do you like best?

One of the best things about the Authorize.net gateway today is the simplicity of being able to use their back-end virtual terminal system. It used to be nearly impossible to be able to figure out how to use the system, but today with the simple "virtual terminal" link, it's so much easier and very easy to enter in the information necessary to process a credit card and if you need, you can also edit the fields to pass along more information to your processor.

What do you dislike?

I dislike the fact that you cannot change the batch time to make it more convenient if you put through a charge within 1 hour of when the transactions would normally be closed out.

Recommendations to others considering the product

Make sure that your developer is knowledgeable about how to properly implement the gateway into your system and use additional security to make sure fraudulent charges don't get through your gateway.

What business problems are you solving with the product? What benefits have you realized?

My web hosting platform required me to use AUthorize.net's gateway as part of my billing platform. At least I have been able to work with the gateway to process the charges.

Authorize.Net review by parth b.
parth b.
Validated Reviewer
Verified Current User
Review Source

"Reliable but not the easiest solution to setup"

What do you like best?

With Authorize.net you can get a PCI-DSS 3.0 complainant system up and running in no time. They have APIs to do everything and their SDKs are comprehensive enough to expose all the functions. They have option to store customer cards on their own infrastructure, which means I as a consumer did not have to worry about the security, A transaction can be changed into recurring with a click of a button. APIs to manage subscription meant that I was able to build self serving SAAS application with zero human intervention.

What do you dislike?

Their XML SOAP based API is dreadful. They have a JSON based API but its still in beta. They donot have a Python SDK so i had to build my own. The fees are on the higher end. You cant take multiple currencies from same account.

Recommendations to others considering the product

If you are using Java, .net or php, their native SDK is extremely straight forward to use.

What business problems are you solving with the product? What benefits have you realized?

Was building a SAAS platform with micro payments as well as subscription model. We chose Authorize.net because :

1. Our bank (BOA) had a tie up with them which meant cheaper processing fees

2. We already had some experience with cybersource

3. We really liked their Fraud Detection terms and condition

Authorize.Net review by Umang A.
Umang A.
Validated Reviewer
Verified Current User
Review Source

"Simple and reliable"

What do you like best?

Authorize.net has a simple checkout system. You can also store additional information with transactions. They also have a fraud detection system. They have recently revamped their official pricing structure and their website. Also, now you can send JSON in requests(Beta) which would be a way better solution than XML requests.

What do you dislike?

The XML API. I don't like it. I integrated Authorize.net in an open-source ERP system, Tryton, to take payments from customers using Credit Cards. I had to use a Python API called "py-authorize"(https://github.com/vcatalano/py-authorize) from GitHub, unlike Stripe, which gave me it's own Python API to take payments from any system written in Python.

Recommendations to others considering the product

It's good. Go for it. Also, try Stripe. Both of them are too good.

What business problems are you solving with the product? What benefits have you realized?

I user Authorize.net in an open-source ERP System called Tryton to take payments using Credit Cards. Customers from US, Australia and Europe were happy to use Authorize.net for taking payments from the web or ERP client.

Authorize.Net review by Jon E.
Jon E.
Validated Reviewer
Verified Current User
Review Source

"Your mileage may vary & There are better alternatives available"

What do you like best?

Authorize.net has a very good API available making it easy to run a charge, and later go in and convert it to a recurring subscription. If a customer's card is declined, you can try charging it again whenever you want until it goes through.

What do you dislike?

You have to pay a monthly fee. You need a new account (and double the fees) if you want to process more than one currency. You have to pay for a gateway, and you need a merchant processor. There are multiple parties to go through in order to solve problems if any show up. The problem isn't generally with Authorize.net and they provide fairly good customer service, however your mileage may completely vary as every payment gateway and merchant processor is not consistent and has different policies, requirements, and they may decide to cancel you at any time. Our payment processor decided to drop us after 2 years (and they didn't even bother telling us!! I was wondering why our recurring payments stopped going through) with no chargebacks and the only other company that would take us on wanted a $2500 deposit for each of our accounts. So it would cost us $5000 to get back up and running again. Anyway, we looked into Stripe, there were no monthly fees, we signed up in 2 minutes instead of 2 weeks.

Recommendations to others considering the product

Get Stripe instead. You're in control of everything and it's consistent.

What business problems are you solving with the product? What benefits have you realized?

We run an ecommerce website, so payment processing is the most important operational aspect of our business. Authorize.net was great at first, they allowed us to launch our business. However, after our payment processor terminated us unexpectedly and without notice, we signed on to Stripe, and that was the best thing that's ever happened to our business. No setup fee, no monthly fees, low percentage, excellent API and back-end dashboard, handles multiple currencies at once, no waiting period to get started. Just enter a bank account and go. They also provide an excellent mobile app allowing you to take cards without a card reader.

Authorize.Net review by Shane R.
Shane R.
Validated Reviewer
Verified Current User
Review Source

"Authorize.net"

What do you like best?

Using Authorize.net I was able to go from an absolute noob to a full fledged application very quickly. I was able to refactor my code using the php sdk and very quickly extended our application to include some more challenging aspects of eCommerce (refunds, user management etc).

With our application we handle both online (web) orders as well as a phone/IVR system that posts order information to an API endpoint. The simplicity of our application increased as my experience with Authorize.net increased along with my understanding of the way things work in general. Coupled with the fact that our sales "offer" constantly has changed to include free trials, multiple payments (ie. 3 easy payments etc.) and the likes. We were able to use Authorize.net all the way through with some very custom logic.

What do you dislike?

I would certainly say that though the online chat is very quick and customer service is a bit more knowledgeable via the phone - if you have a very low level application specific question the response time from the developers did not meet my expectancy. In one case I needed an answer regarding a missing function in their sdk and instead resorted to cloning their GitHub repo and creating my own branch including that function. I understand their resources are finite but the response took nearly a month and did not really touch upon the issues I was most concerned with.

Recommendations to others considering the product

I would recommend Authorize.net if you need a custom payment solution.

What business problems are you solving with the product? What benefits have you realized?

Currently we have been able to completely customize our application to the market with whatever offer we desire we are able to use Authorize.net to execute our eCommerce requests.

Authorize.Net review by User in Wholesale
User in Wholesale
Validated Reviewer
Verified Current User
Review Source

"This is the best payment gateway service provider!!! "

What do you like best?

I absolutely love everything about this provider. Authorize is the best, safest and most efficient way to accept credit card and electronic payments. We use this provider across all our ecommerce websites and I love the friendly user inter phase.

I love how they offer to post a authorized verified merchant badge html code for you to post on your ecommerce websites to reassure prospectors.

I love how when we refund or credit back a customer we can include their email so authorize can send an email on our behalf.

What do you dislike?

I love everything about this provider and it is my number one choice. My one and only complaint is that when I try to search for a transaction or list all transactions in a certain day, the list is very small and the "next page" link is very discreet. When I first used this service I could not find a customer's payment and then I found out their payment was on the next page. Definitely could step up on the search list category.

Recommendations to others considering the product

This is one of the best payment gateway services i have ever used! I recommend all companies to use authorize to reassure customers that their information is safe.

What business problems are you solving with the product? What benefits have you realized?

It is so important to use a payment gateway service provider for our ecommerce websites because of the security, and it ensures that the customer's sensitive information will be safe.

Authorize.Net review by Devorah C.
Devorah C.
Validated Reviewer
Verified Current User
Review Source

"a lot of work"

What do you like best?

I like the connectivity that it can provide with Paypal, Visa Checkout, etc. It's great in the respect.

What do you dislike?

A lot of different separate sites to see if different aspects of your own account actually work. Need to make different log-ins for one large site.

Recommendations to others considering the product

just started using it

What business problems are you solving with the product? What benefits have you realized?

We are able to fix a billing issue that we had.

Authorize.Net review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"It gets the job done, but it really feels like an outdated, legacy system"

What do you like best?

It reliably collects payments and refunds customers. Basically: I like that it works. It also has a fairly detailed set of test credentials for development, and it's not crazy expensive.

What do you dislike?

I don't like its XML API. First of all, I don't like having to grok XML structure to find the parts that I actually care about. I also find the API error messages inconsistent. Sometimes they are appropriate for users, other times not at all. This makes it frustrating as a developer. It would be great if I could simply pass along user credentials, get an error message back, and then simply relay that message to the user. But I can't do this. Instead I have to perform regex matches on the returned errors to decide whether they are suitable for users. This is annoying, and seems avoidable.

Recommendations to others considering the product

First consider other payment processing platforms that have better, more modern APIs such as Stripe or Cybersource.

What business problems are you solving with the product? What benefits have you realized?

The key business problem that this solved was how to collect payments from customers on our ecommerce website. The benefit we have received is being able to collect payments.

Authorize.Net review by Tony W.
Tony W.
Validated Reviewer
Verified Current User
Review Source

"Easy to use for first time mobile payment users!"

What do you like best?

I like the fact that hooking up the payment system is really quick and that you can add your credit card in a few simple steps.

What do you dislike?

I dislike that sometimes the mobile app on the Android platform is a bit slow to load pages, sometimes taking 5 or 6 seconds to load a page.

Recommendations to others considering the product

This is recommended for mobile app developers who wish to have an easy-to-integrate solution for mobile payments.

What business problems are you solving with the product? What benefits have you realized?

I am building a photo sharing website and currently developing a mobile app for photo sharing as well. Am experimenting with Authorize.net for in-app mobile subscription purchases.

Authorize.Net review by User in Business Supplies and Equipment
User in Business Supplies and Equipment
Validated Reviewer
Verified Current User
Review Source

"Works Nicely, No Complaints"

What do you like best?

I like how you can search by various options. It is easy to tell if you credit card sales and if your direct debit sales have went through. I like how easy it is to refund for things as well. No major complaints, just some minor complaints.

What do you dislike?

I hate how specific you have to be when searching for a credit card transaction. It does not allow you to do the first couple of letter of a first or last name, or of the child's name, in my case. Also, it would be helpful to group them in certain categories. Instead of looking at a declined transaction in the entire organization, I prefer to search by a segment of the organization, in which we are billing those customer separately. Other than that, I like it a lot!

Recommendations to others considering the product

Like it, but there are some kinks that would need to be worked out. I stated them with what I dislike about the program that we are running here at the office.

What business problems are you solving with the product? What benefits have you realized?

We are solving having a physical machine to run credit cards on. I think it is easier to be able to access information from any time, any where. You can be away on vacation or off from work for the day and still log in to check it.

Authorize.Net review by Tristan W.
Tristan W.
Validated Reviewer
Review Source

"Fast and Effective"

What do you like best?

I love how Authorize.net attempts to acquire the credit card funds within seconds of your customer's making purchases. This saves a great deal of time and allows me to provide better service due to the decline in stress.

What do you dislike?

As great as this software is, I can't stand all of the fees they required in order for myself to do business with them. There is no doubt, their service can be worth the fees, but only if you are making a large enough number of sales to offset them, sadly I was not able to meet this number of sales.

Recommendations to others considering the product

Please revaluate your fees, they are great for large business with large numbers of sales. However you should consider option more feasible for small independent sellers, this is where companies like Square Space begin to pass you up as they offer similar services at a lesser cost.

What business problems are you solving with the product? What benefits have you realized?

I was able to quickly secure the funds for items I sold which granted me a great piece of mind.

Authorize.Net review by Holden T.
Holden T.
Validated Reviewer
Review Source

"Authorization gateway with lots of options but also complex"

What do you like best?

It's the most conservative (oldest) of all major payment gateways, so it's also the most well documented with the largest number of out of the box setups for any language or use case you want. It's more well rounded than probably any other solution, other newer solutions have more narrow usages (which fit most people fine) whereas Authorize probably has the broadest (also complex) solution around and accepts obscure cards like Diners Club..

What do you dislike?

It's very complex relative to the newer competitors such as Stripe or Braintree / Paypal. Stripe set the new standard when the set one fee for all cards and capped all secondary charges. Authorize has tried to keep up but has a large user base to keep happy and can't change as fast because it has such a broad number of use cases.

Recommendations to others considering the product

Authorize.Net has more features supporting more cards than any other gateway. It's lost market share to a handful of newcomers who have greatly simplified payment authorization but at the expense of certain needs and only the most common cards. If you need to support a large or enterprise solution and support all cards and ACH solutions it is still the best solution.

What business problems are you solving with the product? What benefits have you realized?

I've used Authorize.Net for eCommerce. When I needed to use it for a client who needed to accept all cards including Diners Club, JCB, etc. I knew I would need to go with Authorize, it also had a drop in library for using ASP.NET which other newer solutions only support thru community libraries.

Authorize.Net review by Cindy J.
Cindy J.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Good Company and support, Price could be better"

What do you like best?

I have worked with Authorize.net support and sales for years and really like their staff who are very helpfull and knowledgeable.

What do you dislike?

The recent boost in prices makes this solution not my first option for overall recommendations unless the company or owner I am referring to them is in need of certain back end/front end certified platforms for their credit card processing and features that Authorize.net can support for their API.

Recommendations to others considering the product

have your IT or programming staff or rep review the support material and platforms for integration first to make sure they will integrate qwith your systems before putting in the programming hours which could cost lost revenue.

What business problems are you solving with the product? What benefits have you realized?

Ease of integration and level of support for novice users not always the best for start ups.

Authorize.Net review by Desiree A.
Desiree A.
Validated Reviewer
Verified Current User
Review Source

"Online payments made easy!"

What do you like best?

A very simple and easy to use database for payments for our business. Works in junction with our online booking system to capture payment methods for clients. Easy to use processing with doing online payments.

What do you dislike?

It's not as maybe streamlined as it could be, it could be a little more organized with the menus, the overall feel of the design could use some updating.

What business problems are you solving with the product? What benefits have you realized?

Allows us to securely store payment methods for clients without risking any data breaching. Saves us time and money not getting the information from clients verbally or in person.

Authorize.Net review by User in Sports
User in Sports
Validated Reviewer
Verified Current User
Review Source

"Functional, not fancy"

What do you like best?

Affordable, clean efficient reporting, recurring billing for customers, easy refunds.

What do you dislike?

I would like to customize receipts and invoices for customers. I would also like to invoice customers like PayPal (Authorize.net recently rolled this feature out but have not tried it yet).

What business problems are you solving with the product? What benefits have you realized?

Recurring billing has been the most useful tool through authorize.net. I run a sports program where we set most of our customers up on recurring billing through the season which helps capture the majority of dollars we’re owed.

Authorize.Net review by Aubrey D.
Aubrey D.
Validated Reviewer
Review Source

"Quick & Easy Payment Processing"

What do you like best?

Extremely easy & fast to process credit card payments & refunds as well. Reporting functionality is very useful as well.

What do you dislike?

There are additional fees on top of the standard credit card processing fees (fee to open the account plus a monthly fee & the regular percentage for processing).

What business problems are you solving with the product? What benefits have you realized?

There are certain limitations with our standard credit card processing tool (such as not being able to process invoices from multiple different accounts in one transaction) that are solved by authorize.net.

Authorize.Net review by Consultant in Real Estate
Consultant in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Web Developer with 10 years Experience Installing Authorize.net Solutions"

What do you like best?

Authorize.net has been my go to solution for e-commerce for over 10 years. I have worked with many payment processing integrations over my 18 year career but Authorize.net was always my recommendation when I had a choice or was asked for my opinion. The client side and server side options as well as support in the e-commerce community for Authorize.net made it the best choice.

What do you dislike?

There is little I would say I dislike about Authorize.net. I still have clients using it with complaint.

Recommendations to others considering the product

As a developer I would say to stay on top of the new or improved solutions Authorize.net has to offer.

What business problems are you solving with the product? What benefits have you realized?

I work on project big and small and the service offerings have made it simple to find the right solutions for all kinds of project whether I am integrating with a shipping cart or building a server side payment solution for an online retailer. I have created payment gateways for High Ed and Solar Companies to mom and pop shops.

Authorize.Net review by User in Photography
User in Photography
Validated Reviewer
Verified Current User
Review Source

"Payment Processing software"

What do you like best?

I love how much easier payment processing is for international customers. The virtual terminal is also very convenient and user friendly. We haven't used all the features we could be so it would be nice to have more training available.

What do you dislike?

I think the security could be a bit more, such as requiring the security codes on the back and/or front of credit cards. The layout could be easier to navigate. I also wish it would give you a reason why when a credit card payment is rejected.

Recommendations to others considering the product

Nice for international customer payments.

What business problems are you solving with the product? What benefits have you realized?

We have found when we use our other credit card processing system we have trouble with international payments and with debit cards. Authorize.Net has helped us solve that problem.

Authorize.Net review by Christy M.
Christy M.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Easy and old reliable "

What do you like best?

this is really easy to use for most developers as it is a plug and play type of situation

What do you dislike?

its very dated reporting and nothing fancy just gets the job done

Recommendations to others considering the product

if you want something easy and dont need anything fancy this would be your best solution.

What business problems are you solving with the product? What benefits have you realized?

connecting payments online easily and quickly, you can be up and running in a few days max

Authorize.Net review by User in Consumer Electronics
User in Consumer Electronics
Validated Reviewer
Verified Current User
Review Source

"Review of Authorize.net"

What do you like best?

Very complete payment gateway and can be used for all types of transactions, online, in-person, etc. Also, their customer support is very good. 800 number gets you to a live person that has been able to answer my questions quickly and solve problems.

What do you dislike?

It is a little complicated to get started with. All of the capabilities comes with a tax on simplicity.

Recommendations to others considering the product

If you need a full featured payment system/gateway I recommend you consider Authorize.net. It is complete, secure, well supported.

What business problems are you solving with the product? What benefits have you realized?

Authorize.net serves as my payment gateway on my website and in the future will allow me to make in-person transactions at shows and events.

Authorize.Net review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Authorize.net"

What do you like best?

The way they collect data. very comprehensive. It's easy to follow money trail. Clear data.

What do you dislike?

They batch at 7:00 at night. Rather have a daily dump then cross days.

Recommendations to others considering the product

Very good, but some confusion with transaction posting--cut off at 7 p.m., so you cannot match with daily dump to bank.

What business problems are you solving with the product? What benefits have you realized?

Ease of collecting funds. They are secure so people trust the site.

Authorize.Net review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Simple, effective software. Easy to get reports. Awesome support!"

What do you like best?

The software is easy to use and it's very simple to get reports. The few times we've had to set-up our credit card machines off-site and have had problems their support team has been great!

What do you dislike?

I'm sure there is newer technology out there but we haven't really looked into as we've been happy with this for our website.

Recommendations to others considering the product

If you want a simple, easy to use platform with low fees, this is a great software to consider.

What business problems are you solving with the product? What benefits have you realized?

We use Authorize.net to process payments on our website. We've found the reports to be very easy to access. The fees are reasonable as well.

Authorize.Net review by Amina N.
Amina N.
Validated Reviewer
Verified Current User
Review Source

"Transactions Made Easy"

What do you like best?

I like that authorize makes transactions super simple by allowing a swipe option.

What do you dislike?

The only thing I would say I dislike is the interface. Its not as user friendly as it could be.

Recommendations to others considering the product

Be sure to train your workers thoroughly on the use of authorize.

What business problems are you solving with the product? What benefits have you realized?

We're making it easier for people to pay for things like copies and memberships as people are carrying cash less and less these days.

Authorize.Net review by Tobias S.
Tobias S.
Validated Reviewer
Review Source

"Finally a payment solution that's easy to work with"

What do you like best?

As a web developer I very much liked Authorize.net's API and how easy it was to integrate with. There's lots of ready to use packages that you can just pull in to your own code and you're good to go.

What do you dislike?

Nothing really. Perhaps if I was looking for a payment solution for a smaller project, the monthly fee could convince me to use something else but it's actually quite small, so that problem quickly dissipates.

Recommendations to others considering the product

Recurring billing, simple and cheap pricing, great support, and easy integration – picking Authorize.net is a no-brainer in most cases.

What business problems are you solving with the product? What benefits have you realized?

Quickly getting up and running with a payment solution, so that my client can start accepting money from their customers.

Authorize.Net review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Authorize.Net is the only payment gateway you'll ever need!"

What do you like best?

I like Authorize.Net for their reputable service. They are one of (if not the best) the more trustworthy payment gateway options out there. I have used Authorize.Net for my personal websites as well as client sites and they never disappoint. Their interface is very easy to navigate -- from contacting customer service, to accessing their documentation, to reporting issues - it's all there.

I particularly love their API. It's very easy to use and very abstract, so you can focus on writing your code instead of worrying about security issues that may come up - as is common in the development of almost all eCommerce websites today. Considering that almost everything is turning digital in this day and age, Authorize.Net is an invaluable resource for getting the safest and the best functional eCommerce website live.

What do you dislike?

I do not have any particular dislikes about Authorize.Net. I can imagine that some people can dislike the technical documentation of the use of their API, but after that learning curve, it is well worth it - as you have tremendous customer service support for when you have questions, or if issues come up.

What business problems are you solving with the product? What benefits have you realized?

We are solving the issue of providing a secure payment processing system for our clients. This is crucial because the reputation of our clients and ourselves are on the line. As most organizations are generating revenue over the internet today, Authorize.Net is an essential software for anyone who wishes to get paid.

Kate from G2 Crowd

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